Hard Rock Hotel & Casino, Punta Cana reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

33362 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

2nd Time to Hard Rock Punta Cana, great vacation.

Ousooner38 (Oklahoma City, Oklahoma) on Oct 21, 2021

This was the first international trip my family has taken with our little girl and we had no issues. We had a great trip and Heriberto Cuevas was our butler that helped with all of our reservations. Mani/Pedi, massage, chairs, restaurants was a simple text to Heriberto.

TripAdvisor users rated this property 2 out of 5

The quality has dropped a lot, not worth the money.

jos_alejandrop2016 on Oct 20, 2021

The hotel has been left behind with the maintenance and modernity, the employees work without motivation, especially Cindy at the reception. The quality has dropped a lot in the last years. In our last trip the room was given to us with a damaged toilet and it took them 3 hours to fix and clean it, without offering us another room at least.

TripAdvisor users rated this property 5 out of 5

MMS birthday

vero4903 on Oct 20, 2021

Me quede en el hard Rock 3 noches la pase muy bien . Todo muy limpio , un servicio muy bueno en especial a Rafael Fuego nos atendió por el area de la picina principal , muy servicial , y nos sentimos súper . Vamos volver Dios mediante ???? We had an awesome time at the hard rock hotel Everything was clean , I didn’t address any issues Food was amazing and service as well ,.I would like to thank and also say that Rafael Fuego provides an excellent service he took Care of myself and family by the main pool (where DJ is located) he is very efficient and meets all your expectations , very nice humble gentlemen , overall I would definitely stay here again ????

TripAdvisor users rated this property 5 out of 5

Hard Rock Vacation

eddiegf2021 on Oct 20, 2021

Excellent service from our personal assistant Elvido!!! From check in to check out. Elvdio was great reserving restaurant and very informative. The resort was very clean and food was amazing. Many pools. Definitely stay at this resort again.

TripAdvisor users rated this property 5 out of 5

Perfect Birthday Weekend escape!

Day D on Oct 20, 2021

We where at the resort for 5 days. Was here with my fiancé for his Birthday and mine. We had great service. We had a personal assistant Elvido who served us. Took care of all the accommodations and we did not have to lift a finger. From spas to excursions to our dinner reservations. We had a cabana all set up by him and loved it. We will come back.

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