JW Marriott Desert Springs Resort & Spa reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 3.5

2806 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Paper thin walls

davidsI6850LO (California Desert, California) on Nov 15, 2021

You can hear EVERYTHING through the walls and doors of this hotel. It's masked as a luxury hotel, but clearly poor acoustics to the detriment of each guest. Staff tries to help but ultimately there is nothing they can do other than constantly apologize. If you're looking for a good experience then I would look elsewhere. FYI - I'm gold status for Marriott and this is not the level of accommodations that they are known.

TripAdvisor users rated this property 5 out of 5

A great getaway!!

esl626 (New York City, New York) on Oct 23, 2021

Beautiful and well maintained grounds and pools. All rooms have a terrace. Breakfast is excellent. Staff is friendly, professional and helpful. Special accolades go to: Dawn - helped us get our vacation to fit our needs. She fulfilled all our requests to make it a wonderful vacation. Lisa and Lucia - made breakfast a great beginning to each day. There’s a saying that goes around at breakfast. Whenever we made a request, their response was ‘my pleasure.’ Actually, it was our pleasure. Highly recommended. We’re certainly going back. The Loebs

TripAdvisor users rated this property 5 out of 5

Great property and amazing stay!

miamitraveldude (Miami, Florida) on Oct 18, 2021

We came to Palm Springs/Desert on vacation and had heard such great things about the JW Marriott Desert Springs and wanted to try it for ourselves. We arrived shortly after check in and Stephanie at the front desk checked us in and was so friendly and hospitable. She made us really feel at home and welcome. She provided us with an overview of the hotel and had us on our way to our room in a quick and efficient manner. She provided us with a room overlooking the pool and mountains and the views are stunning from the resort. I don’t know why some of the recent Yelp reviews bashed the place so bad, we didn’t experience any of this, and I previously worked for multiple luxury properties so when things go wrong, I typically notice it right away. Some of the things I thought were really cool were the four different pools on site, including that they were open until 11pm. The food and beverage outlets were also very lively and welcoming as well. I also loved that the resort fee included self parking when most other resorts don’t do that. And most importantly, the staff was always very responsive to any request we had. I highly recommend this property and look forward to coming back!

TripAdvisor users rated this property 4 out of 5

Wonderful property

BHUANG69 (New Providence, New Jersey) on Oct 14, 2021

Stayed here for a night with friends when on the way for a trip. I have stayed at this property before and therefore I highly recommended to my friends that we spend a night here and both my friends loved it. The place is very clean and well taken care of. There is a pond with pink flamingoes in it (yes, live ones!). The lobby also has a canal with a gondolas. Call ahead of time to know the schedule. It is a good experience. We did not arrive at a time that they let guests use it. Oh well. But we had a great time. There are also several restaurants and coffee bars around the property. We really had a wonderful time here.

TripAdvisor users rated this property 1 out of 5

NOT FAMILY FRIENDLY

saradU1599AH on Sep 17, 2021

They overbooked the hotel and just let us know upon arrival that they have no rooms available for us— we are a family with an infant and toddler after a 2.5 hour drive! DISGRACEFUL Do not come here as a family they are not family friendly!

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