Highly recommend this hotel to any travellers staying in Victoria British Columbia Canada. We stayed one night and wished we had booked longer. Shout out to “Jay” who was wonderful. We travelled with my sister and brother-in-law who booked an upgraded room. Jay made sure my wife got to share in the same experience and upgraded us for free. Also thank you to the young lady at the front counter who arranged reservations at a great restaurant that was hard to personally book. Thank you Both . Great customer service and experience
Jim and Kelley
Sep 10, 2021
Very pleased with our stay here while in Victoria while on vacation. Room was wonderful, great location to walk where we needed to get to for the sites we wanted to see. Very convenient.
Were met at check-in by Jay at the front desk -- so friendly and helpful with questions/suggestions. A great asset to the Doubletree team. And, of course, our favourite -- the cookies! Highly recommended hotel.
Wonderful hotel in a great location
(Vancouver Island, Canada)
Sep 08, 2021
We knew the hotel was undergoing renovations but it is in such a fabulous location we went for it anyways. This hotel did not disappoint! But first the less attractive things about the hotel: parking is tricky but we did not have a lot of ins and outs so it was workable; and there was very loud construction work for about 5-10 minutes when we first checked in but didn't really hear much after that. Now the awesome things about this hotel! Our room was new and beautiful with a fantastic view of the Parliament buildings and the Empress. The part that our family loved the best was that we were able to walk around the Inner Harbour. There was so much to see. There are so many great restaurants and shops within walking distance. Plan ahead though as many restaurants have limited hours due to staff shortages. We had a bit of a hard time finding take out food one night so plan ahead. We ended up going to Browns right across from the hotel and had a great take out dinner there.
Nice views and stuff
Sep 08, 2021
Nice views of harbours and streets also room and beds is comfortable! Our family all happy to stay in double tree Hilton this time.also we arrived earlier and stuff try to make room to let us check in as soon as possible.
Sep 04, 2021
We have stayed here numerous times over the past few years both for work and leisure. It has become our go-to Victoria hotel and has also come to feel like a home away from home. Many of the staff have stayed over the past years, which helps create a welcoming environment.
The entire staff is always very kind and responsive - front desk, valet, housekeeping and restaurant staff.
(Special thanks to Xavier at the front desk who is always extremely courteous and helpful - as well as to the breakfast servers who are always wonderful).
The suites are very spacious and clean (separate bedroom can be really convenient), and the balconies have great views. Breakfast is currently a-la-carte with good selections (anything you want is included as a Gold/Diamond member). Room service is also available (or take-out) and it was ready quickly after ordering.
The location is really convenient - the hotel is a block from the Harbour and walking distance to pretty much everything Victoria has to offer.
Parking fees at the hotel can add up, so it's worth getting a package rate with parking if one is available. The valet service is great as well.
There is currently some construction and renovation happening, but it didn't inconvenience us at all. Looking forward to seeing some of the new improvements and additions to the hotel.
Covid protocols and sanitizing are thorough and consistent. I always like using like being able to check in virtually through the Hilton app, and being able to connect with the front desk through the app messaging system.
We will definitely return soon!