Beach Palace

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 7690 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great time!!

    Reviewed by Icnassc() on Jul 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a great time, the staff, the view, the food, everything was excellent! Mayra and Alejandra were specially friendly. Their magic tricks were awesome. All night shows were good. The food was delicious.

    Summer Holiday

    Reviewed by KatyAberdeen(Aberdeen) on Jul 15, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We visited Beach Palace for two weeks in July. When we arrived we were met with a lovely carnation, a cool face towel and a cold drink. Check in was quick and easy. We did however pay an extra $450 on arrival to upgrade to an ocean view. Well worth it as the view was amazing. An added bonus is having the room key in a chip in your wristband. Very handy indeed. Our room was fantastic. Lovely comfortable bed, a jacuzzi, plenty of storage space, a fantastic balcony and lovely spa products including an aromatherapy diffuser which made the room smell amazing. There was also a mini bar including spirits which are all included in the room rate. The room was kept spotlessly clean. Cleaned daily and always plenty of clean fluffy towels. The mini bar however was only filled 4 times during our stay. We had to request almost on a daily basis for it to be filled so we could have juice and water to drink. Not ideal. We used the app to order room service which was great. Although be aware that the photos are not always accurate as to what the food actually looks like! We also used the app to order goose down pillows and they were delivered promptly. We tried the Italian restaurant once and did not return as the food was below average in our opinion. The steak restaurant on the terrace was fantastic the first time we visited but the second time not so good quality. The buffet had plenty of choice but it was basically the same every day. You soon get fed up of it. 90% of the dishes were cold so we ended up eating out at the end of our holiday as we couldn’t face any more cold meals. We leaned through speaking to various palace members who have been coming to palace resorts for years that they also disliked the food here and found it unacceptable. However the service from the staff at all restaurants was fabulous. The pool area is kept spotlessly clean and the staff are constantly clearing up and keeping it tidy. We used the swim up bar every day. Great barmen including Miguel, Luis and Mauricio. They were all great and work so hard. They even brought us drinks while we were in the hot tub without us even asking! The snacks that were served here were probably the best in the whole complex. Burgers etc but they were always freshly cooked and delicious. Not much goes on here in the evenings. I was disappointed that there is nowhere to sit our at night and have a few drinks. There is the sports bar on the mezzanine level but it was always more or less empty in the evenings. We didn’t really mind as the heat made us tired so our air conditioned room was a godsend and we could have a few drinks and a jacuzzi in our room. We visited Bubba Gump restaurant which is a 5 minute walk from the hotel. Lovely setting and great food. We also booked vip seats for coco bongos which was out of this world. We had seats and a table and unlimited drinks. The waiter just brought a bottle of premium vodka and topped us up with ice and mixers throughout the night. The shows were absolutely fantastic. We booked this through Beach Palace but to be honest I think you would get it for half the price if you go outside coco bongos through the day. There are always people selling tickets for the nightly shows. The gift shop located inside Beach Palace is not nice to visit. The staff there are rude and pushy and don’t make shopping there a nice experience. Overall we had a fabulous holiday. We booked though Tui but their service was poor. The rep didn’t even turn up for our welcome meeting and we didn’t see anyone for the whole two weeks. The resort credits are really not worth it. Using these I was getting a reduced price to have my nails done of $150!!!!!!! I declined of course. Ridiculously expensive. Three times the price that I would be back home and that is meant to be reduced because of the credits!! The massages are around $200 so we didn’t have one at the hotel because of the price. We actually had a massage on the beach for $30. Brilliant! The only real criticism is the food. It really lets this hotel down so for that reason I’m not sure that we would return. The staff however do treat you like royalty so all the tips we left were well deserved.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-3

    Family Vacation at Beach Palace

    Reviewed by xa4xa4() on Jul 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I recently went to Beach Palace with my daughter and 2 teenage grandsons. When we arrived we were greeted with small cold towels, a long stemmed flower and a cold glass of juice. The staff was friendly, efficient and helpful. Ricardo made sure our bags were safely delivered to our room. We had an ocean front room which was very clean and comfortable with a patio overlooking the pool area and beach. The staff had learned that one of my grandsons had a recent birthday and we were greeted with a small birthday cake and a poster wishing him a happy birthday. My daughter and I enjoyed the spa services. Mariam, Elizabeth, Lizbeth and Louisa pampered us with manicures and pedicures, facials and massages. These all made us feel very relaxed and comfortable and truly added to our vacation. The food was excellent and many mornings Gabriella was at the grill making us hot pancakes or omlets to order. They had fresh fruits and delicious salads along with many of the normal breakfast items such as bacon and eggs. There was a wide variety to choose from. Most of the time we went to the buffet so the kids and adults could all get what they wanted. This may sound silly, but they had the best hamburgers and hot dogs. They boys also discovered Nutella crepes and had several each day. We all liked to hang out at the pool and the staff really made it fun with daily games, yoga, volleyball and songs and dancing. The staff was very attentive and would frequently check with us to see if we wanted anything to eat or drink. I can very honestly say I would highly recommend the Beach Palace and I hope to go back in the future. I cannot say enough about how wonderful the staff was. We felt more like we were with friends and they did everything they possibly could to make sure we enjoyed our visit.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Beach Palace Chefs Dinner Remarkable

    Reviewed by Grizzy(Cincinnati, Ohio) on Jul 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just got back from a wonderful week at Beach Palace! Had to share about the Chefs Dinner. We used resort credits and absolutely loved it! Executive Chef Emilio Benavides and his stellar team served up culinary masterpieces in high style. Artistic, creative and inventive, course after course delighted us! Tasty Wine pairings with each delicious plate. So exciting to hear Chef talk about each dish and a Large screen with excellent camerawork made it easy to see every bite come to life! Tasting was believing! This truly exceeded every expectation and I Highly recommend!!!

    Unwelcoming lobby Employee

    Reviewed by Miratto123() on Jul 13, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Because of one unprofessional employee my experience with the beach resort is not good , We had wonderful stay at the moon palace resort at the ambassador suite amazing service & wonderful staff , came to the beach resort as recommended by the staff of moon place , spent a good day with a 4.5 service and when I checked with the lobby where can we take shower to change the attitude and the answer was very unwelcoming and unprofessional , he said usually our guests request it when they come and did not even offer a time or look for the availability and when I asked for options he was still unwilling to help or offer any suggestions them he gave us a 40 mins wait and asked us to come back to pick up the keys . I understand the rules and I was not told that we needed to ask for a changing room earlier but the way and the attitude was for someone with zero experience in hospitality and customer service and based on my experience today I don’t recommend.

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