Paradisus Playa del Carmen reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

12813 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Amazing service and food

X5510BQangelicar (Guadalajara, Mexico) on Oct 17, 2021

The food was amazing, the staff super kind! Always there asking if we needed anything else. The place has an amazing view . They take care of every single detail including our next visit and the restaurants for dinner

TripAdvisor users rated this property 5 out of 5

Best beachside service

carlosbE7122NQ (Kirkland, Washington) on Oct 17, 2021

Elvis Canul took excellent care of my friends and I and always went above and beyond for each of us. It's always pleasing to see someone take such pride in doing a good job and that's as good a description as any of our friend, Elvis

TripAdvisor users rated this property 4 out of 5

Awesome Vaca At Paradisus ??????

wandar961 (New Jersey) on Oct 16, 2021

Elvis The Server at the beach was #1! He made sure we were so taken care of bartender too! Always remembered what everyone drank..The hotel overall was super clean, our room was beautiful..the view ..night entertainment and everyone that I came across always Acknowledged you..Also can’t forget the spa ..Elvira and also the gentleman that gave me my massage.,The experience was Top A?? I felt like a new women ..and finally I have to mention Daniel our butler ..always making sure we had everything we wanted ..Will definitely be back!!

TripAdvisor users rated this property 5 out of 5


Safari39885652407 (Castro Valley, California) on Oct 16, 2021

The service, food, amenities and facilities were five star luxury! Yoga with Liz every morning was incredible. I did the splits for the first time EVER during my first session with her, and I’ve been practicing for decades. Thank you Liz! Our personal concierge Norma and her team provided us with unparalleled service. Only note is if your are going to book through The Luxury Hotel & Resort Collection (benefit of the United Club Credit Card) make sure to call their toll free number so the upgrade, free massages and perks are set up ahead of time. Other than that I, I would highly recommend this place to everyone including for a wedding or special event. The attention to detail makes this resort exceptional!

TripAdvisor users rated this property 5 out of 5

Trip to the Paradisus Reserve Family Side

ThunderBear2020 on Oct 15, 2021

The service here has been amazing this week. We opted for the family reserve 2 bedroom suite on the 3rd floor and it was perfect for us. The staff is so hard working, always hustling to keep the resort clean and moving well. Every morning at 6:30 (I’m an early riser) the team was out straightening out the pool area and getting things ready for the day. Our Concierge Tiara was awesome. She did so many special things for my wife who was celebrating her 50th birthday. She went above and beyond this week, even with some of our crazy requests. At the reserve beach section, Manuel and Ricardo were awesome. Our drinks were never empty and they were constantly on the move. These guys and the rest of the beach. We spent most of our pool time at the reserve pool and i can tell you that the staff there is great as well. From the pool bartender To the waitstaff, we never wanted for anything. Please don’t be cheap, the Staff here deserve every tip they get. I wish we had this type of attentiveness to detail in the US. I can’t say enough about the friendliness and attentiveness about all of the staff at this resort. The only thing i would pass on, is the premium tequila tasting. For the money spent, i had a guy read from a book, point at pictures and give me 4 shots. I’ve done these before in Cabo San Lucas and i learned so much from people who were clearly passionate about it. That is honestly the only negative thing i can say. My wife did the spa and loved it so that made my life easier.

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