Estudio Playa Mujeres

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 365 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great visit to the Estudio/Atelier Playa Mujeres hotels

    Reviewed by j0e_75(Arlington, Virginia) on May 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our main goal for this recent trip to Cancun was to celebrate my husband’s 60th birthday and do so in a place that we both liked and felt safe enough to go during the pandemic—my whole family were vaccinated at least a few weeks before. We got a great deal for a week at Estudio and the short flight was icing on the cake. But even better was our amazing experience in this new part of Cancun and especially meeting and interacting with the staff as they accommodated us to the point of pampering! Estudio has one of the most beautiful and lush green tropical surroundings, wonderful and courteous staff, modern flairs in the overall structural designs and of the rooms, and a wide selection of fabulous foods and beverages. It also has a nice arrangement with Atelier (adults only) so that adult guests at Estudio are welcomed to explore and dine at Atelier, often not the case in other combined resorts. Services from the moment we arrived to when we left were above and beyond our expectations! The security checks as we were entering and leaving were quite impressive and greatly appreciated! For example, we felt safe taking a taxi as the driver’s name and license plate number were registered by not only the concierge but also by the security guard at the gate of the resorts upon entering and exiting. For those who enjoy playing tennis like my husband and me, the Rafael Nadal Tennis Academy is a mere 5k or a quick taxi ride. It was very reassuring to see that all employees wore their masks and took so many safety measures. Hand sanitizer and disinfectant door mat stations were everywhere and quite often after hours, the cleaning crews were spotted wiping down everything. I did not mind the short walk to and from the beach or to others places around the resorts as I took in the lush green vegetation that surrounds this area like no others. As an avid gardener, I can imagine and appreciate how much work is required in order to maintain and care for such a nice and wide selection of plants and trees in this tropical paradise. My husband and son were thrilled especially with the iguanas. As for the food, we could not be more pleased with the wide and delicious selections for breakfast, lunch, and the five-star dining that we were treated to every night but especially for my husband’s 60th birthday celebration! Since we enjoy eating seafood, it was a seafood heaven at every restaurant. We had a nice variety of very fresh grilled fishes (groupers, tuna, salmons as well as yummy fresh catches of the day), shrimps and octopuses but the menu offered salads, grilled vegetables and soups as side dishes as well as many meat choices, ranging from steaks, pork and chicken to burgers and hotdogs. Every dish was tastefully and artfully prepared. The servers were so well versed in all the ingredients that were used in each dish and did such a great job with their presentations that every meal was an educational and delightful experience. We appreciated the ability to dine at any restaurant on the Atelier’s side and we did go to a few, but we very much enjoyed the time and attention that the hostesses and servers at the Estudio restaurants afforded us! There were plenty and quite a variety of activities for adults and children at Estudio. We loved the energy and enthusiasm that Katinka brought to every water exercise class at noon and the art and craft activities in the early afternoon. We had lots of fun meeting new people as we played beach volleyball. The exercise facility is top notched with the wide selection of exercise equipment. My husband was quite happy to see a heavy bag and made use of it as a part of his work out. Aldo was friendly and always around to help me with any of the equipment. We appreciated having the lifeguards at poolside and on the beach as we enjoyed the refreshingly cool water. Loved the novel idea of the swings in the shallow water area at the beach; they made such fun photo props! My husband and I left Estudio a week later feeling rested and satisfied! We appreciated the complimentary Covid-19 tests! I would like to end this review with my heartfelt thanks to everyone involved and acknowledge the super stars that we encountered and had the pleasure of getting to know at: La Consentida (breakfast): Capita’n Jesus Hurtado, Danajy & Amairani (hostesses), Alexis, Mauricio, Marco, Miguel, Domingo and Placido Kopai (Japanese restaurant): Rafael, Luis, Natalio Alba (juice bar next to gym): Juan Carlos El Suspiro (seafood restaurant): Marcos, Gustavo (Atelier side), Jorge & Rafael @special birthday celebration, Daniel (manager), Ivette (gracious hostess), Mauricio (amazing chef) And last but not least, thank you, Byron, for greeting us upon our arrival with your beautiful smile and all your help during our stay! I would return and highly recommend Estudio!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Enjoyed our birthday getaway until ...

    Reviewed by Lizza99() on May 09, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Everything except check in and check out was absolutely amazing !!! During our stay the resort was almost empty...less than 40 % occupancy, which we really enjoyed quiet and relaxing atmosphere, no need to wake up early to grab a shaded seat by the pool or cabana on the beach... despite the resort being almost empty- we arrived on Thursday morning we were not allowed to check in earlier than 3 pm or offered a hospitality room for the mean time... changing in the restroom with 2 small kids and carrying bunch of extra stuff with us until the check in was very uncomfortable.... this is something the managers can improve on in the future... the food everywhere was incredible!! So was the attention of the staff members!! We specifically remembered how attentive were Domingo, Miguel and Mauricio from the breakfast buffet!!! They remembered our names from the first day and our kids names and what they liked and always made us feel very special !! The shows were amazing- we got the see the fire show and the magic show during our stay! Both kids and us enjoyed them very much !! On our last day, Sunday May 9th, I called early in the morning to ask for a later check out at 1 pm instead of 12 since our shuttle pick up was set for 2:30 pm.. to which I was repeatedly denied... with so many empty rooms and hotel at the minimal occupancy, I was told that our room is the only room available and it’s already been assigned to the next guest and the we need to check out no later than 12.. We have travelled a lot, before and after COVID and never been denied a 1 hour later check out.... this seems ridiculous since lots of rooms are empty and hotel is at the lowest capacity.... I wish the management was aware of these issues to make sure some polices for early check in and later check out were implemented to accommodate guests and make their entire stay relaxing and pleasant because this resort is otherwise wonderful!! This is a 4 diamond resort and we expect 4 diamond service all the way around not here and there. The culture of ultimate customer service and client experience must be implemented in all realms of the hotel. This is the very first ever hotel that denied us a late check out which unfortunately left a bad impression in the end.

    Amazing experience!

    Reviewed by karma1848(karma1848) on May 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was my first time at an all-inclusive resort, and my husband's second. We went with our 10-month old son and had a blast. My husband was impressed with the liquor selection and the hefty pours. We were both surprised by the excellent quality of all the restaurants and the service. Jesus at the pool was fantastic--food and drinks came quickly and we were never left wanting. Domingo and the gentleman running the cafe (sorry, I can't remember his name!) stood out as especially helpful, although everyone was exceptionally friendly, especially when our 10-month old was throwing a fit. The woman at the concierge was so so helpful and called to have a rental car delivered to the hotel for us to drive to Tulum. My prenatal massage by Ariana was the best massage I've ever had; so good I booked a second before I left. My husband loved the golf course and was easily persuaded to get a massage of his own. He also said it was the best massage he's ever had. All employees wore masks and practiced covid precautions. It was embarrassing seeing American tourists flaunting the mask requirements, especially in another country. Covid testing was easy and on-site. We got results emailed to us within 30 minutes. We ordered room service twice and both times is was delivered within the 45 minute estimate. I do wish the room service menu had more options. The room was immaculate and the bed was the most comfortable hotel bed I've slept in. Our room was by the pool and the announcements/music were a bit loud in the room; I suggest bringing a sound machine if you have younger kids that need afternoon naps. The only issue we had was that the hotel ran out of baby cribs/pack-and-plays when we arrived. We got to the hotel around 11pm with an overtired baby and was assured by the front desk that one was being delivered to our room. I also called the hotel a week before to confirm that one would be available. When we got to our room, nearly an hour had passed and still no crib. I called the front desk and was told that they were out. At this point the baby had probably woken up all nearby rooms with his screaming. They did deliver a duvet and some blankets and suggested the pull-out couch bed for the baby. The baby would immediately crawl off and fall though, so he slept on couch cushions on the floor. This was not ideal, as he kept rolling onto the tile floor. They did have one available the following afternoon and it came with a very high-quality 3inch mattress perfectly fitted inside--much better than any hotel pack and play we've ever seen. This was pretty disappointing for a 5 star resort when traveling with an infant, but my gripes pretty quickly disappeared once one became available we were able to enjoy the resort with a rested baby. Overall, it seemed like a safe place to stay during a pandemic and we feel so lucky to have been able to enjoy a week there.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Phenomenal Stay and Experience!! ??????????

    Reviewed by WolrdTraveler83() on May 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    From the time we arrived we were already loving this place. We found a Modern, spacious, luxurious resort. The service has been impecable. Everyone going above and beyond to tend to our needs. After the second day you realize people greet you by name because they remember your name from before, your wife’s and your kids’ names.... now that’s impressive. That was our experience at the breakfast restaurant with our servers Domingo and Mauricio. Every morning greeting us with a genuine smile by name. These guys have been a pleasure to meet and be served by. For sure they have created a lasting impression of what Estudio represents as a company and a culture of giving noting but EXCELLENCE. The rooms are super spacious and feel like a modern city studio suite, even the lighting around the room is an experience. Pools are found across the resort and it never felt like cluttered. Cabanas are free for all and don’t have to wake up early to get one as there are many across to find at all times of the day. Food and drinks at restaurants are top notch. The beach is beautiful and clean and very private exclusive feel. If you want to relax and get away to a classy chic resort then check this place out. We will be back soon!!

    Wonderful stay with the family

    Reviewed by W5690KPcraigs(Austin, Texas) on May 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First time to this Part of Mexico and we were very impressed. The view of the Island is amazing. I’m usually not a fan of all inclusive hotel’s food but this place is different. Food is really good and no worries about making reservations (minus the Mexican place). They have name brand liquor and the staff is friendly. For the overall experience, price, view, food, kid daycare, and clean beaches, you can’t beat this place. Covid testing onsite is easy. The hotel is very clean. Even better, Healthy vacations approved! We are planning to come back in September when our 3 year old turns 4 so she can stay at the kids camp so we could enjoy the Atelier side that doesn’t allow kids. Book this place and enjoy! You won’t be sorry.