Beach Palace

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 8290 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Best staff we have ever had on a vacation.

    Reviewed by 150curtm() on Feb 24, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our room was very comfortable and kept clean The beach was excellent Pool area was fun and vibrant. The entertainment staff were very fun and personable (Sexy Santiago & Sara) Wish I knew the name of the singers for the Valentines Romantic Dinner. (They were a couple and were very very good) The best part of the trip was the treatment by the dining and drink staff The very 1st night we connected with Ernesto (he is the best) Tracked us down later that same night all the up at the sky bar, to make sure we had reservations (with him) for the Valentines Dinner. Took care of us whenever he could all week, and even set up a special going away supper (with staff he selected) in a special room just for our group of 8. He came up with the menu and even made a Safe travels home sign! Just to name a few of the other staff that made our stay very special Oscar (ask him to make you an Irish Coffee after your meal) Eduardo Francisco (best poolside server & introduced me to Icebergs.....yum) Manual (pool bartender) Miguel (sky bar) Leonardo (great chef) Alfredo (another great pool server) and I can forget to mention Gabriella.......the best breakfast chef ever! Will make you the best custom omelette in Mexico, and will remember your name and where you're from all week! Will for sure be back to Beach Palace in the future!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Beach Palace Sky Bar and Bocelli Restaurant

    Reviewed by Hojo777(De Pere, Wisconsin) on Jan 26, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We always make an evening trip from Moon Palace to Beach Palace. Sunset drinks at the Sky Bar are spectacular! The Sky Bar is the only one in the entire Zone Hotelera that overlooks both the beach and the city side. Gorgeous gulf and beach views to the left, incredible sunset over the lagoon and old Cancun on the right! Afterwards, we drop done to Bocelli restaurant for fantastic Italian meals. Our group of ten was privileged to a family style meal of their best servings of the day and even our high expectations were blown away. Flaming Fettuccine Sambuca prepared at table side was the highlight of the meal, We completely turned our wine orders over to the Sommelier, Miguel, and were poured some of the finest wines I've ever had. Perfectly paired with our meal! And don't miss Mayan Coffee for your dessert course. It's very, very good and the show is amazing. I must thank the exceptional service we received from Head Waiter, Carlos, Head Chef Isaac, and , once again, Sommelier, Miguel. We will always make a spot on our vacation agenda for an evening like this. íMuchos gracias, Beach Palace!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Beach Palace Family

    Reviewed by 542kearyt() on Jan 23, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel has the best location and beach in Cancun. Walking the beach is easy and peaceful. Simply beautiful. They have rooftop pools and bars that have a fabulous view of the ocean, lagoon and city, my favorite spot to relax on double day loungers. The hotel is clean and comfortable, the balcony is nice size and has a double lounger to enjoy the ocean sounds and fantastic views. The food is good and the service is excellent. The staff has become family and always take great care of me and my girls. I know I will forget some but here are the people that make my holidays fantastic. Luis, Enrique bellman, Juan Carlos front desk, Oscar,Yenni, Marlene vacation club, Diego, Ernesto, Gabrielle, Marco Buffett, Vladimir-Italian, Everyone at the steakhouse including Manuel, Ramon, Carlos and the best hostesses Daniela and Daniela. Bartenders- Bernardo, Zacarias, Carlos, Roman, Luis, Miguel, Fidel, Damasio,Alejandro, Pasquale Beach waiters- Rudy, Filiberto, Daniel and Felix at the beach concierge Entertainment- Luis, Danielle, Paul and Doris

    Dining staff is exceptional!

    Reviewed by LW C(Atlantic City, New Jersey) on Jan 22, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Pros: Medium size beach front hotel with a festive, family friendly atmosphere. For quiet time retreat to the rooftop pool with stunning views of the ocean and lagoon. Room 710 had a larger than expected balcony to take in the breathtaking ocean views and the king size bed was super comfy. For dining we enjoyed the pool/beach side service, room service and all the full-service restaurants. The gym is small, but clean and has the basic items you need for a good workout. The gym assistant/trainer was friendly & helpful. We were there for the New Year’s Celebration and the poolside shows & fireworks were spectacular! Cons: Room 710 had strong winds from the balcony that caused an extreme force that would slam doors shut, also making them difficult to open. If you have small children, this could be an issue. The power was out in our room the majority of our stay- super frustrating especially at night! Dining: We didn't care much for the buffet, but a buffet is not typically our thing. Would have preferred lesser options of more quality, freshness & proper temperature. Also, for New Year’s Eve we were told we didn't need dinner reservations, then on New Year’s Eve we couldn't enjoy a full-service dinner because we did in fact need reservations. We had to eat at the buffet & we were completely disappointed. Airport Transfer: We were told to be at the airport 2 hours before our flight and that we didn't have to reserve our transfer because the shuttle runs all day. We were ready to depart and were told we missed our transfer at 5:20am for a 10am flight, which makes absolutely no sense?! We had to pay for a taxi. Which is frustrating since airport transfers were supposed to be included with our stay. There's a lack of communication among the staff, so we received incorrect information multiple times. Hopefully Palace Resorts accepts feedback and makes improvements. Even with these hiccups, the location, beautiful beach & dining staff may sway us to return.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-4

    Visit Beach Palace Today!

    Reviewed by CarmenS3317(Tisdale, Canada) on Jan 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We are a family of 4 and visited Beach Palace for the first time this past January. We fell in love! First off, Palace has done a tremendous job with the new Purely Palace sanitization program. The masks worn by workers, the sanitization stations at buffets/restaurants, outside all Elevators, etc., the extra cleaning of the rooms, luggage, pool chairs, etc. made us feel safe, welcome and completely at ease. Our vacation 100 percent still felt like a relaxing vacation! Well done Palace!!! From the moment we arrived we were welcomed and treated like family. Jesus at the front desk and Alejandro with guest services created the perfect start to our trip. Mario was the first waiter we had the pleasure of being around and he was efficient, kind and fantastic! Alfredo made our experience at the pool and in the sports bar perfect and Ramon at the Steak House was friendly and truly made us to feel like family. We were sad when the week was up, but less sad when Ricardo found the cell phone we accidentally left in our room and literally ran it to us before we left the property! We will absolutely visit Beach Palace again!!! Also, for anyone wondering....our kids were 12 and 14 at this visit and they too had a great time. The pool is heated and large with lots of activities going on. The beach is the best in Cancun and as a family we loved the night shows. 100 percent a classy property that was super clean and easy to get around. I loved the spa and was very impressed with each service I had. Veronica, Elizabeth and Louisa are Rock stars in the spa! I highly recommend. Thank you Beach Palace!