Fairmont Empress reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

4941 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Jonathan Livingston Seagull

SusieCalgary on Oct 19, 2021

My Mini Vacation at Victoria always helps with fantastic Fall Weather, a Beautiful location, and waking up well rested because the Bed was also ?? Superb. The Fairmont Empress is within a short walking distance to may Attractions of Victoria. Don't forget to charge that phone or take your camera when you leave your room. My Charming Room overlooked the Harbour, hence my meeting of Jonathan Livingston. Service at the hotel was impeccable. As I require certain Dietary needs, Terry in Maintainence provided a Microwave. A hugh Thank you, Terry. Such a relaxing Vacation. Just exactly what I anticipated and recieved. Susie

TripAdvisor users rated this property 4 out of 5

Well located

vincentsK5837WO on Oct 18, 2021

Service is somewhat not up to my standards with luxury hotels. The check in was possibly the worst one I ever had at a hotel. I booked the stay under my name, but because of I was golfing on the day of arrival, I told my girlfriend to check in for us first. She had all the booking information and my credit card that I used to book the stay, she still got denied from the front desk. The staff actually told her to just wait for me to come at the lobby despite the fact that she knew I was at least 3 hours away. Very bad experience, I had to make multiple calls during my game to finally have my girlfriend to check in for us,

TripAdvisor users rated this property 5 out of 5

Gold Floor exceeds expectations

hooliosmith (Vancouver, Canada) on Oct 18, 2021

As always, the Gold Floor is worth it! Was upgraded to a larger room and enjoyed the lounge. Doug and his team are gracious and generous... feels like home only I don't have to make my own bed. Warmly, Julia

TripAdvisor users rated this property 4 out of 5

Good Stay

Stay606932 on Oct 18, 2021

It was short and sweet. We did experience a bit of disappointment in the restaurant. We all ordered deserts, which really weren't that great. My daughter couldn't even eat hers, and she mentioned it to the waiter. She was expecting it to be taken off the bill, but it wasn't. That is our only comment. I love Winston. Nice that you have 4 pawed greeters. I also hate that I cannot book my room with the hotel itself. I despise waiting on hold and then getting someone who has no clue where the hotel is that I'm booking. Hire Canadians please. We pay enough for you to pay them a decent wage.

TripAdvisor users rated this property 4 out of 5

Historic gem in Victoria.

Jody H on Oct 18, 2021

Like other western Fairmont hotels, the Empress is filled with history and the setting is beautiful. The staff are top notch and made our stay enjoyable. However, since the Fairmont chain has been taken over, a decline in services offered is disappointing. I feel that I was nickelled and dimed for something that is a basic service in most hotels. The loyalty card internet was dismal and I ended up having to purchase business internet to complete a few work tasks that couldn’t be completed with out it. It is worth a short stay for the experience and for the people, but do question the cost. A bucket list fulfilled.

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