The Fives Oceanfront Puerto Morelos reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 5.0
  • Service 4.5
  • Value 4.5

225 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Fantastic Resort

juliebX3903KM on Sep 19, 2021

My family and I just returned from a week long vacation at The Fives Oceanfront. I am at a loss for words, but I will give this a try. The property is gorgeous. The pools, amazing. The beach, incredible. (They comb the beach each morning, making it THE MOST beautiful beach in the area.) The view, stunning! Our suite was spacious and beautifully furnished. We had plenty of room for the 5 of us (adults) to be comfortable. I cannot say enough about how hospitable and accommodating the entire staff was...from check in to check out, we felt welcomed and taken care of. Whenever we needed anything they were there for us. And although there are so so many amazing people that work there, I'd like to make a special shout out to a few of them specifically: To start, Juan Carlos began our experience before we even arrived by assisting us with our reservation and pre-planning details for our trip...including scheduling our airport transportation (to and from), answering questions regarding COVID19 protocols and requirements, and scheduling excursions. He was so very helpful and seemed as excited for our vacation as we were! I wish we could have met him in person while we were there. Maredy and Yuli (front desk) are awesome and were so very helpful at getting us acquainted with the resort. Jorge and Johnathan are excellent mixologist at the rooftop pool bar. (There are SEVERAL awesome bartenders at this resort!!) Moises greeted us warmly every morning for breakfast. And anytime we decided to dine at the RoMarley Beachhouse (lunch, dinner) we were sure to be seated in his section. It was so fun getting to know him. (Does this guy ever take a day off?) Cecelia, at the tour desk, is delightful and helped us with our excursions. Fransisco was our wonderful boat captain for a quick snorkel trip that my husband and I took. He picked us up right at the beach and took us out to the reef that we had been seeing from our balcony all week long. He took us to 2 incredible areas for some of the most spectacular snorkeling I have ever experienced. The little town of Puerto Morelos is a hidden gem in the Yucatan many wonderful restaurants and shops to check out. Plus it is walking distance to/from The Fives Oceanfront (or a $3 taxi ride). We all had such a great vacation! Many thanks to all at the resort and beyond that helped make that happen!

TripAdvisor users rated this property 5 out of 5

Perfect - wedding venue

akmps (Juneau, Alaska) on Sep 09, 2021

We attended a wedding and were pleasantly surprised at the upscale quality at this boutique hotel. The staff were outstanding at treating us like royalty. We had an ocean view room that we thought we very well priced. The food was delicious. Not every eating venue is open at this point in the world of Covid but we certainly didn’t lack for delicious food that was again very well priced particularly when compared to other resort’s food. The beach is lovely. A walk to downtown Porto Morales or at least the tourist portion is doable. We walked it in the heat of the day would recommend choosing a better time - but its hot and humid in September…. There are 2 pools and both are very delightful. For the price and the small upscale boutique ambiance - I ended up liking this better than our stay at the Andaz

TripAdvisor users rated this property 5 out of 5


Jan T (Riverside, California) on Sep 03, 2021

The whole experience was fantastic! We decided to upgrade to the ocean view and it was definitely worth it. We choose the all-inclusive plan. The food at RoMarley was excellent but the service was even better by Nyelli. She was very attentive and just provided excellent service. We decided to go for the deep tissue massage and added a facial. Victor was exceptional! I was putty in his hand afterwards it was soooo good.

TripAdvisor users rated this property 5 out of 5

Wonderful experience at the spa at the Fives Oceanfront:

NorthStar47467795643 (Los Angeles, California) on Aug 26, 2021

Had a wonderful experience at the Spa at the Fives Oceanfront. Victor gives a fantastic massage. Scheduled an 80 minute treatment. The facility is clean and I really enjoyed using the facility’s sauna and jacuzzi beforehand. Highly recommend if you’re looking for a strong deep massage!

TripAdvisor users rated this property 5 out of 5

Just what I needed

Sfdeans on Aug 22, 2021

I had an amazing experience at The Fives. The hotel is new and clean. The rooms are large a smartly decorated. The food is fresh and different from a lot of the cookie cutter hotels. The staff is friendly and engaging. Huge thanks to the folks that made my stay so memorable- David, Edgar, Maria (Who works in Ro Marley and gave me a great book recommendation), Christian, Jorge (Ask him to make you a 'Back to the Root'). See you soon. Gracias!

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