TripAdvisor Traveler Rating

Just gone down hill! Service is horrible, food made us gag each night, had to pay $30 for a cab ride both ways into town just to get something to eat because the food at Sunscape was so bad! False advertisement on their website. Doors have no weather stripping. Water (or possibly sewage) dripping from the upper room into our bathroom. The restaurants at the resort that were advertised were never even open. Rooms are filthy. Alcohol for the drinks were either watered down or just colored water. The only thing good about the place, is the beach access and view. Would not recommend this place to my worst enemy! Can't wait to go home!

We spent 2 weeks at the resort. We enjoyed our stay, the weather was great, good snorkeling off the beach, nice beach and staff were very pleasant. This was our third time at this resort, the last two were after they shrunk the resort and created Dreams resort nextdoor. Resort is now run down and needs repairs, we will not be back. Too many issues not being dealt with. Now there is only 2 restaurants with so so food, often got mixed up orders long waits and cold food.. They have an italian option 5 nights a week, they setup tables by the pool. We showed up at 7:30 pm, wouldnt let us in despite empty tables, told us to come back at 8 pm. If they let us in we wouldn t be done by next seating at 8 pm. We walked by around 8:15 and only 2 tables had people. Go figure?? We had access to buffet at Secrets which saved us a few nights and their breakfast was good too. Staff there were verynice and efficient, Eugena, Rosana, Zenna. Two of them were getting laid off while we were there. Why were they letting go their best staff? It was a bit chaotic after they were gone dealing with new staff longer wIt times. They only fill the minibar when you get there for the week so when we started our second week, we asked for a refill. They said no. There was no hot water at least 6 times during our stay. They said let the water run for a while, didn t work most of the time. The exterior stairs to get to our third floor unit were littered with dirty plates and glasses. Took them a week to pick them up after asking a few times. They never cleaned /swept the stairs the whole time we were there. Consistent smell of septic throughout the resort. Shortage of beach chairs for the amount of guests. This is not a fancy resort, you get what you pay for but this place definitely took a nose dive from the previous times we were there. We didn t let it ruin our holiday but will not go back. Too bad because it is a nice little resort and well situated as everything is close to the beach.

Too many tramps (unevenness) while walking. Kaiak personal asking for tip before using the amenities which it’s free Today. The worst; the hostess (Aurora) denied an empty table for 8. She told us we cannot reserve a table for ten then when and seat on an empty table of 8 she told me it was reserved. It is incoherent.

Too many kids for me. Food was good just not a lot of restaurants to choose from. Not much for night entertainment. Place needs to be fixed up. Small resort so and I enjoyed sharing the beach with a few people. Great place to snorkel from your beach. Love booking excursions and having the boat pick us up at the peir on our beach.

My wife and I have visited Sunscape Sabor a total of 3 times in the past 5 years and we have always enjoyed our stays there. This last time we stayed for 2 weeks between March 14 and 28th. The weather was wonderful. The diving and snorkeling were great as always but we did feel the the resort itself is beginning to look a bit worn out. The rooms are getting old and dated. The water in the room was often cold and could take several minutes to warm up if you left the shower running. The room was often not made up before 5pm and there was an overall lack of cleanliness on the resort grounds from past visits. The food is ok but nothing special and gets repetitive but we had expected that from past visits after all we went for the weather and the Mexican experience which we thoroughly enjoyed. The resort is a 3 to 31/2 star and reflects that . Many of the other guests were very pleased with their stay and so maybe I'm being overly critical but I don't think we'll be back again.