Dreams Sands Cancun Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 7556 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Super vacation trip!

    Reviewed by AMM1206(Bucharest, Romania) on Sep 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The vacation at Dreams Sands was a wonderful time, I made a lot of frie ds, Eduardo who is preparing the delicious tacos at breakfast, Alberto from the Concierge team with his warm and helpful approach towards the guest, Juan, with the morning yoga classes, explaining the positions clearly, making yoga such a relaxing moment. Also , the kind entertainment team, Carlos, Tania, Jose and Mika, connecting with the people and creating a friendly and comfortable place for everybody to connect through participating to the activities; were the coolest voley ball in the sea and Zumba in the pool experiences ever. Oh, and also the salsa lesson by the pool that when you start dancing, you wish it would not end! Last, but not least, I need to mention the amazing work of German from the SPA, who is so dedicated and knowledgeble, being able to recognize immediately the issues of the body and applying the therapy on those areas, putting you through a complete circle of massages, detoxification, tonification and hidratation, and you can see the results of those treatments right away. The resort is a great place, it feels like you are living a movie while you are there, and if they would offer me a job, I would even be interested to work in there.

    Relaxing getaway; ARMANDO IN PREFERRED CLUB!!!

    Reviewed by deerocknit() on Sep 17, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    First and foremost, I need to take a second to thank ARMANDO in the Preferred Club for the most amazing vacation. Armando went above and beyond to make sure our visit was all we could wish for. Resort: The resort is small, but it seems to suit the number of guests. The entertainment was always good and the performers seemed to enjoy what they do. Make sure you check multiple sources for times of shows and restaurant times. Signs on TVs were never accurate, the book in the room was outdated and didn't list all restaurants (or had some that were no longer there) and open / close times were different on all. It was annoying hearing different things between written documentation and staff alike. The lobby opens out to the beach which while small, was amazing. Soft sand, clear water. I did fall on some rocks in the preferred club beach area and cut my foot open. People put towels on the chairs first thing in the morning at both beach and pool and never seem to be in the chairs - it was hard to find a spot each day and not once did we find chairs available at the main pool. DJ at pool never played a full song and constantly changed the music - both type and volume. At times it was very loud and others you couldn't even tell the music was. 2 sets of elevators in the lobby and 2 on the side of the property. Often waited for elevators to make it up and down. BEWARE of time share presentation for $150 "free cash". 90 minutes of someone selling you a years worth of trips. We declined and we are glad we did. PREFERRED CLUB is worth it for the bar area on Floor 8 alone. ARMANDO in the Preferred Club spent the time to call restaurants, arrange special desserts for us and always knew what we were drinking. We spent hours in the bar area here and really enjoyed our time with Armando. Little snacks like small sandwiches, handheld desserts, and sometimes warm food were available in the bar area. Rooms: We had the Honeymoon Suite - Room 118 and 125. 118 had moisture which made the bed wet for our first 2 nights. There was a large gap in the door which exited to the balcony with cabana and hot tub. It was nice, but no privacy whatsoever and the staff never changed the sheets on the outdoor cabana. We didn't use the hot tub, so I cannot judge on that. We were moved to 125 at our request (and with no problems at all) and the room was better. 118 has rain shower head; 125 did not, but had much more water pressure. Rooms are small, but I didn't spend a lot of time in the room so it didn't matter. Mini bar was not stocked and turn down service was only done once. Pools: The "calm pool" is a deeper pool (5-6 feet) and in the corner of the resort. There is no sun here and very few places to sit. The main pool always had space (in the pool) and seemed to be the place for families. This made the swim bar nearly impossible to use as kids were often sitting at the seats. We went in once for 15 minutes and never again. Hot tub was generally full at all times during the trip - both with kids and adults - fits about 6 people comfortably. Food: The food was subpar in my opinion. Most dishes rarely lived up to our expectations. The french menu (only offered once a week and not advertised anywhere) at Waves and Sands was pretty darn good - I will say that. Reservations are not needed and with the exception of lunch, it did not seem to be an issue with wait times. Lunch however, if you aren't eating at the buffet, you will probably have to wait - especially if it's raining. I will say that IRAIS and RAUL both were absolutely amazing and made sure our dining experiences were good. While the food was not the best, the staff was by far - amazing. Also shout out to the 2 women in the buffet that make eggs in the morning - nothing beats fresh cooked eggs. Sadly (however), our over easy eggs each morning was the best food we had the entire time we were there. Would we go back? We definitely would love to see Armando again, but we would hope to see improvements in food.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-5

    Value

    Value-3

    Wonderful holiday

    Reviewed by Traveler73309() on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The room was clean, spacious and more than adequate to meet our needs. The room maid, Joany, was wonderful and made sure we always had clean towels, new toiletries and daily filled our free minibar. The waiters and receptionists in all of the restaurants were excellent, especially Kelilly, our hostess and Eduardo Riso, the manager in the Waves Restaurant. Our waiter in the World Cafe, Irving, was exceptional and attended to our every need. The activities run by the animation team, Carlos, Luis, Jose, Tanya and Michel were great fun and very inclusive by making every person feel special. The beach and the swimming pools were kept spotless and the waiter staff on the beach were great. We had a wonderful holiday and could not fault this hotel. We would highly recommend this hotel.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Overall,Great Vacay!!

    Reviewed by trouvaillebytiffany() on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had a wonderful time at this resort. Pro’s -Impeccable customer service. Staff is readily available to assist with any questions, concerns or needs. Especially our Bellhop and concierge Gibran y Abraham! -Drinks are great if you are specific -Plenty of activities and entertainment -Beautiful Spa! We had absolutely wonderful massages. -Perfect location for the beach and downtown -Nice size Room and Bathroom -Nice variety of dining choices -Beautiful view of the Beach! Cons -The food was a little bland, especially at Cerviche. Luckily you can add hot sauce, salt & pepper! Our best meal was from the Italian restaurant -We had to keep asking for towels/washcloths, never had enough considering constant showering to get sand off -The salespeople for the vacation tour were very aggressive.

    Amazing beach

    Reviewed by Greta B() on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had a wonderful time at Dreams Sands. We have been to many resorts in Cancun, and this had the most beautiful beach of all, second only to Isla de Mujeres beach. Crystal clear turquoise water, white sand, and calm waters. The hotel is dated, and the rooms are basic, but very adequate. We spent all of our time on the amazing beach anyway. Sandy, the server at the beach was amazing, as was Marcos at the Olio restaurant. Food was good, and ALL staff were extremely helpful and friendly. Our room was cleaned multiple times a day. We will be back soon.