Sunscape Sabor Cozumel Resort & Spa

3.0 star rating

Standard accommodation with basic facilities and limited services.

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    What to expect (based on 3271 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Amazing Service

    Reviewed by Morganp2x() on Oct 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I recieved the most amazing service from Randy Miranda and Javier Untura Balm while here on vacation. I absolutely am grateful to them for making our vacation that much more enjoyable and amazing. We will definitely be going back and i hope they are there when we do!

    Beautiful beach but left a lot to be desired

    Reviewed by MaJessTic822(Jackson, Michigan) on Oct 06, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We went here to celebrate a friends birthday so it was a larger group. But not a place my husband and I picked out or sought out. This was my first all inclusive experience... I expected more but I guess it’s a get what you pay for situation. Overall not awful. When we arrived there was no electricity for about 4 hrs. So I had a rocky start but the outage wasn’t the hotels fault. We just could check or anything and the food lines were very long because only some were open due to the power being out. We stayed at the beach mainly because....you don’t need electricity for that Food and drinks: Mixed drinks were watered down but tasty, I expected that. sometimes carbonated stuff was flat because they used 2liter not lien fountain or sprayer sodas. I went to el patio first night. Two of the restaurants were booked for private events so it was very limited. I ate at the sunny side often because it was closest to my room and beach. Buffet place had the most variety so i had the most success finding something that would taste decent. Ice cream at sunny side was pretty good. I never got to try the Italian place unfortunately.Overall the food was mediocre but it wasn’t like I starved or got sick. There was no meal I loved and quite a few I didn’t like at all, but all of the waiters and bar staff we’re great. Room: I went with a group of 16 people and rooms varied. We all paid the same price accept one of 1 couple who chose ocean view room. The rest had the regular rooms (i got lucky and my room was right on the ocean so my sliding glass view was of the walkway but I opened my door to the ocean). Some rooms had decks/porches and some didn’t (I didn’t) some of those with decks/porches 2 chairs, some had one and some had none. Everyone had a table in the room but the chair situation was similar to the decks/porches (mine had two). Every room had a mini fridge. They were supposed to be stocked but some weren’t at first (our checkin was weird considering there was a power outage, they kept it full moving forward). The fridges were different size, color, size and age. Mine seemed newer black rectangular one, one friend had the small fake wood grain square one that was rusty on the bottom and looked like it belong in a 1970s basement. I requested one king bed but my room had two beds. No biggie we pushed them together. The room was decent. Some of my light switches or fixtures didn’t work. Good shower pressure, but the water smelled weird. The room stayed cool with AC and fan (it was upper 80s and humid the whole time.) Also I didn’t have a balcony/ terrace area which would’ve been nice so i could hang my swimwear outside to dry. Beach: beautiful but rocky so i suggest water shoes, some of my friends didn’t have them and survived but I’m glad i did. The beach was rarely crowded and there was plenty of seating. I like that some water sports are included. I also loved the swing sets at the bar by the beach. There wasn’t beach bar service we had to go get drinks and bring it back. Oh and the WiFi didn’t work at all during our stay Would we come back? Doubt it. It would have to be for a similar situation or a wedding and even then I’d probably just pay more for secrets next door.

    Good value for Dive vacation!!

    Reviewed by Valerie K() on Oct 06, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We normally stay at Secrets resort brand in the AMResort chain, my goal is attempting to not compare to Secrets as Sunscape is the lowest brand in the resort offering. We came to dive, thought we would give Sabor a try. The resort is a great value for the money, booked a double ocean view and received an amazing upgrade to ocean view suite!! The room had a king size bed with a separate area for couch, table for 4, bar area, large wrap around patio, outside jacuzzi tub. The rooms and facilities are very dated but very clean. The staff has been great from housekeeping (Dolores), front desk, restaurants and bar areas (Miguel and Javier). Things that I missed staying here but are just not included was room service, upgraded mini bar, pool/beach beverage service, and nicer shampoos and soaps. Food selection and quality were lacking but we weren’t expecting much. Some nights restaurants were closed it would be nice to see weekly closures so you can plan. Resort is great for divers, dock is just next door for dive operations to pick up. We also did the hydro therapy circuit in spa late afternoon, it was disappointing. Water was murky and gross because off all massage oils used. Staff member who was supposed to guide us was a little bossy and pre occupied with another group and wouldn’t let us go into sauna because we didn’t follow her circuit. In the relaxation area the group was loud so we couldn’t relax and just left. Overall great dive vacation! Would stay again to dive, we were rarely in room and took cab out to eat a couple times.

    Secrets Aura

    Reviewed by Kjones0026() on Sep 25, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Finished our stay at Secrets in Cozumel, Mexico. The beach/water was incredible, remember to bring snorkel gear as the pier is like an underwater aquarium. Most importantly the room was clean, the staff was attentive, and the entertainment, particularly Arbey was wonderful. I would definitely stay again.

    Great Staff!

    Reviewed by ronh318() on Sep 25, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The resort is very nice the food is average. But the staff is great. Hard working and friendly. I was down during Mexican Independence Day. The resort threw a huge party! All the staff worked so hard and it showed! Great show! Some of the staff that stood out to me, Arbey was fantastic, always smiling. He truly goes out of his way to make you feel welcome. Brenda and Yatmara, Mily from VIP services also outstanding. Alejandra was another stand out, always smiling and friendly. Vicky and Mauricio helped me the most, they work at the Preferred swim up bar, they both have me great service. I also stayed at the Secerts Aura the same week and will be writing a review for that resort. They are sister resorts next door to each other. If you stay at Secrets you can use the Sunscape facilities.