Seating accommodations

Standard seats are available to all guests in the Economy cabin. 

You can select a seat during booking, or anytime after, in Manage trips. 

If you don’t choose a seat, we’ll assign one before departure based on availability. If you’ve added an accessibility request to your booking, we’ll consider those needs when assigning your seat. 

If you need visual, hearing, or mobility support, add an accessibility request to your booking in Manage Trips, or contact us at least 48 hours before departure. 

Some seats offer more space and easier access for transferring. Depending on the aircraft and availability, the options below will support a more comfortable transfer. 

Seat locations vary by aircraft and are subject to availability.

If a standard seat doesn’t meet your needs due to a medical disability, you may be eligible for a seating accommodation to support safe travel. This may include a seat with specific features or a specific location onboard.

Seating accommodations are based on:

• The cabin and fare you purchased
• The nature of your medical needs
• Seat availability on your flight

Some requests may not qualify for a seating accommodation, including:

• Requests for extra legroom based only on height
• Seating for a travel companion who is not travelling as your required personal attendant
• Requests outside the cabin or fare purchased

All seating accommodations are based on availability.

To help us support your travel needs, have your healthcare provider complete and submit the Air Travel Requirements Assessment form.

All personal health information is handled and protected in accordance with the WestJet Privacy policy. To support future service requests, we keep an electronic copy of the personal health information you share with us. We retain this information only as long as reasonably required for the purpose it was collected, and for at least three years.

An extra or adjacent seat accommodation is available when a disability requires it. This includes travelling with a required personal attendant or needing additional space due to a disabling medical condition or obesity. 

To request this accommodation, submit medical documentation using the Air Travel Requirements Assessment Form. 

If supporting documentation is provided as a letter, it must: 

• Be on official letterhead 
• Be signed and dated 
• Include all required medical details. 

For guidance on what information to include, review Travelling with Health Concerns with your healthcare provider.