Meliá Buenavista

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 3482 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    A wonderful hotel

    Reviewed by wonderlander67() on Jan 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    A wonderful hotel in a beautiful location. Adults only, two pools, three beaches, friendly and helpful staff, three restaurants, a spacious, clean and comfortable room with an outside shower. A lovely place to wind down after touring Cuba. 24 hour cocktails, bar food, wifi, glorious sunset, empty beaches, ample and tasty breakfasts - all good. Restaurants to be hones were not great, but the staff try so hard and are so cheerful and pleasant that this is a minor drawback. Restsaurants are available at sister hotels but we did not avail ourselves of the free transport to them. Highly recommended

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Amazing from start to finish

    Reviewed by absolutiona(York) on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My partner and I spent five nights here and had the best experience from start to finish. The beaches were beautiful, the pools, restaurants and bars were great and the staff were amazing. In particular, we have to thank Dorgsys, Lester, Navy, Sandy, Armando, Joel and Ernesto who all made the stay so memorable. We hope to visit again some time soon!

    Very quiet place

    Reviewed by Bruce D(Kitchener, Canada) on Jan 21, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    If you want a place to party with lots of activities, this is definitely NOT the place to be. The hotels located in this area are secluded with very little to see. There is a dolphin attraction which I would not go to (I despise seeing animals of any type being penned). The bus ride to the hotel was 2 hours in the dark (late afternoon flights are terrible). We arrived at 11 PM. Check in was fairly quick. The concierge delivered the bags to the room and hung around until he got a tip. The only place open to get some food was by the pool but the attendant decided to have a shower so we had to wait. Then we eventually had a choice of either a hot dog or a burger. Positives: large, comfortable rooms with a balcony. TV with several channels ( no guide or list for languages offered) Room service 2 beaches with a white powdery sand lots of beach lounges both at the beach and pool areas. very good service - housekeeping and restaurant staff drinks were good quality exercise room, adequately equipped excellent wifi throughout the resort, quite fast Negatives: Some staff had problems with understanding English instructions Food descriptions were misleading in some cases (eg: eggs benedict was poached egg on toast - no sauce) Food and drinks in main dining hall (the buffet) were not labelled so no idea what was offered. Tennis court (if you care) was in disrepair. Breakfast did not begin until 7:30 AM (problem for early risers) Coffee machine in rooms were only for espresso - no substitute offered Ceiling fan didn't work so used A/C Front desk offered very low exchange rate. Best go to Las Dunas (bank) While we were there, it was windy every day. We were told there was snorkelling but the water was "red flagged" every day so we cannot comment. In all fairness, the SUNWING representative did a very poor job orientating the features available. Overall, the place is good but definitely not a 5*. For those that like a "do nothing" holiday, this place would be appealing.

    Individual ratings:

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    My Cuban family

    Reviewed by DivaGraz(Ottawa, Canada) on Jan 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I will never have enough of this resort After being there for 20 times can’t wait to go back in October There are so many people to mention here u have to realize all the people that work on the resort have so much pride and love . That my friend is what makes this resort amazing Can’t wait for October See you all soon

    WOW

    Reviewed by YPOttawa(Ottawa, Canada) on Jan 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wow, If we could give 6 stars to this resort, we would definitely do it. Lots of improvements, new very comfortable padded chairs in El Ranchon breakfast restaurant. All old chairs now used at pool BBQ, before no seating by the pool. Nice tables with umbrellas. New small tables all around pool and beaches. Increased hours Pool BBQ now opened from 12:30 to 06:00 so in the evening you want pizza, hamburgers, etc. No problems. The pool bar also extended hours from 10:30 AM to 11 PM. Main Bar patio La Notte NEW chairs with waterproof cushions replacing 9 year old furniture. This is the most furniture improvements in 9 years, it was well overdue. Sunset beach bar is a fantastic addition. Diuberty just the perfect bartender, professional service at it’s best also with his assistant Manuel. Can’t forget Adniel, the minibar guy. Lauren quality manager is essential to the good operation of MBV. Need to fix slush machine at Pool Bar For us this is a 6+*, presently advertised as a 4.5 stars. The main reason we come here is the staff. That are all very helpful to all customers. No discrimination. Nobody ever asks for tips. You don’t like your meal, they will go out of their way to please you, NO problem. The pool bar staff is excellent Yeri, Lester, Mikael and Fernando. BBQ pizza is the best of any resorts. Love Pedro and Piti the cooks. La Notte staff Frangel, Julio, Yamisela, Yani, Outon, Louis Rene, Luis, Dorgys etc.. Just wonderful people. Bobby our chambermaid is excellent. Anabel room manager could not ask for better. We love our butler Daymi. Bell boys, Diego, Yosvany, Michel and Yuniel take perfect care of your baggage. Los Caribes Yani is our favorite waitress With the restaurant of the staff with Alien, etc.. Navigantes: Lena the sommelier will help select good wines and again great staff. Entertainment with Navy in charge does a fantastic job with is staff. El Ranchon breakfast buffet very good and you can order a la carte. Réception: augustin, Sydney, Daylin, Rafael, Aniel will really help everyone. Yamil the reception manager is just super. The pool guys especially Levan, will bring you towels, clean your chair , etc. Again, for us after 27 times this is the best resort in Cuba. Alamo the Director is responsible for major improvements. The food quality has also improved 100%. Faboulous steaks on sizzling plate with French fries is just one exemple. Sent from my iPhone