Well the hotel is beautiful and it’s definitely an experience staying there. However for the money you get nothing…no turn down service, the customer service was subpar. They barely opened the door for us when we were coming and going. We were traveling with three small children and had to manage getting the stroller in and out with no door help. Doorman literally stood around just talking to each other.
Also, in one of our rooms the wallpaper was peeling. We were too tired to request being moved to another room. The a/c, heat literally sounded like an airplane.
Don’t think we’ll ever return.
Oct 21, 2021
We celebrated our 25th Wedding Anniversary in beautiful Quebec City, our room was very nice with a view of both the St. Lawrence & the boardwalk. Only issue was at checkout time found out the room minibar works on a sensor, if you move out any items it will appear as a charged item We wanted to keep some water bottles cool so moved out some of the items to make space. The charges were removed with no issue once we explained what had occurred. A small minibar tent card inside the room with a brief description of the sensor system would be very helpful for the guest.
40th birthday trip
Oct 19, 2021
The hotel is beautiful and elegant, the staff are very polite and helpful when engaged. The views from the hotel can be beautiful. It is premier in many aspects. I was disappointed with the hotel room I was given as opposed to what I had booked over the phone with the representative. The room was very nice but the windows were filthy. Dirty enough that the potential views were ruined.
(Staten Island, New York)
Oct 17, 2021
The service, staff, accomodations and the room were perfect! Everything lived up to the Gold Level as we had hoped for. Breakfasts, afternoon canopes and evening desserts were all outstanding. Our own concierge service met every request we had and then far surpassed our wishes.
A wonderful setting in Historic Quebec!
Oct 16, 2021
Spectacular location nestled in the heart of Quebec City. The setting mirrors the vibe of the historic site. The staff was extremely friendly and accommodating, the room thoughtfully layer out and comfortable. The rooms are quiet, and location convenient to walk around town.