Broken lighting. Mold smell. Restaurant closed, only a coffee shop was available, and only in mornings. Was ignored at check in for 2-3 min. No separate Diamond line. No enough handicap parking, full every night. Couch broken, just sinks in when sitting. TV and internet not working during half of trip - no concession for it. Not properly greeted at checkin. Older property- 15 years; doesn’t look like it’s a makeover since opening.
Found food in my Bed
Sep 30, 2021
Upon checking in, we found food crumbs in our bed. We told the front desk and they handed us 1 flat sheet. I called them after realizing this and they said they can’t deliver another sheet but we can come get it. The fact that the burden of cleaning up after a previous guest was placed on us sent up so many red flags that we felt anxious about what other shortcuts were being taken (in the midst of a pandemic, no less!).
A Wonderful Choice!
Sep 29, 2021
I took four of my granddaughters and my daughter on a trip to Disneyland.We had postponed a visit like so many others, due to COVID.
This hotel was a wonderful choice for my family.The room was a suite with 2 rooms.It had a pullout couch and two queen beds,which worked well for us.The room was clean and well appointed.We opted for housekeeping each day.I appreciated having clean towels each day.
We arrived early in am.from Seattle.We were able to check in early. Kim gave us a pool view room on the Hilton Honors floor.She took great care of us.I so appreciated her hospitality.
The girls loved the pool area,gift shop,and the cookies!My daughter appreciated the coffee bar.We also got a cocktail from the bar area.There was no restaurant open and that was the only negative.
I think the biggest compliment I could give is that I would bring my girls back again sometime!
Thanks to front desk staff and housekeeping staff.Your hard work was noticed and appreciated!
Sep 25, 2021
Close to Disneyland and ART, which was the main reason we picked the location. They are a good neighbor hotel with Disney and made the stay convenient. The rooms overall are a little dated, but overall clean and comfortable for a short stay.
Affordable and great location for Disney vacation
Sep 25, 2021
The hotel is affordable and the location is great. We walked to Disney and several restaurants in the area. We stayed in a one-bedroom suite with our two little ones and were extremely comfortable. The rooms have some outdated furnishings but the beds are comfortable. The rooms are also extremely clean, spacious, and quiet. The hotel staff were helpful, friendly and shared the Covid precautions when we arrived. We would have appreciated if the hotel restaurant were open but we also understand the difficulties with staffing and hiring staff at this time. In the past, we have visited the restaurant and bar in the hotel (bar open),we appreciated the convenience and were pleased with the food and service. Overall, another great stay and vacation to Disney.