Sandos Cancun Lifestyle Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 6922 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    BEST FOOD/Clean/Family Friendly/Friendly Staff

    Reviewed by alvelasco05() on Feb 24, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    All the food in Sandos resort was amazing. We were there 7 days and not one day did their food disappointed us. We literally wanted and tried everything we could. Resort is clean and family friendly. Our room was seriously breath taking, every single morning our sunrise from our room window was amazing. Thank you to Samuel Hernandez with SHVIP Travel for getting me the best room view at Sandos and for all my Tours. David I can’t say nothing but great things about ur resort and know that ur staff is so kind and friendly and again the food was seriously delicious. 5 stars for your chef and kitchen staff. I defiantly had a great experience there! You and all your staff always went above and beyond for the best for us and made sure we were well taken care of. We literally felt so pampered the whole time we were there. For anyone who’s wanting to experience Cancun for the first time in an all inclusive resort, this is your resort!!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Chef’s dinner

    Reviewed by ss2008Ohio(Ohio) on Feb 23, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Amazing dinner and service. All around from Teresa in the spa, Isa in the salon, Jessica and Levora hosting, Gabriel at concierge, David the General manager and the fun entertainment crew! You meet such wonderful friends at Sandos. Ended our trip on a high note by meeting Chef Luis Castro in the afternoon and he treated in the evening to a fabulous chef’s table! Here’s the menu.... Poached pear salad, baileys mousse, cream cheese, pomegranate, roasted/candied pumpkin seed, blackberry and Parmesan and olive oil Dual cream soups, 3 cheeses Roquefort mozzarella and Parmesan, cream of tomato Black sesame salmon, roasted leek, hasselback potato with crispy Serrano ham, avocado cream and beet coulis. Topped With grilled shrimp. Gold dusted Cream and cake enveloped in chocolate with citrus mousse

    Amazing entertainment staff.

    Reviewed by szonjas2021() on Feb 23, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Oracio and Angie made my stay unforgettable. Very kind and funny staff. Amazing entertainment programmes organised by them. Spinning every morning was so much fun. Streching by the beach is also a must have. Parties are also so much fun at the night.

    Great staff, but lackluster facilities

    Reviewed by Sirsolo1() on Feb 21, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The staff is great. Resort is somewhat small with limited entertainment and dining choices. Resort needs TLC to be at the level they are claiming. We were sold the vacation package with literature that said, "• Sandos Cancun, Cancun, Mexico (adults-oriented, no kids)". Please note, they most definitely do allow kids. The rooms had some issues. Our safe didn't work but they replaced it right away. The air conditioner didn't blow cold air or dehumidify until they fixed it on day 6 of 7. The electronic door lock needed a new battery and took us 4 complaints to get that resolved. It malfunctioned at the most inconvenient of times! Also, there was the little stuff that adds up... the clothes iron should have been inspected and replaced before our arrival. The Keurig didn't work right. The minibar wasn't as cold as it should be. There were limited places to plug in phone chargers. Our toilet shrieked while it filled. Our timeshare sales girl, Priscilla, was nice, but her manager at the end was very pushy. There should be a safe word. ha! Seek&Go, which may or may not be directly affiliated with the resort, almost caused us to miss our flight back home. Our ride came 1 hour 10 minutes late, despite our multiple complaints along those 70 minutes, and them reassuring us, "15 more minutes", "10 more minutes", "3 more minutes", "2 more minutes". We would have got a taxi and sacrificed our $30 if they hadn't kept stringing us along with the notion that our ride was almost there. We probably won't be back because we know there are better places out there for the money.

    Individual ratings:

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-5

    Excellent service sets Sandos apart from other resorts

    Reviewed by Frequent_beach_goers() on Feb 21, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Highly recommended! The room was clean and comfortable, and I can't think of an amenity that was not available. But it is the service that sets Sandos apart from other resorts. They would call us by name and seek us out to make sure everything was perfect - including finding us on the beach to make sure we had dinner reservations for that evening. We will go back again and again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5