Now Sapphire Riviera Cancun reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

11185 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Our return to Now Sapphire after 8 years was the best way we could have celebrated our anniversary.

Nik M on Sep 18, 2021

This was our return trip to Now Sapphire and it was as beautiful as we remembered it 8 years later. The facility and the staff were wonderful. It’s hard to imagine the logistics to make a place like this work as well as it does. I want to highlight the entertainment team. There was never a dull moment. They made sure to take the time to personally invite my wife and I to games and events. We want to personally thank Abigail, Charlie, Naomi, Ivan, Omar, and Karly and anyone on The Entertainment Team for making our trip so much fun. Also Jose from the bar staff took amazing care of us every single day while we relaxed by the pool. A couple more memorable staff members we want to thank are Basilio who helped us to our room and gave us lots of helpful information on our first night. He brought us up to speed with the schedule and was very nice. We also got to have a conversation with a member of the pool maintenance staff Josue in Spanish which my wife and I are not fluent speakers and he was very gracious with us even though we were struggling to find the right words. Our trip was amazing and as long as we are going to Mexico we will always choose Now Sapphire Riviera Cancun! ??

TripAdvisor users rated this property 5 out of 5

Great entertainment

elle28w on Sep 18, 2021

We really enjoyed the entertainment staff. They were very organized and led many fun activities through the day. Most activities were enjoyed by lots and lots of guests. The poolside food and bars were amazing.

TripAdvisor users rated this property 5 out of 5

Family vacation at Now Sapphire

Avillabarr on Sep 17, 2021

I had such a great time at the now Now Sapphire Resort! The Entertainment team made the whole vacation amazing and more!! Nobody was ever bored. And the food was amazing! Overall this is the best vacation I have ever had!!! Definitely recommend to go ASAP!!

TripAdvisor users rated this property 5 out of 5

Family vacation

271sydv on Sep 17, 2021

My experience at the Now Sapphire Resort was amazing! All the staff was amazing ESPECIALLY the entertainment team. We especially got very close with two entertainment employees named Karly and Naomi. But everyone made us feel very comfortable and like family. Best vacation I’ve ever been on. I definitely recommend this resort.

TripAdvisor users rated this property 5 out of 5

Absolutely magical!

melissalP39HC (Emmitsburg, Maryland) on Sep 17, 2021

The staff at now sapphire Riviera Cancun treated us with the upmost hospitality and respect that my husband and I have ever seen. Very professional but also knowing how to casually keep it fun! We will definitely be back we are fans for life! It was our first trip to Mexico and we were very impressed we most certainly will make Mexico our yearly trip destination!!

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