Moon Palace Cancun reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

35998 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Another extraordinary trip in Mexico, Cancun at the Moon Palace Nizuc

K865NZronb on Oct 19, 2021

This was our very first visit there, it was beyond our expectation, food was outstanding, service was top-notch. My family would like to send endless thanks to everyone, for making our vacation one to remember for a very long time. The Restaurant Manglar: Orlando Itza, Fernanda Mondragon and Manager Eduardo Zamudio. The dynamic trio, thank you for the jokes, laughter and our drinks every morning. Thank you guys for always having our table ready, the food was always exquisite. We really appreciate amazing people like you on our vacations. The world should have more people like you. Gourmet Concierge: Mayra, friendly, helpful, super creative. Thanks for making our daughter’s 15th birthday super special, with the surprise balloons and the cake at the Momo restaurant. Our daughter was very surprised and so thankful for making her day one to remember. The Lunch and Beverages Department Pool Area: Waiter Miguel Adolfo, Humbert, Christian Vivas, Chef Valentin and Head Waiter Yolanda Ramirez. We thank you all for your hard work, and the great quality of service you all provided. Thank you for making our drinks extra special every time you brought them. We really appreciate everything you have done for us. Entrainment Team: Nico, Brian, Vanessa, Kevin, Alexander, Miho and Memo. Thank you all for keeping us cheerful with the different shows and activities. You guys rock. Every vacation should have people like you guys, you guys are always energetic and always positive and that is something we love when going on vacations. Thank you for bringing our daughter upon stage and putting her photo on the screen. She never had an experience like that, she is very grateful for what you guys have done. That is one memory that she will not forget. Lastly, thank you so much for making this trip so fantastic. Hope to see you guys again soon. We may forget some of the names of staffs that made our trip remarkable; but we want to thank you all for a remarkable, exquisite, fun and enjoyable vacation. We really appreciate you guys. We do hope to return in the near future.

TripAdvisor users rated this property 4 out of 5

It was a mixed bag.

X7467MYjenniferp (Fort Morgan, Colorado) on Oct 18, 2021

Your room was small but had a great view of the Caribbean Sea. The grounds seemed slightly run down but looks as if they are working to fix that. When you are paying good money to stay at an all inclusive resort they should always restock the mini fridge. Our went on stocked for two days. They did come fill it up after I called, but one shouldn't have to call. Also, being hit up for timeshare deals was annoying. They took our time coming in when we were tired. Then on the way out this kid wouldn't leave us alone. Even when we were getting into our transportation to the airport he wouldn't leave us a lone. On the up side Xavier was an excellent waiter and made our last night there amazing.

TripAdvisor users rated this property 1 out of 5

Staff Member “Yessica” From Smoked Yells at Guest

WorldTraveled133 (Millbury, Massachusetts) on Oct 18, 2021

We went to dine at Smoked. They were getting ready to open and we waited. I ordered a hotdog for my 5 year old. “Yessica” put the hot dog on the plate and I asked for a bun. She pointed down to a metal container. I opened it and reached for a bun. Then “Yessica” started yelling at me. Use a tong! I stated there are no tongs here pointing to the empty plate. She yelled again and I stated again that there are none here. Then when she realized she didn’t do her job correctly, she gave me a nasty look. I hope Mangement sees this and corrects her attitude. Whatever happened to “Iza Pleasure”? No staff should ever yell or raise their voice to the guests!

TripAdvisor users rated this property 5 out of 5

Vacation

tyrrella1 (Fulton, New York) on Oct 17, 2021

Highly recommend. Resort is absolutely beautiful and the people are so nice. Great entertainment at night at the bars and outside.the entertainment staff was wonderful at the pools as well. We will definitely be back soon.

TripAdvisor users rated this property 5 out of 5

Would love to return sooner than later!

Rachelld66 (Peachtree City, Georgia) on Oct 16, 2021

Absolutely fantastic resort for the whole family, group of friends, team-anyone! The welcome is warm, check is fast, room was immaculate and comfortable, view from the room great, amenities top notch and resort is overall beautiful! All the restaurants are top notch, bars are great, servers wonderful. The beach is relaxing and the pools are beautiful!! I absolutely would recommend this resort!

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