Dreams Vista Cancun Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 485 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing TIme!

    Reviewed by judylR4287FM() on May 04, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had such an amazing trip with 2 other couples!!! The resort was beautiful! A bit windy! The staff especially Fernanda-Roof Top Bar she was so awesome and friendly and then Carlos Molina and Adrian were so great-remembering are names and always asking how we were doing! Such an awesome time!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-4

    Service

    Service-5

    Beautiful!!!

    Reviewed by Jderke(Madison, Wisconsin) on May 02, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Just got back from 6 nights at Dreams Vista as a family of 6. We were not in the preferred club and had a family suite. The room was perfect as it was basically two connecting rooms. Having two bathrooms was great. We were on the fourth floor. The view was amazing! I’m sure it gets better with higher floors. The food was better than expected. We never had to wait for a table. We had dinner at the Italian, Mexican, and Asian restaurants, room service, roof top adults only restaurant and the hibachi grill. We had no complaints with any of the meals. The best part for the not adventurous eating kids was there is a kids menu at each restaurant. Also the Asian restaurant was much better than the hibachi. If you are a fish fan, the catch of the day at any of the restaurants never disappointed. Also the mashed potatoes were probably the best I’ve ever had. The carpaccio at the roof top was awesome. The wait staff works their tails off and service was great. My only complaint is I wish there was a buffet for dinner. They talk about a dress code for dinner and I didn’t see it enforced. I’m not sure if that will change as occupancy goes up. The beach was a little disappointing. It’s not large and I would recommend bringing water shoes. The pool was great but I wish there was a little shade or umbrellas could be used every day at the big pool. The days where it was too windy, we went to the activity pool in the morning and the big pool after lunch. The beach service and pool was spectacular. Adel, Erika, and the other pool/beach servers were great. We never went thirsty. The entertainment staff did involve both kids and adults. Lastly, the checkin process was a little disappointing as they didn’t have both rooms ready. After they sent us to lunch, they had one room ready which we were able to use to change and then was able to get our second room around 5:30pm. We did have to call for service twice. Once because a kid knocked a bottle off the counter and the other time because there was an error on the safe. Each time, they were there within minutes. Would I go back to this resort? Based on the food, service, and room yes!

    Cancun with friends

    Reviewed by Krscjs(Colorado) on May 02, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We spent 7 days with friends at Dreams Vista and loved it. Everything from the roof top pool and bar area to the Preferred Lounge to the huge pool was amazing. Only negative was the beach area. Every restaurant was very good. Great food and service. The hibachi was the best we've had. The employees were soooooo friendly. Special call out to Alberto at the Sugar Reef Bar. After the 1st introduction, he remembered our names and favorite drinks. Such a polite young man. Erika, his side kick, was so friendly. Omar at the Sports bar was great. So funny. We went down for a last night cap and left 2 hours later. Carlos in the preferred lounge made us really good margaritas. The entertainment crew was energetic and fun. The surf pool was a blast. We have been to 12 or so AM Resorts, and rank Vista near the top.

    Has Potential

    Reviewed by Trish D() on May 02, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Let me start by saying we travel with a group of friends to an all inclusive just about every year for the last 10 years. This resort is beautiful! The views are spectacular! The entertainment staff was phenomenal, Erik, Henry, Jessica, Berenice, Juan Pablo and Dania were more than happy to keep us entertained with games and activities. The evening shows were the best we've ever seen! Jose, Alejandro and all the breakfast servers were great! Francisco Velezquez at the pool and beach bar was also very attentive! Now, for what needs improvement. Pretty sure the drinks were watered down, or they just weren't putting much in them. The food selection was limited, most likely because of covid. The menu at the rooftop restaurant is very limited. Hardly any seafood! The buffet was not open in the evening, which we did not know before we got there. However, I am gluten-free, and I will say this, they made every effort to accommodate me. The Italian restaurant was by far the best one at this resort! Oscar and All the servers there were great! The upgrade to the preferred club wasn't really worth it, because Even though you were supposed to have access to the rooftop pool till 6:00 p.m., there were a few nights we got kicked out at 5:00 for a private party! The beach is very small, which I could live with, however, when you tried to get in the water it was very rocky and full of shells! Bring water shoes! Lastly, the music that is piped through the entire resort needs work! It's very indescript, techno, instrumental music. This may seem trivial, but when you're trying to have a good time you like to hear good music! One of our friends had brought a small speaker and they wouldn't even let us play it. Hoping as they learn and grow, these things will get better. ???????????

    Unforgetable Experience

    Reviewed by annadelcastillo(World) on Apr 30, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Two weeks ago, I went with my family to Dreams Vista in Cancun, Mexico, and I had one of the best experiences in staying in a hotel. The resort is lovely and beautiful, the food is fantastic, the service is excellent, the rooms are gorgeous and have the best view, and the hotel follows all the health protocols, so we felt very safe and had a great and fun time. The thing that was the best about being in the hotel was being on the resort's rooftop that has the best view in Cancun, and also the service is excellent, the people are very friendly and attentive. They have the best attitude, and they are always available to help you. The best vacation experience!!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5