Estudio Playa Mujeres

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 186 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Honeymoon

    Reviewed by I3156XTwendyg() on Oct 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our stay was 6 nights. Beautiful, spacious rooms. Customer service is the best we've ever seen. We are at nearly all the restaurants between Estudios and Altelier. We have to tell EVERYONE about the Bekini Azul restaurant that has only been open for 4 days. It's considered a "grill" type restaurant, but by far the best the two resorts could offer. The staff remembered our names, what type of drinks we liked. They made our last night so special. They went above and beyond to make our evening romantic. They even made special dinner for us. Martin was the best waiter out of our entire 6 days here. We are sad to be leaving but looking forward to planning our next trip here.

    Fabulous Vaction!

    Reviewed by joysO621MN() on Oct 08, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at Estudio Playa Mujeres in late September, 2020. We have a fabulous, relaxing time. Cleaning protocals were outstanding. The food was delicious. The drinks were just right. The staff was AMAZING. Jesus, Alfonso, and Jorge took great care of us in the buffet. Carlos and Oscar were wonderful bar servers by the pool. We highly recommend this resort.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Best Inclusive Resort Ever!

    Reviewed by jerlynj1999(Atlanta, United States) on Oct 07, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I stayed at Estudio family resort and was thoroughly impressed by the friendliness and professionalism of the staff. I felt safe (COVID-19) because everyone wore a mask and my temperature was taken at the front desk. Everyone made me feel welcome and special. The rooms were cool, stylish, contemporary and clean. I wanted to stay indoors and order from the 24 hour room service. The pool and ocean view was spectacular. The food at every restaurant and cafe was amazing. I was blown away by the variety of entrees and beverages to choose from. The pool and beach staff anticipated our every move. We had plenty of towels for our beach chairs. I was in heaven. I plan to return again and stay on the adult side of the resort.

    Beautiful - can’t wait to come back

    Reviewed by pjndoug(Ardmore, Oklahoma) on Oct 02, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Estudio is a fantastic place for families, but equally as fantastic for couples. From the children’s buffet and table area in La Consentida to the quiet poolside bar, service is top notch. We loved our waiter, Jorge, at La Consentida. He greeted us every morning with a smile and our favorite morning beverages - even arranging a special breakfast from Chef Jessica to ensure we were happy. The food in every restaurant is superb, and the beach area is lovely. Definitely recommend!!!!!!!

    The worst service we have ever received.

    Reviewed by grygoriyy(Napili-Honokowai, Hawaii) on Aug 31, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    When we were booking the hotel it was told that we are getting ocean view room. Just to be clear non of the rooms facing the ocean at Estudio resort. After arrival we got upgraded to first floor swimout pool room only because our friends found dead mouse in their room. The first floor room was very beautiful and well furnished. Thats probably 1 out 2 things that we liked at the resort. Even though the max capacity was 50% they still made us wait until 3pm to check in the room.( we arrived 1pm) And all the rooms around our room were empty. We paid around $3100 for 2 for 8 nights and they served cheap liquor all around resort. The buffet was very basic. Poor selection of cheeses, fruits and deserts. They litteraly served bread and butter with sugar on top as for desert. There are only 2 restaurants. Italian and Japanese. The menu haven't changed once since we've been there, same desserts and pasta for 8 straight days. When you are going to Mexico you want to dine outside with a nice breeze and or at least sit outside and enjoy drinks with music. THERE WAS NON OF IT. The biggest disappointment is that management didn't try to make it right. No music by the pool. No entertainment. One time we came by the pool where was bar and it was closed. We had to ask multiple times managers and supervisors to open it. We reserved a full day trip to Xcaret and were supposed to be picked up at 7 am. We came to the coffee shop at 6:55 am and there was one of the workers and supervisor Jesus. We asked them if they could make us coffees but Jesus told us that they open at 7am. We told him that we leaving at 7am and we would really appreciate if they could make us coffee (we tip very well) and he still refused and waited until 7am exactly to start making us coffee. We have arrived at 11:10 pm same day from the trip. We were very hungry and when we call a room service they said that room service hours are 7am - 11pm and cannot help us with anything. What kind of room service ends at 11pm. Mind you on their website it states room service is 24 hours. We do understand it pandemic. However multiple friends were in Mexico at the same time and paid way less than us and had amazing time with amazing service. We had Birthday of one of our friends and decided to go to Italian restaurant. We were party of 11 people. Everything went almost good. At the end of the dinner we left $120 tip for the servers and chef (chef made special dinner for us that was not on the menu. Waiter Darvin who served us, took the money and didn't share with anyone. After that he came with the chef so we could tip chef. This is a big tip for an all inclusive resort. Room Service- only service 4 glasses of Champaign per call (wait time 30-50 min) One day they brought 2 bottles because we gave them $40. And next day they said that bottle of Champaign now cost $30. How are you just coming up with different prices and policies day to day. This is ABSOLUTELY ridiculous. The pools are not being cleaned. When you dive with googles you can find a lot of weird stuff on the bottom of the pool. The only place we ENJOYED was seafood cafe by the pool. Great service and delicious food. plesant staff. The food was delicious and service was great. BIG THANK YOU to RAUL (bartender by the pool bar) he is very hard working person. This is the worst experience in the resort ever.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-2

    Service

    Service-2