All inclusive

Platinum Yucatan Princess All Suites & Spa Resort

Riviera Maya 5.0

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Overview

The Yucatan Princess is an adults only resort, taken to its finest expression, with an unbeatable location in front of the crystal clear Caribbean waters, in the heart of the Riviera Maya. The sophistication surrounds you on a resort with suites tastefully decorated with vibrant contemporary design. A perfect getaway.

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

Deluxe Junior Suite
  • 1 king bed, and 1 sofa bed, or 2 double beds
  • Garden view
Deluxe Junior Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Deluxe Junior Suite with Hot Tub
  • 1 king bed, and 1 sofa bed, or 2 double beds
  • Garden view
Deluxe Junior Suite with Hot Tub
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Deluxe Junior Suite Swim Out
  • 1 king bed, and 1 sofa bed
Deluxe Junior Suite Swim Out
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Platinum Deluxe
  • 1 king bed, and 1 sofa bed, or 2 double beds
  • Garden view or Pool view
Platinum Deluxe
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
Additional details
  • In room Premium Bar
  • Private check-in with cold towel and welcome drink
  • Discount on Spa Princess for individual services
  • One special dinner
  • 1 water circuit at the spa (per adult, per week)
  • 1 Princess beach bag

Platinum Deluxe with Hot Tub
  • 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
Platinum Deluxe with Hot Tub
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
Additional details
  • In room Premium Bar
  • Private check-in with cold towel and welcome drink
  • Discount on Spa Princess for individual services
  • One special dinner
  • 1 water circuit at the spa (per adult, per week)
  • 1 Princess beach bag

Platinum Deluxe Swim Out
  • 1 king bed, and 1 sofa bed
  • Pool view
Platinum Deluxe Swim Out
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
Additional details
  • In room Premium Bar
  • Private check-in with cold towel and welcome drink
  • Discount on Spa Princess for individual services
  • One special dinner
  • 1 water circuit at the spa (per adult, per week)
  • 1 Princess beach bag

Amenities

  • Grand Riviera Princess All Suites and Spa Resort
  • Adults only
Type Amenities
Bar Plaza Bar
Bar Lobby Bar
Bar de Espera Bar
Platinum Pool Bar Bar, Pool bar
Bar Pool Bar
Bar Sky Bar
La Salsa Nightclub Dance floor
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room
Type of restaurant Type of cuisine Open for Additional Information
Restaurant Yucatan Buffet Buffet International All day dining Dress code
La Bruschetta À la carte Italian Dinner Dress code, Reservations required
Rodeo Grill À la carte Grill/steak house Dinner Dress code
Aroma À la carte Gourmet, International Dinner Dress code
Tao À la carte Asian Dinner Dress code
Skylights ($) À la carte Mediterranean Dinner ($), Dress code, Not included with all-inclusive plan, Reservations required
  • Floors: 2
  • Suites: 472
  • Built in: 2014
  • Fitness centre: on site
  • Spa: on site ($)
Prolongacion 5ta. Avenida
Mza 20 Lt 006
Playa del Carmen, Mexico
+52-984-877-3500
50 km from CUN
  • Beach access
  • Public beach
  • 24 hour all-inclusive: Included
    • Unlimited international and domestic drinks
  • All-inclusive: Included
    • Dinner can be à la carte (reservations not required, dress code in effect)
    • Unlimited international and domestic drinks

Pools

  • Outdoor pools: 11

Water sports

  • Motorized watersports: on site ($)
  • Non-motorized watersports: on site

Other sports

  • Tennis courts: on site

Other activities

  • Daily activities: on site
  • Nightly entertainment: on site
  • 1 multiuse court (basketball, football, etc.)
  • Baseball batting cages
  • Open trail for walking/running
  • Business centre available ($)
  • Giftshop available ($)
  • Laundry facilities available ($)
  • Laundry services available ($)
  • Medical services onsite available ($)
  • Meeting facilities available ($)
  • Multilingual staff
  • Wedding facilities available ($)

Location

Address
Prolongacion 5ta. Avenida, Mza 20 Lt 006, Playa del Carmen, Mexico
50 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 2 out of 5

Second and last visit here!

Wendyj0916 on Sep 24, 2021

I was super excited to come back to this resort for the second time with our friends. My first time was in September of 2016 with my husband. Our first time at this resort was a wonderful experience! But this time around it was by far the worst experience I have had in a resort. The front desk personnel will make you feel as if they are doing you a favor by "upgrading your room" for free. Don't be fooled because they do it to everyone so you're not special. We went with two other couples who arrived at different dates and they too got "room upgrades". When we arrived at our "upgraded room" the room was musty and moldy and I didn't have a view of anything. I went to the front desk and asked if I can get a different room. They said it would be an additional fee. I was open to paying until I found out my friends got the upgrade with a view for free. I tried to explain it to them and their manager but they said they couldn't do it because they didn't have any rooms available. When I asked her then why were you all ready to upgrade my room when I said I was ok with paying extra. They couldn't answer. The rooms were humid and musty. The sheets and bed smelled musty and moldy even after they changed the sheets. There was mold all over the bathroom shower heads and corners. Electrical outlets didn't work and the water from the shower would leak out to the room floor. The tv remote didn't work and our clothes iron didn't work. When we advised the front desk of the defects, they replaced the remote and iron and they attempted to fix the shower leak with caulking but that didn't work. The food at the buffet was not good. The restaurants were ok. We had dinner at Tao one night. The hibachi grill cook was entertaining but the sushi they served was disgusting. The sushi rice old, hard and stale. The wine bottles I ended up purchasing was way over priced ($45 to $55 usd) for cheap wine. During the day we would all hangout by the main pool with the swim up bar. Behind the bar area there is a tour guy who worked for (LIVE IT water activities) sitting underneath a hut. BEWARE this guy (Fernando) he will scam you! We all wanted to do a sunset sail trip to Isla Mujeres. He quoted us $79 usd per person and $25 usd for docking at transportation fee. Well after we agreed and gave him our cards after we signed the receipt he ended up charging us $97 usd per person and ended up raising the transportation and docking fee to $33 usd. Our receipt didn't state the $97 usd per person, it stated $79 usd per person. We asked why he charged our cards more than the $79 usd and he said it was a 5% credit card service fee. We did the math and it didn't add up to be the 5% fee; we were charged more than the 5%. Everyone in our group was upset because he charged our credit cards amounts we didn't approve. This left a bad taste in our mouths and didn't want to go through the tour. We asked for our money back but Fernando said he couldn't give us a refund. The spa was decent. We all got a Yucatan massage and it was decent. This was probably the only thing I enjoyed at this resort besides being with our friends. I will never return to this resort. It was very disappointing. They didn't even reach the mediocre level and the front desk personnel are not accommodating. I was truly embarrassed to have brought my friends here after I talked this place up.

TripAdvisor users rated this property 5 out of 5

Adolfo Robles - Front Desk Supervisor is the Best!

hifu o (Peru) on Sep 23, 2021

I arrived to the Front Desk of the Hotel with several requests for Adolfo, he received me with a bog smilw, a glass of champagne and with a super patience upgraded my room so i could be close to the beach as requested (no cost at all), explained me how i will not get lost (as it happened me at AI where there are more than 1,000 rooms! and offered me a promotion at the spa for half the price! Also walked with me to the concierge to get some change and set up my apppointment to get my PCR test to get back home! Adolfo thank you for showing that you care for your customers and going the extra mile! you really rock! Congratulations to the Hotel for having persons that have empathy for your customers!!

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