Upgrade offer refund request
If your offer to upgrade was accepted but not honored due to a flight interruption, complete this form to request a refund. This is the only reason that a refund request will be considered.
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Call wait times are high
Self-serve options are available on our Guest Updates page. Please only call if you’re travelling within the next 72 hours.
If your offer to upgrade was accepted but not honored due to a flight interruption, complete this form to request a refund. This is the only reason that a refund request will be considered.
*Required fields