We asked for a king size bed Oceanside got two twin beds Ocean View in a musty room. Was charged for $60 unexplained charges. Watch for the bait and switch massage lady price was much higher and did not get a 80-minute massage. Book The Rhythm of the Night it was wonderful. Pool was full of hundreds of children so we ended up swimming in the ocean. Had the same food everyday had to deal with a couple of bad attitudes even though we tipped well. Watch out for the Shady taxi driver that will try to take it to his cousins restaurant when you ask to go to the malecon. The area the taxi driver decided upon his self to take us to was very very sketchy. My husband said no malecon now. This hotel caters to the locals or Latinos. Since we only had twin beds in our room we slept apart even though it was our anniversary could not get a reservation unless you line up which we did not want to do so eight buffet food every day until we ventured out on our own and ate at other restaurants. We totally made the best of it and enjoyed the authentic rustic local experience at this hotel. We saw hermit crabs at night as we brought our own flashlight but make sure you check in your bag cuz the Customs will throw it away. Next time all adult inclusive
The pool needs help
(Walla Walla, Washington)
Nov 13, 2021
The staff at Melia are great. They were all very friendly and helpful. The room was great and provided a great view of the bay. The bathrooms are incredible. The food was alright but nothing to write home about. The only real problem was maintenance, pool maintenance and overall commons area maintenance. The pool filters quit working the day I arrived so after just 2 days I would not swim in it. Too many things floating in the pool and the water got pretty murky. Also saw a couple of electrical outlets hanging out of the wall with wires exposed in some common areas. My guess is these areas will be addressed soon.
Nov 05, 2021
Food not the best/ rooms very dated/ amenities tired looking/ pool looked inviting and beach was awesome
Bar service was excellent and bar staff was great
Concierge service was lacking and did not seem to comprehend English well enough to get our point across
Overall Good Experience
Nov 04, 2021
Overall we had a good experience. I saw some of the 1-Star reviews about the food before we left and was concerned. There are some limitations on restaurant availability, but the food is OK. They are short staffed so you need to be patient, but the staff that are there really do a great job and try hard.
Maybe just stay elsewhere!
Oct 26, 2021
Not sure where to start. The room was ok, but everything smelled musty and the AC didn't work adequately. The hotel needs an extensive update, in and out. Restaurants were very limited in menu items and buffets were just mediocre and repetitive breakfast, lunch, and dinner. Even the amenities were lacking and the basics like clean towels were questionable. Bath Towels had dark marks and streaks, torn and worn. Pool towels were ragged at best. I do understand some cuts may be due to covid, but this was just not acceptable. Kids' amenities all appeared to be closed or had been eliminated.