Serenity at Coconut Bay reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 5.0
  • Service 5.0
  • Value 5.0

606 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Honeymoon at Serenity

Jennabarrett97 on Oct 16, 2021

If I could give Serenity 100 stars I would! My husband and I traveled for our honeymoon for 7 nights. From the second we got to the resort we were blown away. The staff are some of the kindest people ever, we were so sad to leave them at the end of the week! They are so accommodating, and you can tell that they have fun at work! The food was amazing, room service was fabulous as well. The resort was so beautiful, the pictures don’t even do it justice! We actually cancelled one of our excursions just to have another day at the pool because it was so much fun! There is entertainment every night with dinner. I would come back 10 more times if I could!!

TripAdvisor users rated this property 5 out of 5

A welcome relief in these trying times!

tjones8024 (Randallstown, Maryland) on Oct 12, 2021

I have not one bad thing to say about my experience at Serenity. From the time we got there to the time we left we were welcome with open arms. The service was impeccable! Special shouts out to Quade for the great butler service. Miss Esther for the hospitality, Miss Shirley for the cleaning services, Miss Rosy for the turndown service ( still have no idea how they know we are not in the room lol). I like the fact that the whole staff is welcoming and willing to have a conversation with you to make sure you are ok! The place was very clean! The food was wonderful! The nightly entertainment was fun!. We didnt experience the greatest of weather but who cares! Keep up the good work team. I thank you

TripAdvisor users rated this property 5 out of 5

Romantic, luxurious retreat!

khannan2021 (Westfield, Massachusetts) on Oct 04, 2021

We had a wonderful week at Serenity. Every wish catered to, every need met. Pictures do not due justice to the beauty of this property and the attention to detail every member of the staff provided. Fresh flowers in the room harvested from the grounds were a lovely treat, and housekeeping notes made their care feel very personal (thank you Patrice, Rosey and Garvey!) Our butler, Quade, made everything smooth and when he was not available, Ray and Neil were there to help. I have food allergies and Chef Leo and Sadie and the rest of food and beverage staff always provided options I could eat. Thank you to Kymberly and Tyler, to Esther and the rest of the crew. Serenity Seaside on Wednesday night was one of the most beautiful, romantic settings I have ever been in. Namaste to Vernon, yogi extraordinaire, I already miss greeting the mornings with you. Traveling during this pandemic is a little unnerving, but the resort made every effort to keep things clean and respect all the protocols required by the government and common sense. All the accolades and plaques on the wall in the 'butler house' are well deserved. Thank you for everything.

TripAdvisor users rated this property 5 out of 5

Amazing luxurious romantic getaway!

FamilyMWB on Oct 02, 2021

What a wonderful week we had at Serenity at Coconut Bay! We enjoyed five-star dining at the Great House restaurant and the service from everyone at the resort was fantastic. All of the staff were incredibly helpful and friendly, and the resort was immaculate and beautiful. Having the private suite with the plunge pool and area to relax was so nice. The main pool area at Serenity is so much fun, with cozy cabanas, and we met so many great people that were staying here as well. The romance package made it extra special! Don’t miss getting a day at the beach cabana or a trip to the mud baths. Special thanks to our butler Nerissa, our pool bartenders Delon and Kimberly, and our restaurant servers Esther, Ginel and Tyler and Tracy who always made our room look perfect - you all made our experience great! Finally, it is only five minutes from the airport which is so convenient after a long day of travel.

TripAdvisor users rated this property 5 out of 5

Amazing Honeymoon Experience

tacciaioli on Oct 01, 2021

We recently got back from our honeymoon in St Lucia and Serenity was the perfect spot to pick! From the moment we arrived, we had service directly from the airport and we’re whisked away to Serenity. Our private butler Fern was amazing at helping us schedule excursions and experience the island. All of our arranged drivers were super friendly and safe, ask for Danny Boy. Food and drinks were fantastic, especially The Great House, and the amenities were amazing. Definitely recommend the Island Tour, Beach Cabana, and ATV excursions! COVID precautions were very well done and I didn’t feel any sort of worry regarding it during my stay. Would definitely recommend and love to go back! Shoutout to the coconut man always getting us fresh coconuts for drinks!

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