Hotel

The Fives Downtown Hotel & Residences

Riviera Maya 4.5

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Overview

Begin every day with a promise of new and extraordinary experiences and discover the beauty of this hyper-local luxury hotel. Bringing a touch of glamour to the Riviera Maya, The Fives Downtown Hotel & Residences takes you beyond the expected, offering an authentic and contemporary retreat for travelers to experience the sheer magic of Playa del Carmen. Ensconced between the lively city bustle and the breathtaking Caribbean coastline, this resort is steps from the best restaurants, bars, and boutiques of Fifth Avenue (Quinta Avenida). 

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel (optional).

Rooms

133

Rooms

Deluxe King
389 square feet
  • 1 king bed
Deluxe King
389 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Room service ($)
  • Slippers
  • TV

Superior King
470 square feet
  • 1 king bed, and 1 sofa bed
Superior King
470 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Room service ($)
  • Slippers
  • TV

Junior Suite King
419 square feet
  • 1 king bed, and 1 sofa bed
Junior Suite King
419 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Room service ($)
  • Slippers
  • TV

One Bedroom Resort Residence
538 square feet
  • 1 king bed, and 1 sofa bed
One Bedroom Resort Residence
538 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Room service ($)
  • Slippers
  • TV

Two Bedroom Resort Residence
1061 square feet
  • 1 king bed, 2 queen beds, and 1 sofa bed
  • City view
Two Bedroom Resort Residence
1061 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Room service ($)
  • Slippers
  • TV

Amenities

The age range below will determine the quantity of children during booking.
  • Children ages: 0 to 17

Wi-Fi

  • Lobby
  • Select public areas
  • Room
Type of restaurant Type of cuisine Open for Additional Information
Marley Coffee Café Coffee and Pastries Snacks
Cantina El Tigre À la carte Tequilla bar paired with tapas Dinner
Mercatto À la carte Italian Breakfast, Dinner
Fives Rooftop À la carte Salads, ceviches and grilled seafood Dinner, Lunch
  • Rooms: 133
  • Fitness centre: on site
  • Salon: on site ($)
  • Sauna steam room: on site ($)
  • Spa: on site ($)
Avenida 10 Nte Esq, Calle 2 Nte, Centro
Playa del Carmen, Quintana Roo,
56 km from CUN
  • All-inclusive: available ($)
    • All meals plus snacks
    • Unlimited international and domestic drinks
  • Room only: Included

Other activities

  • Daily entertainment
  • Business centre
  • Concierge
  • Giftshop available ($)
  • Laundry services available ($)
  • Meeting facilities available ($)
  • Valet parking
  • Wedding facilities available ($)

Location

Address
Avenida 10 Nte Esq, Calle 2 Nte, Centro, Playa del Carmen, Quintana Roo
Avenida 10 Nte Esq, Calle 2 Nte, Centro

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 2 out of 5

Overrated and rude.

Carina B on Sep 07, 2021

There was live music and one cannot rest at all, it was very uncomfortable, the room was not cleaned as should be,The hotel is OK but very overrated. The staff made me feel like they are more interested in charging you everything than making you feel on vacation and confortable.

TripAdvisor users rated this property 5 out of 5

Location, location, location!!!

Klemcia (Toronto, Canada) on Sep 04, 2021

Everything is great here but the best is the LOCATION as it’s close to everything, walking distance to literally everything. Best local street foods as well as best restaurants, church, fruit & veggie market, beach, clubs, stores, coffee shops, ice cream, juice & smoothie places, fresh fruits, yoga, gym! You name it’s here! THE STAFF here at The Fives is amazing. Truly 5 Stars! They will run towards the elevator if they see you heading towards it to hold the door open for you! Bartenders at the rooftop pool are amazing! Everyone is super friendly and smiling and willing to help with whatever you might need! THE ROOMS are spacious and clean, exactly what you’d expect from a five star. Beds and pillows are very comfortable. The only thing is the kitchen, it’s there but pretty useless. No pots or pans or cutlery, plates, just empty. They will bring you anything you ask for though, but you have to call and ask and wait a bit. THE VIEW, well, you’re right downtown and you’re looking at the rooftops of other buildings with a lot of junk on top so not very zen. If you think that would bother you then I would recommend requesting a room facing the inside of the hotel and then you’re looking at the lobby garden which is a much more pleasant view. ROOFTOP POOL & BAR is very nice. Great drinks. The only thing I would recommend for the hotel management to do is have the white lounge chairs inside the pool cleaned a bit more often, they are sticky and yellow from all the oils and sunscreens, they need a good wipe every so often! THE MARLEY CAFFEE has great coffee and the freshest croissants, the almond one is to die for but they get them at 7:05am and they are gone by 8:30am so grab it first thing in the morning, I was missing it all week and finally got one on our second last day ?? THE FOOD here is ok but nothing special and a bit expensive so with tons of amazing restaurants around here we ate out most of the time. The Sunday brunch looks really good, we did not have it but looked like it would have been worth it. THE BEACH is 3 minute walk away and it’s hit and miss. The first 4 days it was clean and beautiful and the last 4 days it was full of seaweed with dark brown smelly water. You never know these days. We never stay at the same place twice so I don’t think we will be back but I will recommend this place to anyone who would be interested in staying in PDC right in the centre of everything! If you decide to come here have a fabulous time!!!

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