I can recommend this hotel to people who look for a Resort without loud bars and discos. This is a perfect place for honeymoon and beach vacation. There are lots of water activities in the hotel. The rooms are clean but it would be great if the bathroom and lavatory equipment could be one day renewed.
Great family trip!
Oct 17, 2021
Everything was perfect, we went for my husband’s birthday and they made a wonderful surprise in the bedroom. Everybody was super professional and great environment, food and service!!! Luz from reception was spectacular! Elvis from palace’s transportation was wonderful! Very kind people!
The service is not worthy of 5 stars Hotel
Oct 16, 2021
I actually like the Domenican coziness, but in the hotel it has unfortunately slipped into indifference. Guests are welcome to get their own drinks in the restaurant, or wipe the table.
The hotel is nice and the food is good, but the service is really subterranean bad and without any standards. Very sad!
Picture: very normal, that cutlery are missing...well I know, not big deal....but we are talking here about a 5 star hotel...
Overall a good experience
Oct 16, 2021
only thing i would have change was the room once we become a member because the room we had was not very good and not what we really expected because we wanted one king bed room. All in all i would go back definitely
Don’t come here.
Oct 16, 2021
We were really looking forward to this vacation but it was a disappointment.
Check-in took about 30-45 mins due to issues w availability even though it didn’t seem busy but instead a lot of construction going on. We ended up with 2 twin beds instead of a king sized bed as we had requested. The front desk said they would put us on a waitlist. They never followed up— like no efforts were ever made to get us the room we requested.
The free “upgrade” can’t be more than what you already have booked. It’s more of a room downgrade for it to be free. They were charging us $130 per night to go to a nicer room even though our package said it was free upgrade.
Food wasn't so great— had to try 2 different restaurants the first night bc the first one sucked. We also needed reservations even though we couldn’t make the reservations through the hotel app because nothing loads.
Rooms are so outdated. Some of the plugs don’t even work.
Super sweet but some wait around for tips even though gratuity is included in the all-inclusive package.
STAY AWAY unless you want them to talk your ear off about promotions and the gift is a massage or a free beach bag if you refuse the massage. You also need to fill out paper work.
Spend more if you have to but don’t book this hotel…