Oct 22, 2021
We are time share owners and this review is based on comparison with other Westin properties. The rooms definitely measured up to the high standards of the other Westins. They were sparkly clean and the beds were very comfortable. The pool was large although the deepest part was 4 feet deep. The hot tub was located in a cave-like secluded area with lots of privacy. We met friendly people each time we used the hot tub and got restaurant suggestions as well.
Now for the down side: I felt as if the entire property was holding its finger on the snooze button. To begin with, their only restaurant was closed. The Westin Desert Willows (a few miles away) also had a closed restaurant but at least they had a gift shop where you could buy some food. These villas (Westin Mission Hills) are no longer connected to the Westin Resort next door so you can’t use their pools or charge to your room from their restaurants.
When we visited the concierge and asked questions, she handed us a few brochures. She wasn’t anywhere near as detail oriented as other concierges we’ve had. We asked about hiking and we were given a list of trails — no recommendations for specific ones.
Parking was free and not a problem. Not all buildings (2 floors) have elevators so beware.
The Westin Desert Willows is a classier property. They had cute Halloween decorations out front. There were no decorations at Mission Hills which is a very minor complaint but little details can make a difference to me.
Overall, we enjoyed our first trip to Palm Springs. 83 degrees during the day in October and great restaurants. I realize that COVID has had a big impact on the hospitality industry and may explain the less than expected level of customer service here and elsewhere. I hope things will improve as the pandemic recedes.
No Food and Beverage
Oct 19, 2021
Had reservations starting November 1st. I called the hotel to confirm my arrival. Gave them my Ambassador number. They informed me that ALL food and beverage operations are closed. No coffee..not even a coke at the pool. They said I could go to the grocery store and buy my food. I cancelled my reservation. Westin cant find help. Had the say experience in Maui. Other Marriott properties had restaurants open. Not the Westin.
Best Customer Service
Oct 04, 2021
My girlfriend's parents stayed at the Westin Mission Hills Resort Villas for their 30th anniversary so I wanted to do something special for them. I contacted the front desk and they had Tracey from the Food & Beverage department call me back. Tracey went above and beyond to ensure their stay was special. Tracey had a bottle of champagne in a bucket of ice and flutes with a handwritten note waiting in their room prior to their arrival. It was a wonderful touch and a great way to start of their stay.
Additionally, Tracey reached out the Westin Mission Hills Spa and coordinated a special treatment and aroma therapy for the couple. They threw in the aroma therapy (free of charge) and even gave me a 20% discount for the first massage.
I cannot speak to the resort as I did not stay there, but I am very excited to book my first stay here with this wonderful staff.
(Royal Oak, Michigan)
Sep 26, 2021
Comfortable room but disappointing “resort.”
The Villas are next to the Westin Mission Hills Resort but offer no access to the property. Not that I expected to have full reign of the hotel, but easy access to some amenities — restaurants, etc— would have been nice.
There was a small pool at our end of the property that was nice and quiet. The main pool is at the center of the property and was more lively but it wasn’t walkable.
Overall it was fine but If you are looking for a resort experience, this isn’t it.
You want the other Westin “Resort and Spa” next door.
(Manhattan Beach, California)
Sep 18, 2021
Don’t stay here, I made the mistake of assuming this place was basically the same as the Westin Resort and Spa next door. It’s not at all (different owners). This is a time share and it’s run like one. Many corners are cut like tiny TV’s and this place is very mismanaged. For example, they don’t offer any kind of food whatsoever. Not even a basic breakfast layout yet they have a “concierges”. All the guy does is flippantly hand you a printout of the restaurants nearby as if Google doesn’t exist. How about getting rid of the concierges for a basic breakfast spread?
Oh and the best part of my stay was being woken up to a phone call from the “concierges” at 9am on a Saturday to be solicited “promotional offers”. Since I was half asleep I didn’t get the pleasure of listening to her hole pitch but I can only assume it was to try and sell me a time share.
What more could you ask for in a vacation than being woken up on a Saturday morning to the hotel soliciting to you “promotional offers”. Yeah that’s my idea of a relaxing enjoyable vacation too.
Definitely don’t make my mistake, be sure you are booking the resort and spa next door. It’s in a whole other league with a fabulous restaurant.