Overall a great experience.
We were welcomed as Titanium guests and received a beautiful suite upgrade, where we had a nice sized bedroom, cozy sitting area and large dining room. We enjoyed a continental breakfast each day at their hotel restaurant.
The main pool area was closed for renovations which left the hotel with two smaller pools. During the week, the pools were both extremely quiet. On the weekend, the pools were busier but manageable.
The weight room was nice as were and not too busy.
Overall a great experience and look forward to visiting again.
Must wear a mask except not anyone wears them including staff
(Los Angeles, California)
Sep 06, 2021
I had to make a quick trip out to palm springs to pick up my son, who was staying with a friend for the weekend.
I grabbed a room for one night stay.
There are signs everywhere telling you to wear masks. Except for NO ONE, including most of the STAFF were not wearing a mask.
From my perspective, if your JOB is dealing with the PUBLIC, two things are a must given what is happening in the Globe.
(1) You must be vaccinated
(2) You must be wearing a mask
Until this virus is not around and we are not filling up all our hospital beds, then VAX and MASK UP!
Rooms: The rooms are worn and need an update
F&B: The front desk guy, when we checked in at 3 Am, told us we could either have points or get a free Bfast. I took the BFast, he told us it was for a Continental but could be upgraded to eat a better breakfast. The next morning I told our sever showed him the card, and he took it. We ordered and were charged full price.
I told the server, and he said NO, the card is only good for Continental, and the desk was wrong.
I am thinking, WAIT, YOU COULD HAVE SAID THAT BEFORE WE ORDERED WHEN I HANDED YOU THE CARD AND TOLD YOU WHAT I WANTED TO DO.
I went to the Front Desk told them what happened, and they apologized. I told them they (the people in the restaurant) are blaming the front desk, by the way. They said the FRONT DESK gets blamed for everything.
They said we would apply the points instead.
Since this is supposed to be a resort I felt the staff was in need of training in customer service. It was a bit more of a casual type vibe. The restaurant was more of Diner type vibe.
Quick get away
Aug 13, 2021
This is a large resort with a lot of activities to due for singles, couples or families. You can lay by the pool, sit at the bar, sit around a lounge, eat, play games, golf or go out for a bicycle ride. Check in and out was easy with mobile key and resort host were very friendly. They were under going renovations while we were there however we didn’t experience any noise or instructions. We definitely will go there again. And try their nochos, the best I have ever had.
Jul 31, 2021
Great location in center of area. Spacious rooms. Beautiful trails and ponds with Koi, turtles etc. Golf course and Mountain View’s. Lobby is nice wit gift shop. Gift shop has Starbucks and simple fare menu offerings. Pools were very busy with locals not staying at resort.
Construction ongoing, renovated rooms still need refreshing
Jul 25, 2021
Check-in: Receptionist acknowledged my Bonvoy status and provided an upgraded room without issue. Provided vouchers for breakfast and was initially told that they were good for the breakfast buffet they just started back up post-COVID (more on this later...was not the case). No mention of resort fees (oversight on my part I guess for not knowing? no mention on the Marriott website like at other properties) nor any explanation of what was included with said resort fees ($37 a night but you get a $10 food and beverage credit per night; you also get free bicycle rentals, two free drinks per stay, and a free duck pins bowling game along with a few other benefits.) Also, there is a $15/night self-parking fee.
Room: Got upgraded to a suite that was recently renovated. Plenty of room, but the room still felt old. Patio/outside seating area was covered in dirt/dust to include the lounge chairs.
Pool: Main pool remains under construction as stated on the website. The Las Hades pool is large enough for maybe 20 people before it feels crowded. Pool area could just a quick air blowing before guests show up as there was a lot of plant debris all over the lounge chairs and general pool area. Pool bar attendant (forgot his name), made it all worth it. For the kiddos, they have an inflatable water slide setup (about a 5 minute walk from Las Hades pool) in the great lawn area.
Food: Ate at Pinzimini for breakfast and had the buffet (again, which I was told that it was included as a Titanium member, but that was not the case and it is actually another $10 uncharge for the buffet...NOT worth it IMO). For dinner, hit up a local restaurant called the Barrel District which was so good we went there twice during the stay.
Would I come here again, maybe after they complete the hotel and main pool renovations and see how those slides come out. Otherwise, I would rather go to the Renaissance Esmeralda Resort and Spa at Indian Wells with the kiddos.