Villa Del Palmar Cancun Luxury Beach Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    What to expect (based on 5947 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Best pool side waiter made my first resort experience amazing! Thank you Marcos for loving what you do.. it showed

    Reviewed by Connector09495093852() on May 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was my first time ever at a resort and it did not disappoint!! From the moment we stepped into the lobby we were greeted with smiles (well I assume, it’s kinda hard to tell with masks on lol) and cheerful welcomes. Our concierge was great, very helpful. We spent most of our time pool side. Marcos was our waiter the first day. He was awesome! You can tell he really loves his job and not only meeting new people but also taking care of them. We sat in his section every day!!

    Best vacation ever.

    Reviewed by Mike S(Massena) on May 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    So relaxing, the staff is very accommodating and attentive (Moises and Raul poolside), Ceasar and Lorenzo at the restaurants, Lina and Ismaelis at the spa) all made our trip the most special ever. The hotels cleanliness and safety were paramount! Looking forward to celebrating Mexico Independence day with them on Sept 15th!

    Individual ratings:

    Location

    Location-4

    Service

    Service-5

    Value

    Value-4

    Fantastic experience!

    Reviewed by ukinmiami(Miami Beach, Florida) on May 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were searching for something different for the last two days of our stay. What can be better than a 5 star apartment with beach pool and sea views. It's a stunning resort. Perhaps in terms of beauty the best we have experienced in Cancun. Fantastic pool area with wide open views. The apartment itself is well equipped. We were upgraded to the larger 2 bed with the hot tub on the balcony. I have never come across an apartment so well equipped. The washer/dryer was fantastic, the fridge a necessity. I love the fact that they provide guests with many starter kits. They even fill the apartment with goodies! They are beautifully designed, And huge. Carlos the front desk supervisor was exceptional. Some things thst were less then perfect in life the grill food thst was inediable. The apartment had two a/c units one section wasn't working, the other was freezing cold. The fridge was barely working and the shower in the master unit was close to unworkable. We weren't looking to complain or spend time trying to get them fixed. They didn't spoil or change our enjoyment. Just as a resort you can see behind the stunning exterior it clearly needs some more care. Overall though a wonderful experience and if I came back to Cancun I wouldn't hesitate to stay here again.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Dinner on the Beach

    Reviewed by Davini49() on May 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had the most fabulous romantic dinner on the beach at Villa del Palmar Cancun. Thanks to our server Gabriel and Chef Benito we had the most wonderful experience. Under a teepee canopy we had a three course dinner with wine.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-5

    Alejandro Entertainment

    Reviewed by kobebrown4() on May 14, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Alejandro has been fantastic, he is willing to going out of his way to help guest get involved with activities. He is very nice and full of energy. Definitely will be coming back to Villa Del Palmar. :)