Welcome to a place where time ceases to tick and begins to flow. Where every sense is soothed and energy is restored. Where your well-being reigns supreme. In the center of Times Square, New York City all around you, discover a hotel destination where you stay at your best. Experience a whole new level of luxury and serenity at The Westin New York at Times Square. This is how it should feel™.
This was a nice place to stay. We were on the 14th floor. Room was pretty basic but as expected for the price we paid. The staff was very helpful and friendly. We loved the bar/restaurant … a bit pricey but it’s Times Square, so not surprising. An easy walk to Broadway Shows, shopping, Central Park and other attractions.
Needs to get back up to speed after being closed
Sep 17, 2021
I generally like Westin, and this property excels in some predictable ways, like the bed and showerhead, but I think some problems still exist after the hotel was closed for so long, and with the recent advent of the vaccine card requirements for dining and fitness.
The renovated rooms on the higher floors were quite nice and felt new, but the opportunity to remove the minibar and replace it with a regular refrigerator was missed. I had to request the frig. Also, the lack of charging options on the nightstand was surprising, as well as the small workspace, also with a lack of charging options. Westins typically offer ethernet connections in the room, but I did not see one here.
Fitness is a nice amenity at this Westin, but they are completely bungling the management of this ridiculous NYC vaccine card mandate. I needed a separate key card to enter the fitness center, but the front desk staff did not ask me if I planned to use the fitness center, so I had to learn this unpleasantly when my room key would not work. In addition, the separate key they gave me stopped working after the first day, which was the same for at least a dozen other people, who all ended up knocking on the glass and asking to be let into the area. So much for controlling access with proof of vaccination. Westin needs to manage this MUCH better, it is costing guests precious time, especially business travelers in early-morning workout scenarios.
Some of the peak times saw long waits for elevators, as much as 6 minutes. The elevator banks are divided into 2-23 and 23-45, and the fitness center, plus conference areas, are on floors around 8, so going from a guest room to the common areas requires two elevators. That's not terrible alone, but combined with long wait times is just inefficient. It appears that the elevator system is not quite ready for normal traffic.
There are quite a few things about this hotel that are favorable, such as the fitness center has nice equipment (but no space or ceiling height for a pull-up bar!) and is quite large, but with the AC just 3 blocks away, I would not use the Westin again if the rates are competitive with AC.