The Ritz-Carlton Residences, Waikiki Beach

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 533 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Handicap room given without notice

    Reviewed by pinkberriezzz(Singapore, Singapore) on Jul 15, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Hotel overall is good as we didn’t spend much on property, however handicap room was given to us without any prior notice. We were willing to wait for a room to be ready, but only found out until settled in room that it was handicapped. Mentioned to staff during stay but nothing they could do at the time. Forgot upon check out, emailed hotel and have not heard back after a few months of correspondence.

    A Different Waikiki

    Reviewed by PhileasHaze() on Jul 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    So this is actually a residential tower and a hotel so its very different from the typical Waikiki hotel. It has a very small lobby but the staff are friendly. The rooms are a little boring but clean. and the high floors have amazing views of the park and ocean. The only place I ate in the hotel is Sushi Sho which is amazing. There is a Dean & Deluca downstairs which is great for breakfast. The hotel seems to be a bit understaffed so services are slow but the service is great. The concierge's are amazing, especially David who managed to make a few impossible things happen. The location of the hotel is great as you can walk everywhere easily. The best thing about the hotel is that there are no crowds.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    The Ritz Carlton Way

    Reviewed by MJBeek(Marietta, Georgia) on Jul 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was my 3rd time at a Ritz Carlton property and I must say they know how to do customer service. Sometimes at high end resorts the staff will exhibit an elitist attitude. Not so at the Ritz! Everyone is treated equally and with the utmost attention. This property was awesome. Since these units are individually owned, they come with a kitchenette and a washer dryer. These were essential for our 10 night stay. We could pack lighter knowing we could wash easily and having a mini kitchen allowed us to have our own beverages and snacks handy when we did not want to go out to eat. It also allowed us to bring "home" leftovers from the many fabulous places we had dinner. We grabbed breakfast in our room most mornings. Love that there was a family and adult pool. The family pool looked like a lot of fun, but it had the most people. The adult pool was quiet and relaxing with a great view of the ocean, even though you are a few blocks from the beach. The pool overlooks Fort Derussy and Hale Koa (military resort), so you have an unobstructed view to the water. We have family military that we were visiting, so we visited and ate at Hale Koa a couple times. Its also an easy walk to the bustling Waikiki beach area. We walked to most restaurants. We only ate at the Market restaurant, which serves the poolside also. On the expensive side of course (you pay for convenience) but not out of line as Waikiki is an expensive area. We traveled with our youngest adult son. He slept on the sofa bed that was turned down each night, so that eliminates the hassle of a sofa bed. Sliding doors create a separate room at night for privacy. Bathroom is large and modern. Toilet is latest and greatest. It lights up when you walk into the commode area! Heated and equipped with spray heads and a dryer for your "business" My only suggestion:Switch to regular Keurig machines in the rooms! The Expresso machines just don't make a good cup of coffee! We used Bonvoy points for our stay, and the Ritz was the same number of points as the Sheraton Waikiki. Sheraton is on the beach, but I never felt I was missing anything staying here!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-4

    Splendid Stay

    Reviewed by wireless_in_CA(California) on Jul 07, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Before we arrived, I received an email welcoming us and asking for our arrival details. This was a first for me for a US based hotel. All of my feedback was noted and followed through. Upon arrival we were greeted with leis and our luggage was later delivered to us. We had to wait awhile before we could check in due to the long queue which was the only complaint we had during our entire stay. When we finally accessed our room there was a nice welcoming note along with a large tray of fresh fruit. Staff service was excellent with majority of staff somehow remembering our names throughout our stay and displaying lots of aloha spirit. Todd was very helpful each time we met him from showing us our room, providing restaurant recommendations and giving advice on things to do. There were a lot more people deserving of recommendation but I did not always catch their names from the single interaction. We were upgraded to a deluxe room with an unobstructed view of the ocean and enjoyed our sizable lanai overlooking the pool. Room was rectangular with a lot of features packed inside. It had a roomy feel with a big bathroom and sliding room separator to isolate the luxurious twin beds (unusual) from the pull out sofa bed. Both sections had their own TVs and in the main area a compact table and dresser. The kitchen was fully outfitted including the small two burner cooktop and exhaust fan (excellent filtering and no after smell when we fried up a bunch of Portuguese sausages and eggs for breakfast). A Nespresso coffee maker was restocked with pods each day. A handy washer and dryer was also tucked away but that was a little noisy when in use. The nice part was unlimited detergent packs were supplied so we were able to do all of our laundry. The bath had two sinks with lots of counter space, a separate room for the toilet (which was outfitted with a high end electronic seat (Toto?) with built in warmer and water jets) and walk in shower with soaking tub. The towels and robes were plush and plentiful. Toiletries were very nice. Parking was $40 per night which was on par with other hotels in the area. Staff was quick in retrieving our car each time and gave a lot of good advice for traffic conditions or parking suggestions. The pool was crowded in the late morning and afternoons but excellent for swimming laps in the early morning. The adult and children pools were separate with beach chairs, umbrellas and some cabanas. The gym was well equipped with a lot of cardio and weights. I wish I could have used it more. Unfortunately there was no executive lounge or beach front. The beach was a short 10 minute walk away and the concierge desk had beach bags packed with towels and water to go so this was handy. Overall one of the most comfortable rooms we’ve stayed in with top notch service. I will need to save up more points for my next stay!

    Overall good room quality

    Reviewed by HK_Traveller05(London, United Kingdom) on Jul 06, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Arrival experience really is a terrible miss. Because of the location, the turn in is a bit difficult to find. After that, are you escorted to another level for actual check in. Since it’s not a big area, there are always people waiting and my total arrival experience lasted almost half an hour before I was actually checked in. In the modern day and age, all this wait is very unnecessary, tiring, and a bit demotivating given the esteem of the brand. Upon checking with the front desk officer, we would be replied: sorry please wait for your turn there are a few people first. Like an actual food court, not 6 star hotel. The experience to go to Diamond tower is also a bit confusing, but it takes only a little bit to get used to how to navigate the building. The room is fortunately nicely planned, with modern bathroom fit out. Can’t fault the room and room services. Overall my only comment is the complexity of the check in / out process. I didn’t try any other facilities.

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