Hyatt Ziva Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 9473 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Best place ever!

    Reviewed by Snitty1() on May 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This one’s for Rubelsi! Great place for the whole family, you won’t regret it. Stayed a whole week with the family and never got bored, great amenities, rooms, and best of all service. Everyone was the kindest and it felt very genuine like they really care, not like other places. I would highly recommend this place, it is beautiful and gives you the feeling of pure relaxation. Shoutout Rubelsi!(our server on the beach) He was a great guy and my family loved talking to him, he’s a great guy and give him my highest praise! Like I said, you WILL NOT regret it!! Thank you Hyatt Ziva for the great family memories and experience!!

    Gorgeous property w/ great service and beautiful location, food could be improved

    Reviewed by Chad2014(Gainesville, Florida) on May 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a great stay here. The property is gorgeous. Whoever did the renovation/expansion knocked it out of the park. The entire property feels modern and luxurious. Everyone you interact w/ is kind and helpful. The location/beach/views are jaw draw-dropingly beautiful. I was slightly disappointed by the food however. We did encounter great food occasionally during our stay but most of it was average and sometimes had the distinct feel that is was unlimited for a reason. Nice gym. We did a private dinner out on the pier one night, very romantic and fair price, I would recommend. Alejandro, our driver was friendly and took good care of us. Definitely fly straight into Cancun, very convenient.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Amazing hotel!

    Reviewed by AnaSpoz(Toronto, Canada) on May 02, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at Hyatt Ziva with my husband and 2 kids in February 2020. Being on self isolation I finally have a chance to write a review. Simply - it was amazing. There is the best beach in while Mexico! I absolutely loved the service. Jose Ceballos Lorenzo's from Italian restaurant made us feel like we are the most important guests in the whole resort! He knew our names, he knew what we like to order and my kids meal was served a minute we walked into the doors. Haha. Pretty impressive! Big "Thank you" to the hotel management and service desk who made a run to the pharmacy in the middle of the night when my child has a fever. I am generally a very picky person...but Ever since we came back I keep thinking about how badly I want to go back! This is definitely a must visit hotel! Amazing experience and definitely strongly recommended! (Ok ok, everyone has its flaws... The hotel is lacking kids program. I was expecting to have 15 minutes entertainment for kids before the night show and something for kids during the day near the pool ( like they do at Riu hitels, but they didn't have it. What is surprising, because there are so many families with kids staying in the hotel. but, I still think this hotel is amazing! And my kids liked it as well)

    Beautiful hotel

    Reviewed by Makayla11(Houston, Texas) on Apr 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    After visiting the riches of Mexico, we came to rest in this beautiful resort, beautiful and large room, the staff was really present and they took very good care of us, many activities on site, the spa is magnificent and the body treatments are exceptional on the back massage and facial treatments, very good atmosphere at the bar, the beach is magnificent with a water color worthy of a postcard,

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Incredible Family Vacation!

    Reviewed by Lea_N_818(Washington DC, District of Columbia) on Apr 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our third time at Hyatt Ziva Cancun and it was absolutely incredible yet again! This time, we brought 8 family members with us to celebrate my dad’s birthday and everyone loved their stay and could not stop raving about the level of service and the quality of the food and drinks. My family said the buffet was the best they’ve ever had; the options were endless and the food was superb. Our concierge, Emi, helped us plan a surprise on my father’s birthday – not only did she help us coordinate all of the details of the surprise, she organized a decorated table/area at Tradewinds and went down to find my father on the beach and bring him to the restaurant for the surprise! She was so helpful and enthusiastic in helping us and we were so grateful! We had excellent service during the trip even though we were in a large group – never had to wait even though we had 10 of us. Julio at Lorenzo’s was amazing; he got all of our drink and food orders right and went above and beyond to bring us after dinner drinks (we now love the crème tequila!) and desserts for our dad’s birthday. We were so impressed with his level of service, my family loved him! We also made friends with Eleazar who took SUCH good care of us at Salsis; he was so personable and fun. No ask was too much for him and he treated our dad extra special for his birthday. All four of the rooms that my family stayed in were impeccably clean; the ocean front views were stunning from the rooms on the back side of the pyramid building. It’s so quiet and serene on this side of the resort. Definitely recommend getting an ocean front view room or a swim up suite. We loved dancing and drinking at the rooftop bar and watching the live entertainment at night. We had the easiest time booking and getting family portraits done through the on-site photo shop, and we loved how they turned out! So special! The spa is definitely worth a visit; even just to do the hydrotherapy circuit which is really inexpensive if you book for a few people at the same time (and we had complimentary face masks too!). We spent several hours just doing hydrotherapy and enjoying the pools in the spa! We will definitely be returning! This is our favorite all-inclusive in Mexico!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5