we really enjoyed this holidays in Punta Cana, we from Austin and loved the place, the beach is amazing (no seaweed), the people and even the food despite some bad comments we have read.
we suggest rooms in the 1 block, the seaview is very calm and inspiring.
this hotel is the younger brother of Big Barcelo Bavaro, but can compete with it, specially since the rate is almost half compared to Barcelo.
i expect we are repiting on 2022.
Ramos and Cuellar
Oct 11, 2021
Unfortunately this hotel used to be a great one, this was my second time visiting, and we are so disappointed with it, HORRIBLE FOOD, DRINKS, MAINTEINANCE, I have never posted anything before but is good for everyone to know about this, sometimes you have couple options for food but at this place everything was disgusting, rooms after moving us couple times finally got a good room for us my friends/ family couple, got a double bed, but anyway Raquel Rodrigez the new manager that half of the staff didn’t know she tried to make our stay a little better. I will give this property a 2 star just because the good staff.
I not go back to this place or maybe to DR because going in was a terrible experience getting trough customs or immigration was another bad experience. SORRY.
Oct 11, 2021
its such a nice place, WE DEFINITELY LOVE IT..
fruit is amazing and pools are awesome.
Thanks everyone and specially Alvero, the boss and FAcundo for his hard work..
Tom and Elisa, we are coming back on March 22
Our second time here and we're coming back again soon. Long review. LGBTIQ Friendly.
Oct 06, 2021
It was our second time here, and of course we will have our third this Christmas.
I'm Dominican and with my family we always went to a resort in Punta Cana, Puerto Plata o Samaná every summer. I'm used to big and fancy resorts, but never felt at home like I feel when I go to this resort.
The attention is amazing and personalized. Always with a smile and happy to help. We never had an issue here, only little things which they did their best to fix right away and never repeated again. My wife is Mexican, it was our first resort together and it will be a tradition for us.
Always willing to help and make us feel confortable. Every-single-employee, not only in the check-in/out. And I mentioned this because I wanted a cigarette at 2am, but the machines weren't working at that moment, an employee in the lobby did his best to buy it for me in a pharmacy out of the complex, and not only that, he leave it in the door of my room without even asking for it.
Rooms always clean, the A/C works really good even it was summer, the room was always in a good temperature, easy to manage. Tasty food, they have different options depending on the client. They have different restaurants to have the dinner, they can place the reservation for you, or you can do it by yourself just calling to the lobby.
The beach is amazing, which is the normal in my country. But please be aware that during the hurricanes season (july - august - september ) is not a good time to visit our beaches :) the resorts or the government cannot control the seaweeds which are uncontrollable during this season and the sea is really unstable.
Besides that, I'm a trans man, but my name change is no ready yet, I told them about it before we went there because we didn't want any misunderstanding with my ID, and they told me that it won't be a problem at all, and a kind lady told me to ask for her when we were there so she can receive us. She let us know that Barceló/Occidental is really respectful and supportive about it, and they really are. They never made me feel uncomfortable about it, and called me by my actual name/pronouns even when they were looking at my ID. Just needed to let them know my actual name once :).
If you're part of the LGBTIQ+ community and you're worried about the treatment here, you can visit this resort without any problem.
We don't have kids, but the space for them in one of the pools is really safe. The guards are always watching everything and never distracted from their jobs. We saw the parents feeling really comfortable about the kids pool and the security. As a parent you have a really beautiful and BIG pool in front of the kids one were you can relax and take a drink and at the same time you're close to them.
As a couple they always let you know about activities that you can do with your partner in the hotel. When I said that the attention is personalized I mean it :) even the way they invite you to dance lessons if you're a couple is different.
There are spaces really romantic, specially in the night. As a couple you can try the spa in front of the beach too.
Also really really really respectful and kind towards my wife, always checking if the food was okay for her since she is from México. Never felt uncomfortable.
The only thing that they could fix is the bar at the beach. The cocktails are not that good there, so we always preferred to have the cocktails in the other bars. But there's no problem with the rest of the drinks or snacks.
I hope my long review could help you. Thank you very much, Occidental ??.
We came back
Oct 05, 2021
It is an amazing place with nice people, the rooms were always very clean, the food was amazing, the beach was always very clean and the pool was super comfortable, the drinks are first class, I recommend the place.