TripAdvisor Traveler Rating

We are not terribly picky travelers and normally don't complain. In fact, we were already settled and so busy with traveling, we didn't tell the staff until after we checked out about the issues we faced. We didn't expect to stay long in the room since we planned many excursions and outings so we just dealt with these issues. We traveled with a large family so it was important to have a full-size refrigerator which was a big reason why we booked this property along with the location. The service upon arrival was great. Ashley was so welcoming and made a good first impression. The hallways were outdated and dirty. It smelled and the paint was chipping. We booked two rooms and both were outdated and dirty. I wished I had booked a renovated room through AirBnB instead of directly from the hotel. Upon arrival, the cleaning cart was in our room so we had to wheel it out. Not sure if they were done servicing our room. The water temperature of our shower was unpredictable. Whether we turned the knob in various directions or didn't move it at all, the temperature would go from freezing cold to scalding hot at random times. I had to stand by the restroom while my kids took showers because they would scream about the water temperature. It was very dangerous. The body wash bottle was also missing from the wall. The lock to our room didn't always work. When we left for the day, we checked the door and it would still open. We tested putting the deadbolt on and you could still open the door without using the key! Check your room doors before you leave! We had to keep re-inserting the card key to trick the door into locking. It was frustrating and scary to think that our lock didn't work. The parking was decent but the spaces were very tight. If you come back in the evening, all of the better spots were taken. The elevators are very slow and very full in the mornings. The location is probably the best part of this property -- just 2 blocks from the beach.

We really enjoyed our time in Waikiki. I was worried when I read other people’s reviews but I had a great stay at the Banyan. Rooms were clean and I did not see any bugs whatsoever!!! The location was the best..2 minutes to food, beach and stores.

Couch was very uncomfortable. TV was too small for the room size. Cabinet door was hanging off it's hinge in the bathroom. Hinges in the kitchen were rusted almost completely off. Windows had broken latches. Sparsely decorated.

The unit has broken tiles, smelt like dog urine, not cleaned vents super dirty. My two children pulled hair out of their sheets where I ended up buying them blow up mattress’s. Glass has whole handprints on them and everything was old and gave an awful feeling. Front desk couldn’t move us, no parking for oversized cars (tahoes or suburban a) they don’t tell you until you reach there and then lie that they has no contact information.

Room was disappointing. Everything else was great. Curtains and carpet were thread bare and in poor shape. Furnishings and cabinetry were old. Broken things in the room. Linens were not good quality. Shower was broken and drained very slowly. View was awesome. Staff were nice. Room was clean with all one would need in the kitchen.