Big u the nickesha from the entertainment team she one other person who made my day at the resort day well spent there entertainment was gud bar staff was great an have a excellent lifeguard team on duty
(New York City, New York)
Oct 15, 2021
Over all the hotel looks nice. Checking in for us was good. With Ms. Vanessa. The Two restaurant we booked and had Dinner was also good.
The rest of the services we literally have to CALL for everything , every day of our stay !! .They come and make bed and if You are lucky, you may have a towel for both us to take a shower. No hand towels or Bath towels. Soap , lotion etc etc.
It is just exhausting. Same type of food every single day. You can TRY booking to get into their Specialty restaurants. Good luck. Music is too loud. I will always tip when I receive a decent services.
I have stayed in many hotels in Asia, through out Europe and even the middle eastern countries, From 3,4, to 5 Stars. Even the 3 stars did a better job than Bahía!!
Then we got invited to attend Sale pitch for the Privilege Club for the Hotel. When they knew that we were not going to sign any Contract— The gentleman turned on us. I was really surprised at their behavior. Jose / Henrique [ playing Tag team ] Very aggressive and very Rude! We were very Surprised by it. Even to say that “ we don’t know what 5 Star or quality hotel gives”.
I am wondering , if the owners The Piñeros know what kind of people they have working for them. They were Insulting their guest who pay a lot of money to stay here . May be they don’t care as long as all their Hotels are making money for them. This includes the most service personals.
NASTY, ROUGH, TERRIBLE HOTEL. DO NOT STAY HERE.
(Conwy, United Kingdom)
Oct 13, 2021
This hotel is the worse hotel I have EVER STAYED. The staff particularly the women are very rude unprofessional and arrogant. The food is disgusting and unsafe. Hot food cold and cold foot warm.Melted ice cream and ice. The restaurants impossible to book. The pool area is full of people being plied with alcohol cavorting peeing and being sick in the pool. Passed out on sun beds and being encouraged to take part in raunchy activities. The locals have taken over the areas playing extremely loud club music all day every day Bom boom boom. Impossible to read a book talk to any one or chill on a sun bed. The management turn a blind eye to everything and will not address any complaints.
While the hotel looks beautiful on the photo its a demon ?? in disguise. You are forced to upgrade rooms on arrival or your room is one at the rear overlooking a busy road the hotel lifts dont work. Rooms not cleaned till late afternoon. You are badgered to attend promotion seminars. The whole place dirty cheap a den of inequity DO NOT STAY HERE Its a dump. I can not express enough in words just how horrible this place is especially if your white.
A little disappointed, but good trip
Oct 13, 2021
The rooms were comfortable. I wish I had known they don't use face towels. Its a pain trying to wash with a drying towel. Speaking of towels, they act like its currency there. They gave us one per person. You have to order more, which never came the first night there. Then they didn't let us check out without going back to the room to bring them our beach towels. Leaving them in the room wasn't sufficient.
The food was just ok. All the different buffet meats had the same flavor. Over all, we were unimpressed with it. The steak house was good as well as the chicken from the grill for lunch.
I really feel like we were rushed out on our departure day. They had us at the airport an hour before the gates even opened. There was no need to be dropped off at 7 AM for an 11 Am flight.
Would I stay here again? I don't know.
(London, United Kingdom)
Oct 12, 2021
The hotel was very nice on entering. The rooms are large with huge balcony’s. The entertainment was also quite good. A number of restaurants to chooser from with a wide range of foods including the traditional Caribbean foods.
There were a few draw backs, at night you can hear all noises in the corridor so if you are a light sleeper I suggest ear plugs. I enjoyed my 2 weeks there. Beach is on the hotel grounds. The ladies at the front desk were very helpful and polite. All the staff were very polite and very friendly.