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Now Emerald Cancun

4.0 star rating

Quality accommodation with a variety of facilities and services.

  • Beach escape
  • All-inclusive

Please note

New to WestJet Vacations – Now Emerald recently opened in June 2019.  Please be aware that ongoing work and finishing touches may be visible throughout the property.  Some services and amenities may be affected, however all efforts will be made to minimize any impact to guests

Hotel reviews summary
		
						TripAdvisor users rated this property 
						4.0
						 out of 5

TripAdvisor rating from 204 reviews

Overview

Situated in the heart of Cancun’s Hotel Zone between the Caribbean Sea and the Nichupte Lagoon, Now Emerald Cancun will offer a unique Unlimited-Luxury® experience that the whole family will love. This hotel is set on a beautiful white sand beach with crystal blue water and will feature rooms and suites with garden, lagoon and ocean views. Now Emerald combines the beauty of lush nature with modern world-class facilities. 

Added value

Guests 18 years and older are offered complimentary greens fees at the Playa Mujeres Golf Course. Guests can enjoy one complimentary round per person, per day when staying through October 31, 2019. There is an additional charge for Premium Tee times and golf carts are mandatory and are not included. Other terms and conditions may apply, please contact the hotel Concierge for more details.

Inclusions

  • Daily activities
  • Round-trip airport transfers
  • Unlimited-Luxury®
  • Theme parties and entertainment
  • Nightly entertainment
  • See included meal plans
  • All taxes

Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.

Other fees

  • $1.25 USD (plus tax) per room/per night
  • Paid directly to the hotel
  • Government of Quintana Roo environmental tax

Fees subject to change without notice at the discretion of the hotel, some restrictions may apply.

Rooms

All rooms include:

  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Turndown service
  • TV

Select a room type:

Deluxe Garden View includes:

Room includes:

  • 1 king bed, or 2 double beds
  • Garden view
  • 415 square feet
  • Minimum 1 adult, maximum 3 adults
  • Maximum 2 children
  • No more than 4 guests in the room
  • Climate control
  • Coffee maker
  • Smoke-free
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King bed

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Deluxe Room - bathroom

Deluxe Laguna View includes:

Room includes:

  • 1 king bed, or 2 double beds
  • Lagoon View
  • 415 square feet
  • Minimum 1 adult, maximum 3 adults
  • Maximum 2 children
  • No more than 4 guests in the room
  • Climate control
  • Coffee maker
  • Smoke-free
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Deluxe Room - King bed

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Deluxe Room - bathroom

Deluxe Laguna View with Balcony includes:

Room includes:

  • 1 king bed
  • Lagoon View
  • 415 square feet
  • Minimum 1 adult, maximum 2 adults
  • Maximum 1 child
  • No more than 2 guests in the room
  • Balcony
  • Climate control
  • Coffee maker
  • Smoke-free
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King Bed

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Deluxe Room - bathroom

Deluxe Partial Ocean View includes:

Room includes:

  • 1 king bed, or 2 double beds
  • Partial ocean view
  • 415 square feet
  • Minimum 1 adult, maximum 3 adults
  • Maximum 2 children
  • No more than 4 guests in the room
  • Climate control
  • Coffee maker
  • Smoke-free
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King Bed

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Deluxe Room - bathroom

Deluxe Ocean Front includes:

Room includes:

  • 1 king bed, or 2 double beds
  • Oceanfront
  • 415 square feet
  • Minimum 1 adult, maximum 3 adults
  • Maximum 2 children
  • No more than 4 guests in the room
  • Climate control
  • Coffee maker
  • Smoke-free
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King Bed

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Deluxe Room - bathroom

Deluxe Ocean Front with Balcony includes:

Room includes:

  • 1 king bed, or 2 double beds
  • Oceanfront
  • 415 square feet
  • Minimum 1 adult, maximum 3 adults
  • Maximum 2 children
  • No more than 4 guests in the room
  • Balcony
  • Climate control
  • Coffee maker
  • Smoke-free
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King Bed

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Deluxe Ocean Front with Balcony

Preferred Club Deluxe Ocean Front includes:

Room includes:

  • 1 king bed, or 2 double beds
  • Oceanfront
  • 415 square feet
  • Minimum 1 adult, maximum 3 adults
  • Maximum 2 children
  • No more than 4 guests in the room
  • Bathroom with shower only
  • Bathroom with tub and shower
  • Climate control
  • Coffee maker
  • Concierge service
  • Pillow menu
  • Seating area
  • Smoke-free
  • Upgraded amenities
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King Bed

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Preferred Club

Additional details:

Preferred Club Amenities:

  • Personalized check-in and check-out with concierge service
  • Preferred status and amenities
  • Access to private Preferred Club Lounge
  • Informational in-room tablets
  • Bathrobes and slippers
  • Upgraded bath amenities
  • Pillow menu
  • Complimentary computer access in Club Lounge
  • Upgraded mini-bar and room service menu
  • Daily continental breakfast service in the Preferred Club Lounge
  • Afternoon hot and cold hors d'oeuvres; exquisite desserts and fine liquors in the lounge

Preferred Club Junior Suite includes:

Room includes:

  • 2 double beds
  • Oceanfront
  • 638 square feet
  • Minimum 1 adult, maximum 3 adults
  • Maximum 2 children
  • No more than 4 guests in the room
  • Climate control
  • Coffee maker
  • Pillow menu
  • Smoke-free
  • Upgraded amenities
  • Terrace with private pool
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King Bed

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Preferred Club

Additional details:

Preferred Club Amenities:

  • Personalized check-in and check-out with concierge service
  • Preferred status and amenities
  • Access to private Preferred Club Lounge
  • Informational in-room tablets
  • Bathrobes and slippers
  • Upgraded bath amenities
  • Pillow menu
  • Complimentary computer access in Club Lounge
  • Upgraded mini-bar and room service menu
  • Daily continental breakfast service in the Preferred Club Lounge
  • Afternoon hot and cold hors d'oeuvres; exquisite desserts and fine liquors in the lounge

Preferred Club Honeymoon includes:

Room includes:

  • 1 king bed
  • Oceanfront
  • 638 square feet
  • Minimum 1 adult, maximum 2 adults
  • Maximum 1 child
  • No more than 2 guests in the room
  • Balcony
  • Climate control
  • Concierge service
  • Jetted tub
  • Pillow menu
  • Smoke-free
  • Upgraded amenities
  • Terrace with whirlpool
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Preferred Club Honeymoon Balcony

Additional details:

Preferred Club Amenities:

  • Personalized check-in and check-out with concierge service
  • Preferred status and amenities
  • Access to private Preferred Club Lounge
  • Informational in-room tablets
  • Bathrobes and slippers
  • Upgraded bath amenities
  • Pillow menu
  • Complimentary computer access in Club Lounge
  • Upgraded mini-bar and room service menu
  • Daily continental breakfast service in the Preferred Club Lounge
  • Afternoon hot and cold hors d'oeuvres; exquisite desserts and fine liquors in the lounge

Amenities & activities

  • This property is not well-suited for guests with mobility issues

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services ($)

Explorers Club

The Explorer’s Club for Kids, ages 3 to 12, features activities supervised by our Red Cross certified staff. The program is designed to entertain the little ones with different activities based on science, nature and exploration. At this fully supervised children's program, kids will enjoy the following:
• Arts & Crafts
• Indoor game room
• Storytelling and music
• Treasure hunts
• Sandcastle contests
• Board games and video games
• Light snacks area for kids

Open from: 9 a.m. to 10 p.m.

Age range: 3 to 12

Core Zone Teens Club

Special activities for teen’s ages 13 – 17, The Core Zone features daily activities and a vast array of sports and games for teenagers. Teens can meet each other and chill out, while enjoying a variety of board games, video games and activities:
• Social events including disco mixers
• Snack bar with non-alcoholic drinks and snacks
• Video games: Xbox 360®, Wii® and Play Station®
• Ping-pong

• Billiard
• Air Hockey
• Football table
• Adults are allowed when accompanying their children

 

Open from: 11 a.m. to 7 p.m.

Age range: 13 to 17

    The age range below will determine the quantity of children during booking.

  • Children ages: 3 to 12
Type Amenities

Scores

  • Nightclub
  • Sports bar
  • Dance floor
  • Live DJs

Moments

  • Bar
  • Lobby bar
  • Live music

Preferred Club Bar (exclusive to Preferred Club Members only)

  • Bar
  • Lounge
  • Bottle service
  • Food options available

Sushi Bar

  • Bar
  • Food options available
  • Open air

Splash

  • Bar
  • Pool bar
  • Swim-up bar

The Reef

  • Bar
  • Pool bar

The Sandbar

  • Bar
  • Beach bar

All shows, nightclubs and attractions are subject to change.

Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room
  • Throughout the property

Internet

  • Business centre
Type of restaurant Type of cuisine Open for Additional information

Barefoot Grill

  • Snack bar
  • American
  • Lunch
  • This venue may be closed or have reduced days of service during low season

Capers

  • À la carte
  • Italian
  • Mediterranean
  • Dinner
  • Dress code

Carnival International

  • Buffet
  • International
  • Breakfast
  • Dinner
  • Lunch

Cin Cin

  • À la carte
  • Mediterranean
  • Seafood
  • Dinner
  • Dress code

Coco Café

  • Café
  • Snack bar
  • Coffee and pastries
  • All day dining

Paramour

  • À la carte
  • French
  • Mediterranean
  • Dinner
  • Adults only
  • Dress code

Spice

  • À la carte
  • Asian
  • Sushi
  • Dinner
  • Dress code

Tamarindo

  • À la carte
  • Local
  • Mexican
  • Sushi
  • Dinner
  • Dress code
  • Rooms: 427
  • Renovated in: 2019
  • Pets allowed
  • Fitness centre: On site
  • Fitness classes: On site
  • Salon: On site ($)
  • Sauna steam room: On site ($)
  • Spa: On site ($)
  • Spa treatments: On site ($)
  • Water aerobics
  • Yoga

Boulevard Kukulkan Km. 19.5

Hotel Zone

Cancun, Quintana Roo, Mexico 77500

13 km from CUN

  • Beach front
  • Private beach
  • 24 hour all-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations not required, dress code in effect)
    • Unlimited domestic and premium drinks
    • Unlimited international and domestic drinks

Pools

  • Activity pools: 1
  • Adult-only pools: 1
  • Infinity pools: 1

Water sports

  • Motorized watersports: On site ($)
  • Non-motorized watersports: On site
  • Scuba diving: On site ($)
  • Snorkeling: On site
  • Watersports centre: On site ($)

Other sports

  • Aerobics: On site
  • Tour excursions: On site ($)

Other activities

  • Arts and crafts: On site
  • Beach activities: On site
  • Daily activities: On site
  • Nightly entertainment: On site
  • 24 hour front desk
  • ATM ($)
  • Baggage check
  • Business centre
  • Concierge
  • Currency exchange ($)
  • Dry cleaning ($)
  • Gift shop ($)
  • Laundry facilities ($)
  • Laundry services ($)
  • Medical services available ($)
  • Medical services onsite ($)
  • Meeting facilities ($)
  • Multilingual staff
  • Parking
  • Photo shop ($)
  • Shopping onsite ($)
  • Tour desk ($)
  • Valet parking
  • Wedding facilities ($)
  • Pets allowed ($)

AMResorts® will now be welcoming small dogs (22lbs. / 10 kg or less) at all Zoëtry® Wellness & Spa Resorts, Secrets®, Breathless®, Dreams® and Now® Resorts & Spas. Please contact WestJet Vacations for details, restrictions and additional fees 1-877-737-7001.