The Ritz-Carlton Residences, Waikiki Beach

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 650 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Lovely resort, Great staff, but some serious issues which resulted in an injury

    Reviewed by ajkinney(Bloomfield Hills, Michigan) on Apr 08, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I booked our stay via AMEX Platinum and from my recollection, the room pic online had a table with four chairs. However, upon check-in we found out our room did NOT have a table, which was not very convenient when traveling with 4 people (myself, husband and our two kids). The front desk agent named Ward (at check-in) was very kind and promised he would continue to look for an option for us or move room (he did mention the hotel was nearly fully booked), however we never heard back from him and when I checked with the front desk a couple more times, I did feel like I was getting the runaround. However, the room itself was nice and clean, but did lack lighting. With only table/floor lamps it seemed dark in the bedroom area and recessed lighting would have been helpful. The king bed was a very big issue. The actual mattress was two twin beds pushed together--seemed odd, king mattresses that we have had (even our own bed at home) never were twins pushed together. But the worst was the mattresses did not fit properly on the wooden bed frame/base, which left several inches of space being exposed on all 3 sides that we could see (base, left and right) frame. Basically the two twins were too small for the king bed frame. On the first or second night, I smacked my shin into the very hardwood bed frame which left a big bruise. And on our 3rd night our son (8) was watching t.v. at the end of the bed, laying across the bed horizontally facing the TV, he slipped and when he fell due to the exposed bed frame, while he fell, his head smacked on the wooden frame vs just sliding down the to floor/carpet. Now, he's 8 yrs old, a strong boy who's 4.5" tall, he's not a small sized kid and he was crying, which he rarely cries when he gets hurt. We were rushing to dinner reservations for our oldest son's birthday with family so we reported the incident the next morning. Our son did not seem to have a concussion and there was no cut, vomiting or dizziness, but throughout the night he said his head hurt and he had a headache. Now, 4 days later and we are back home, he is still complaining of a sore/tender spot on his head and we plan to call his Doc, if it continues tomorrow. When we reported this incident to the front desk agent Debbie she was very helpful and did report to the manager Mary Jane, who called up to our room, was very thoughtful and sent a claims/security person to take a report. I would also like to comment on the restaurant situation, the lack of room service was a pain (we fully understand the changes due to covid) but the hotel still has onsite dining and valet (valet being a very a welcome change from our first hotel), so I'm not sure why room service could not be done safely with minimal contact. Also, each morning at breakfast the staff was always super kind. Summer was our server and I forgot the person getting drinks but she was very kind and helpful as well. But the issue is, naturally it gets busy in the morning and the lack of staffing was very evident. In fact we called down one morning to order take out and tried calling 3 times, to no answer. I asked the front desk and they said they have a message left for the restaurant to call us, and I don't think a call was every made. My husband finally just went down to order takeout in person and he noted he had to wait 10 minutes before someone was even at the podium and there were also 2 parties in front of him waiting. When we returned to the hotel 30 mins later after a quick errand, my husband went to the restaurant to collect our order which he still had to wait for. It was a fairly simple order of eggs, chicken sausage, and an english muffin. Hardly something you would think would take nearly 50 minutes to make. My thought is this.....we know Covid has drastically changed everything and in fact this was our first trip in over a year in a half. But why book a hotel that is very busy with what seemed like limited staff? We've stayed at Ritz-Carltons in the past in Asia and the US, and hotels from Hyatt Place (moderately priced) to the Four Seasons and for the service provided at the Ritz, for us, it seemed less than 5 star. The room was very pretty, well cleaned, a stunning ocean view and a lovely bathroom (but like one review I saw, the shower and glass partition did leave a lot of water on the floor. But the shower pressure for was great. There was a very nice Easter Basket left at our door for our son, which was a nice surprise on Easter morning. The staff was was very kind, and always apologized for any problems, but why should they be apologizing......there should be very minimal if any problems with service at a resort with The Ritz-Carlton name (price). Maybe things were a tad different since this is a Ritz Carlton Residences, or Covid, or maybe a combo of both, but the king bed setup definitely isn't due to Covid and should immediately be addressed.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-3

    Wow

    Reviewed by ILovetotravel212242() on Mar 13, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We are actually still in the hotel. The main reason for posting a review before our stay is not even complete is in the hope that someone in management actually reads the reviews as they do not ever answer the phone. After calling 4 or 5 times unable to get anyone at the front desk we became frustrated and gave up. Homeless people in the park adjacent to the entrance made coming back from dinner a little scary. Especially with no security and only one employee around intermittently. I called ahead as it was our anniversary and they were supposed to do something special. NOTHING HAPPENED Needless to say it was very disappointing. In the morning I went to order room service for my wife and after spending 15 minutes trying to get someone and getting the voicemail for security I finally got someone who said they are not offering it currently. When researching where to stay I felt the Ritz Carlton would be the best. I couldn’t be more wrong. For the price it is the biggest mistake I have ever made traveling.

    Not as good as expected

    Reviewed by 808traveler(Hawaii) on Feb 28, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Was really looking forward to staying here as I'm a loyal Marriott fan and the Ritz is supposed to be one of their elite properties. The staff was outstanding, from the valet to the front desk. The room was a deluxe ocean view with a living room, bedroom, kitchenette and washer/dryer. The security at the hotel is awesome as the elevators all require a room key. Sushi sho (make reservations early) is THE best sushi restaurant in Hawaii. Pricey but totally worth it. Now for the bad, we booked a room with a king sized bed but found out on night one that they took two twins and pushed them together. No matter what we did, the two mattresses wouldn't stay together, creating a gap in the middle. The mattress itself was extremely saggy and would push you towards towards gap in the middle. We choose not to change rooms as we had already unpacked and didn't want to deal with the hassle. The other issue was the Espresso machine. It was free and came with four pods (awesome) but the cups weren't big enough for a single serving. Found out the hard way when I started the machine, walked away and found coffee all over the counter. The shower design was also interesting as it was impossible to shower without water getting all over the floor. For the price we paid, I'd choose another property in Waikiki.

    Ideal place to stay for COVID times

    Reviewed by GeraldH1147(San Francisco, California) on Feb 25, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel is perfectly suited for those looking for a vacation with pandemic precautions in mind. -spacious units. In general, rooms in Waikiki are small. Not so here. The deluxe suite had a great deal of space with separate bedroom, dining area for 4, desk for working or virtual class. -full kitchen and dining area. If you’re looking to avoid indoor dining, these amenities become indispensable. Honolulu has started to allow reduced capacity indoor dining but we elected to take advantage of the robust takeout scene. It was so nice to bring it to our unit to enjoy. -hotel restaurants are all outdoor (except for Sushi Sho) which has amazing takeout options -in unit washer dryer. Huge bonus. -large pool areas. The adult pool was long enough to do laps in. The family pool has two sides and were great for distancing. Both have plenty of deck space, chairs, and cabanas to make it feel private and safe. -close to Ft. derussy beach. Quiet stretch of beach a short walk from the hotel through a pleasant park. For snorkeling, we rented gear and drove around the island. On top of the above, there’s the outstanding hospitality and service of the valets, housekeeping staff, and others. First rate. In spite of the pandemic, this is still the place to come for pampering, a great food scene, Hawaiian beaches plus fantastic hotel pools, and overall rejuvenation.

    Great stay during COVID-19. The luxury hotel experience in Waikiki

    Reviewed by kchengg(New York City, New York) on Feb 14, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I stayed a total of 5 nights, 6 days at the Ritz-Carlton Residences. Got upgraded to a one bedroom corner view as a courtesy despite it being available only for Marriott Bonvoy Titanium and Ambassadors. I also got a free tote and two nut leis waiting in my room when checking in. I also got a free bottle of Sparkling wine to celebrate a birthday. They clean everything and take COVID protocols very seriously. - Enough Elevators to socially distance all the time (aka ride alone) - Hand Sanitizer everywhere (that clearly has enough alcohol content because it smells like tequila). - All staff wear masks at all times - Disinfect all high touch points like elevator buttons - Housekeeping works doubly hard to disinfect your room and surfaces Pros: - If you can stay in the new building (which we did), the rooms are larger and more updated. The building itself is very modern in the hallways as well. - Comes with a dishwasher and in unit washer and dryer (which was tremendously helpful if you went to the beach). - Housekeeping does an excellent job of cleaning everything (scheduled either 9-12, 12-3, 3-6). - Two infinity pools (one adult and one family), two hot tubs (adult side) - They leave umbrellas out for when it rains so you don't walk out unprepared - Concierge provides beach towels (just ask) - Electronic Toto Bidet in the bathroom - They provide you with a ton of water bottles (more if you ask), additional towels or pillows (if needed) etc. So-so - Pool staff can be attentive at the right hours, but sometimes can take a while to come back with a drink or water (literally 10+ minutes). - Bidet automatically triggers/activates it's mist spray on the bowl (even when you aren't using it), which started to become an annoyance in the room - Laundry machine can be extremely loud when it's being used Cons - No room service during COVID-19 (they aren't even allowed to leave food outside your room for you to pick it up) - No spa service available during COVID-19 (understandable) - Software on TV/remote for TV is slow and unresponsive making browsing a drag. There's only Netflix and YouTube available for internet TV on the TV. Sometimes pressing the power button will turn on both TVs in the room because they likely share the same infrared receiver Highly recommend! The Valet, House Keeping, Front Desk, and Wait Staff were all incredibly friendly and helpful. One of the top Ritz I have stayed at.