All inclusive

Moon Palace Cancun

Riviera Maya 5.0

Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.

Overview

The Moon Palace Golf & Spa Resort is nestled between 123 acres of tropical foliage and sandy beach. There is something for everyone, a wide range of activities, restaurants and their Signature Golf Course by Jack Nicklaus. The possibilities are endless.

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

2058

Rooms

Superior Deluxe Garden View
  • 1 king bed, or 2 double beds
  • Garden view
Superior Deluxe Garden View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Stocked liquor dispenser
  • Complimentary toiletries

Superior Deluxe Ocean View
  • 1 king bed, or 2 double beds
  • Ocean view
Superior Deluxe Ocean View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Stocked liquor dispenser
  • Complimentary toiletries

Family Deluxe
  • 1 king bed, and 2 double beds
  • Garden view
Family Deluxe
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Stocked liquor dispenser
  • Complimentary toiletries

Honeymoon Suite
  • 1 king bed
  • Ocean view
Honeymoon Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Stocked liquor dispenser
  • Complimentary toiletries
Additional details

Honeymoon Suite ammenities include;

  • Two 25-minute massages.
  • Private beach lounge chair area with waiter service.
  • Welcome bottle of wine.
  • Liquor dispenser with premium, upgraded brands of liquor.

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Children’s pool
  • Playground

Kids club

Open daily


Age range: 4 to 12

Teens club

Teens club

Age range: 13 to 17
The age range below will determine the quantity of children during booking.
  • Children ages: 4 to 17
Type Amenities
Columpios Bar, Pool bar
Lounge Bar Bar, Lounge Live music
Lobby Bar Bar, Lobby bar
Pool Bar Bar
Noir Nightclub Nightclub Dance floor, Live DJs
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room
Type of restaurant Type of cuisine Open for Additional Information
El Manglar Buffet International Breakfast, Dinner, Lunch
Arrecifes Buffet Brazilian Dinner Dress code
Los Caporales À la carte Mexican Breakfast, Dinner Dress code
Palapa Delfines Buffet International Dinner, Lunch, Snacks
Palapa Pelicanos À la carte International Dinner, Lunch, Snacks
Sweet & Coffee Café Coffee and Pastries Snacks
Lobby Bar Snack bar International Snacks
La Gondola Buffet International, Italian Breakfast, Dinner This restaurant provides both buffet and à la carte dining
MoMo À la carte Asian Dinner Dress code
Bugambilias Buffet International Breakfast, Dinner, Lunch
Palapa Fragata Buffet Seafood Dinner, Lunch
Palapa Barracuda À la carte International Breakfast, Dinner, Lunch
Pool Bar Columpios À la carte Asian Dinner, Lunch
El Caribeno À la carte Caribbean Dinner Dress code
La Trattoria À la carte International Dinner Dress code, Reservations required
Agra À la carte Indian Dinner Dress code, Reservations required
  • Rooms: 2058
  • Property view .
  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Sauna steam room: on site
  • Spa: on site ($)
  • Spa treatments: on site ($)
km 340, Carretera Cancun
Chetumal Cancun, Mexico 77500
011-52-998-881-6000
11 km from CUN
  • All-inclusive: Included
    • All meals plus snacks
    • Unlimited international and domestic drinks

Pools

  • Jetted pools: 6
  • Kids pools: 2
  • Outdoor pools: 2

Golf

  • Golf: on site ($)

Water sports

  • Scuba diving: on site

Other sports

  • Climbing wall: on site
  • Tennis courts: on site

Other activities

  • Beach activities: on site
  • Daily activities: on site
  • Theme parties
  • Meditation garden
  • Marina
  • Dive tank
  • FlowRider
  • ATM
  • Concierge
  • Currency exchange
  • Dry cleaning available ($)
  • Giftshop available ($)
  • Laundry services available ($)
  • Meeting facilities available ($)
  • Tour desk
  • Valet parking
  • Catholic mass (Saturdays)
  • Car rental desk available ($)

Location

Address
km 340, Carretera Cancun, Chetumal Cancun, 77500, Mexico
11 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 5 out of 5

Just wow! ??

Bthao027 (Modesto, California) on Sep 20, 2021

We stayed 7 days and 6 nights. This was just enough time to fit in 3 excursions with enough time to enjoy the amenities of Moon Palace Sunrise. We enjoyed the free activities including the evening shows and day activities. The best restaurants at Sunrise are Momo and Agra. I also recommend you try Arrecifes at Nizuc. They grilled meats are a must try experience. Before I arrived, there were a few questions I had which were not answered elsewhere. 1) How do I get from the airport to Moon Palace? You have arrange with Moon Palace via their website and pay $13/person to be picked up from the airport. When you arrive at the airport, head towards all the taxi drivers. You will see a brown podium. On it you’ll find stickers of hotels including Moon Palace. Talk to these guys if you had made a transportation prior to your arrival. 2) What about exchanging money into pesos? Many well tell you that they take USD but you get charged more than if you paid in pesos. Others say pulling money out of the ATM is best despite all the fees. Traveling Europe and Southeast Asia, and now Mexico, the best experience has always been “no commission” currency exchange locations found throughout the city. On a side note, if you plan to use your credit card to pull out cash, make sure you know your credit card pin #.

TripAdvisor users rated this property 5 out of 5

Best vacation ever!

Sylvia-2013 (Pittsburgh, Pennsylvania) on Sep 19, 2021

If you are looking for a relaxing vacation with the best accommodations, staff and service you should try out Moon Palace!! We love it. The staff treats you like royalty and the restaurants are amazing. Our favorites were Jassi & Edwin in Nizuc, Glendy took care of us at the pool we drank way to many Blue Hawaiians, Laura at the water park at the Grand & Riger at Riveria Maya. We can’t wait to come back next year.

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