Meliá Buenavista

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 3608 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    5 stars, but....

    Reviewed by 82SteveB(Worsley, United Kingdom) on Jul 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    A superb hotel / resort. A small hotel by Cuban standards (maybe 80 rooms) which is ideal for us. Adults only. All inclusive, which is not our normal choice but it is hard to get any other option in Cuba. We stayed in a The Level Romance Junior Suite Sea View which I can recommend as being the best rooms. Very spacious rooms, with two showers (one outside) and a different towel / flower display in the room every night! The mini bar is very poorly stocked - only one beer, no spirits, no fizz, and a couple of soft drinks. What makes this resort is the superb beaches, three of them, which surround the hotel on three sides. The beaches are totally unspoiled and ecologically magnificent, with fabulous marine life. Take a walk to the left along the coast and it is also superb. Beach / pool staff are very good and brought drinks to us on the beach on a regular basis. The small pizza shack between the pool and beach is good. The staff are mostly great - you are allocated two butlers who attend to you on alternate days. Erik was very good - efficient and personable. Our other butler was frankly fairly useless. You have to book your evening meal through your butler and one butler (not Erik) messed up our booking twice. 3 restaurants, with a limited menu which hardly changed through our 11 night stay. Los Caribes and Los Nevagantes were ok, but not 5 star quality. Los Marinos, next to the beach, was pretty awful - poor service and full of flies on the food and everywhere else. The Lobby Bar was absolutely brilliant, both during the day for a coffee, or in the evening for a cocktail. Fairly small (which is good) with different entertainment every night - authentic Cuban music. So good, and fantastic staff. There are two sister hotels along the coast where you can visit - free transport provided from reception - but don’t bother. They are enormous! Over 1000 guests, many bars/restaurants, noisy, brash, poor food. We tried once and would not go back. Overall we had a brilliant holiday. I highly recommend. It would be nice to sort out the food for next time though, as we will come back.

    Great stay - even at the start of the pandemic

    Reviewed by Lyse B(Ottawa, Canada) on Jun 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were at this resort in December 2019 and we wrote our review accordingly - we were disappointed (that you can go read on trip advisor). We had the opportunity to go back in March 2020 and this time we were pleasantly surprise. There is a new manager, Manuel. He seems really nice and wanting to improve the resort. We did not have a chance to meet him personally, but maybe next time around. Hopefully, he will still be there when we return. The downfall of this resort, is that the manager never seem to stay for more then a few months (6 months). Therefore, the continuation of plan for improvement is always starting over. I think you should have a great manager like Manuel and make sure he is there to implement new and better the resort (for exemple : redo the walkway to the beach, make sure all light fixture outside the pathways are in working order). We left Melia Buenavista and we were one of the last customers because of the pandemic Covid 19. The staff was very careful and taking all the necessary precautions. We are return customers (more then 10 times) because we consider the staff like family and friends. Hopefully, after all of this situation in the world, they will return to work at this hotel, because without them it would not be the same. I hope they all come back and stay healthy. Lester and the pool bar, is a great man and always so polite. Sucel a waitress at Los Marinos, she is so nice and she speaks great French. I really enjoyed talking to her every day. Daylin and Sydney at the reception are so accommodating and always wanting to help. Daylin was able to take care of me while I wanted to talk to the Sunwing Representative at the other sister hotel. Sandy a waiter at the restaurant is very funny and always a nice smile. At the grill BBQ, we just love Piti and Big Papa (Pedro). Navy at the animation is just the best. We truly enjoy rock night. We hope it will still be there when we go back. Liban, at the pool is a very good connoisseur on wild life and we enjoy spending time with him. Louis, Yamasela, Dorgsys at the lobby bar, just great people. Edel, Gerardo, Outlandier, those concierge are just amazing. We are very fortunate to always have Edel and Gerardo. These 2 man are just amazing. They both work very hard to make sure you enjoy your stay and that you have all the necessary. BBQ- grill I don’t believe the grill should be open all night long or long hours. It was not always like this but they (the management) decided to change this. I don’t think it is necessary at this resort. I truly enjoyed having Piti and Pedro (Bid Papa) work together during the day in the previous years. This place is home away from home for us. Every time we go, it's like going to see our family and friends. It almost feel like your own private resort. It's a quiet place that we will always cherish.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Service

    Service-5

    Melia Beunavista Cayo Santa Maria

    Reviewed by DeChR21() on Apr 13, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our 2nd visit here and we absolutely love it! It’s smaller, quaint and easy going atmosphere is the draw. And of course All of the staff (Luis, Lauren, Joel, Levan, Lanni, Orlando, Lester, Yobani, Sandi, Miguel, Dyorges, Dianellis, Julio, Yamisela, Pedro, Pitti ) and SO many others make our stay so comfortable and pleasant. The beaches are well maintained and beautiful. There’s always a lounge chair available on the beach or at the pool and you don’t have to walk miles to get to either!! The restaurants also provide excellent food and hospitality. We always enjoy the options and never leave hungry ??. We happily will return again once the pandemic curse is lifted! ??Cheryl and Derek

    Wondefull

    Reviewed by mariamQuebec16() on Mar 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stay at melia buenavista for 8 days our favorite spot was the sunset cocktail at the ranchito by the beach the cocktails where really amazing the ambience with music and then the dinner at los caribes David rojas the F&B director was very nice always giving us champagne at dinner as a toose for ben there will be back to cuba greetings from canada

    Good

    Reviewed by ferngermany51() on Mar 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Nice and peacefull we really enjoy it we apreciate the efford of al the employes specially this time of the year beach is beautiful food amazing thanks to Manuel the GM yamil , osmel and David rojas all beautiful peaple will be back thanks to their kindness and atention at all times