Riviera Palm Springs reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 3.5

100 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

When you need a license to chill, here is the place to do it!

mhallway (Simi Valley, California) on Oct 08, 2021

Pre-Covid I traveled a lot and was unsure what to expect in the new world when I was meeting local friends for a few days. Margaritaville was phenomenal. When I first checked in after hours of traveling, Tyrone checked me in and immediately set the tone (changes in (l)attitude!). He set the tone that they were glad to have me there and I was in for a great time. He helped me understand the perks program-very cool-and got me set up in the perfect room for my stay. The beds are so so so comfortable, I had a balcony and was super comfortable with the amount of room in the bedroom and the bath. The food is delicious!! What really made this stay memorable and why I can’t wait to come back is the staff at the pool. Be ready to feel like the rock star you are! Ashley is the absolute best!! Super nice, professional and she never stops checking on everyone making sure you have a cold drink In your hand, someone friendly making everyone around you in a great mood and each person is doing well and telling all about how great everything is that you don’t want to miss out on (cabana anyone?) I went mid week and avoided crowds (sometimes you just want a license to chill, am I right???). Check out the cabanas and for a more economical choice they have covered day beds too. Bartenders know what they are doing and I recommend everything on the menu!!! My friends met me at the bar before going out and they loved it too!!! The hotel is really nice…and there are a lot of nice hotels in PS. What sets this apart completely is the staff that is extraordinary setting the best tone for a great stay!!! Definitely take a couple days here to re-set. It did wonders for my happiness.

TripAdvisor users rated this property 5 out of 5

If you're looking for paradise, this is the place to find it!

maryrQ7158NI (Leland, North Carolina) on Oct 05, 2021

You owe yourself this special getaway treat. The staff, was fantastic, whether it was reservations, front desk, housekeeping, hostesses, servers, bartenders, pool attendants. Each and every staff member was helpful, professional, polite, pleasant, with a smile on their face, all making our visit the best it could be. It truly was refreshing after the many Covid challenges we've all been experiencing. The resort accommodations are luxurious - the bedding suitable for royals, the pool areas spacious, comfortable, meticulous and convenient. Don't delay, paradise awaits you!

TripAdvisor users rated this property 4 out of 5

Family getaway

Tzt26 on Sep 29, 2021

Our trip was very enjoyable. We loved the decor of the hotel. We felt like we were in Margaritaville! Tyron was so helpful at the front desk and very welcoming. Definitely will be back again very soon!

TripAdvisor users rated this property 4 out of 5

Very Vintage Palm Springs- Cute Hotel

V949QQmegang on Sep 28, 2021

I was a little worried that it would be very cheesy but this property did a GREAT job at making it feel very classic Palm Springs. There are plenty of nods to Jimmy Buffett, but the style of the property and overall vibe is still very much vintage Palm Springs. Fun and vibrant hotel. I stayed Sept 2021 and felt very safe- I had to show my vaccine card and they required proof for any indoor dining. LARGE pool with bar and lots of seating as well as a smaller pool (which is still pretty big) . The location is ideal for downtown Palm Springs and was a 5 min drive to lots of restaurants and shops.

TripAdvisor users rated this property 3 out of 5

You get what you pay for, as you should

RC94065 (Redwood City, California) on Sep 11, 2021

3 star experience for 3 star prices - a fair deal! In an area not know for its resort hotels, it was nice to see Margaritaville enter the market to help change that. But they’re going to need to work at it a much harder or get their franchise pulled. The resort opened less than a year ago, after an inexplicably (and ill advised) quick change from the aging icon that previously operated here. The place needs a LOT of work and for some reason they chose to try to do it piecemeal while the resort is open rather than doing it all at once before opening. The result is the employees always have a built in excuse as to why things aren’t operating as a Margaritaville customer would expect. Poorly staffed, poorly maintained infrastructure, confusion between various parties on the staff as to what is open and what is not, frequent turnover in upper management (per the staff, they’ve had multiple GMs or high level managers in their 9 month run). The concept could easily compete with the two other resorts in the area, Hyatt and Marriott, but at this rate I can’t imagine Margaritaville letting their brand be besmirched for much longer before deciding to try elsewhere. The main lobby bar has no blenders, which might be fine for anywhere other than Margaritaville, the pool bars are only open a few hours a day (“the bar will open whenever the bartender arrives”), and certainly not In the morning or at night, which is when you want to use the pool in the Palm Springs heat, the main restaurant is open even though the website says it isn’t, the spa is closed even though the website says it’s open, the only elevator in our building was out of order for two of our three days, light posts around the property lay strewn on the ground, broken. I was locked in our bathroom for a few interminable minutes because the door hardware was installed improperly and didn’t unlatch correctly. I had to be “rescued”. As a bonus, there seems to be a night club in the area that blares dance music from 8pm until late at night. And they have an awesome subwoofer. On the plus side, the drinks were good when available, the food was good, the pool scene was nice - a real melting pot of colors and persuasions made for a lively and entertaining people watching scene. People were having fun. I liked the decor. And the rates were good, but I’d like to pay more for a better all around experience.

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