Panama Jack Resorts Cancun

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 11116 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Cancun in September 2020

    Reviewed by ricovu(Chicago, Illinois) on Sep 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Hotel in great condition just main pool could be bigger and better. Buffet food limited (assume due to Covid) but restaurants Viaggio & Casa De Rosa excellent! Management make sure to keep winning team together, which are: Esmeralda, Luis & Chef Gabriel at Viaggio and waiter Benjamin at Casa De Rosa amazing!!! The only thing fail during stay is security did not do anything to bring down some milenials screaming and party so loud at ocean front suites after 11 pm. Bed pillows could be better. Beside that hotel is great and very safe during Covid19.

    Individual ratings:

    Location

    Location-5

    Service

    Service-4

    Amazing property find!!!

    Reviewed by lmR5446AR() on Sep 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I stayed in Panama Jack Resorts for my birthday for a little over a week and we absolutely loved our stay. Everyone at the hotel was welcoming, friendly, and attentive. The food was great, especially street tacos and tamales. Our favorite restaurant was Viaggio as food and service was exceptional. Manager David and Lily made sure everything was smooth and perfect at my birthday celebration as Raul and Fily were extra attentive while chef Gabriel prepared delicious dinner. We loved it so much that we were coming back to this restaurant almost every night as we couldn’t get enough of their minestrone and mushroom soup among their other dishes. Overall, we were thrilled with our hotel choice as it was maintained well and clean, and had no musky smell whatsoever as other hotels do, even the ones considered to be luxurious. Beach service was frequent and fast which is a great bonus. Most of our time we spent on the beach and swimming in the ocean and the ocean water was like a dream, fluffy sand and very warm, clear water. We would definitely recommend this hotel and can’t wait to come back to it ourselves!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Viaggio Restaurant

    Reviewed by hanners8() on Sep 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I traveled to Panama Jack Resorts Cancún for our honeymoon. While there, we went to dinner at the Viaggio Restaurant. The Manager David was so kind and greeted us when we walked in. While walking to the table, he asked if we were there for any special reason, which I said our honeymoon. We then were seated in Beto’s section on the patio. It was beautiful. Beto was very attentive and helpful. The Chef Gabriel was fantastic. Highly recommend the bruschetta! After dinner, we ordered dessert to which they made it very special.

    anniversary

    Reviewed by X3121XNfranciscog() on Sep 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Exelent customer service restaurant vaggio superv attention captain David waiter beto and chef Gabriel other selenevery friendly and esmeralda everyone else Was very heipful and family like treatmentwe have been coming here for years and never have ha a bad experience highly recomend Beach is very nice and clean rooms are niecely kept pool neatly cleanend

    Great service!

    Reviewed by Familiagarciavargas() on Sep 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Offered great customer service! Clean and very attentive staff. Facilities were excellent! Had a great time, loved the view from my room to the pool and beach front. Enjoyed the live music show at the bar.