Las Brisas Huatulco

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 8964 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Was in 2016

    Reviewed by Domovoi1() on Nov 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Huge territory with a lot of buildings and 3 beaches. Closed gated resort. You can ride an electric car to moving around this hotel. Room big but need to be updated. Perfect sunsets and sunrises. Nice park around. Beaches in laguna without big waves. Food is good quality and drinks are too.Very good for one week relax

    Worse hotel ever

    Reviewed by almadee83(Las Vegas, Nevada) on Sep 06, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I don’t know why this hotel has a lot of good reviews. We checked in and the same day we left to go to another hotel! It was horrible! Noisy! Dirty! Staff at check in was rude to begin with.. the bathrooms are dirty, went to eat while waiting for our room and the whole hotel grounds looks old and outdated. Restaurant smells old, chairs have stains, food sucked. We went to see the room and omg, looked like a ran down motel room. We were in and out of there in less than 3 hours. The hotel staff gave us a hard time about refunding our stay and wouldn’t let us leave the property. Nightmare! We finally left and went to Quinta real and it was a world of difference, so much better.. clean, pretty and romantic.

    Amazing

    Reviewed by stephaniemarrufo(Cicero, Illinois) on Aug 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was a great experience! I absolutely loved the hotel! Food & drinks are included (perhaps the best part!) You get a little bit of everything, & I personally loved that! May be expensive, but it is totally worth it! I highly recommend!

    Eliminate the Diesel & add more Chocolate

    Reviewed by jmhm2003() on Jun 08, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We visited Las Brisas for the 4th time for 3 weeks over Feb/Mar 2020 (when Covid took over the world). In a nutshell, you come here to relax, not to party. It’s quiet and skews middle age up. Notable improvements we noticed were the Bellavista buffet restaurant has been completely remodelled, there were several new small items available in the gym, door sweeps have been added to keep the bugs out of the rooms, and some extra water toys were available. I’ll start with some constructive criticism. First, the diesel powered shuttles (some are gas) running throughout the property. Imagine walking through a tropical paradise, admiring all there is to see, listening to the birds, feeling the breeze, smelling the sweet air. Now imagine that with mouthfuls of diesel exhaust. Now imagine this at least once every time you leave your room. We tried, unsuccessfully, to make it once to the lobby or back without this special Brisas treat but we're not able to achieve it over the 3 weeks. Diesel fumes are a known carcinogen, a substance capable of causing cancer in living tissue, so why are these vehicles pouring diesel fumes all over the property? How is it possible Las Brisas has no electric vehicles of any kind, not even the golf carts? Have they not noticed the amount of sun available for solar power? This is the current main failure of the resort in my opinion. Second, Mexico is famous for its chocolate, I believe it was invented here. Someone should provide a history book to the chefs, as chocolate is the rarest thing on the menu here. We went days without seeing any, the white shavings on a few eggy desserts does not count. They make a few items labelled “choco”, which have no chocolate and must use a local version of nutella. Once again, not chocolate. The chocolate mousse at the Pescador was the best we could find. Now, a few complaints. The maid service was very inconsistent. The restocking of the room was inconsistent. We had multiple instances of missed cleaning days and days without coffee supplies in the room. I’ve attached a picture of the glasses/bottles/room service that wasn’t cleaned up at one point. The cups and carafe for our room service coffee, ordered due to there being no coffee in the room, sat for 3 days before being picked up. The maid cleaned the room and left the dishes, what’s up with that? The Mexican restaurant. We go once on each trip to remind ourselves why we don’t go to the Mexican restaurant. This time it was outrageously slow, slow, slow. It was not half full, had 6 male servers, yet it took 15 minutes for a glass of water. After an hour they came back to re-confirm our order. 90 minutes in total to eat 2 courses. Every other a la carte is half the time max. This would all be fine if the food was awesome, but it is not. It’s as if this restaurant is not part of the hotel and is run as it’s own entity. It needs to be fixed. The hard ice cream is no longer available every day in the snack bar, it only appeared once in 3 weeks. You can get soft serve, but it’s not what you would call creamy. In the middle our stay we stopped receiving any bottled water or coffee in our room for 2 days. Why? On to the good stuff. Room We were in building 8 on the back side of the property looking at the Arrocito and Cosmo complexes next door. Great view, lots of steps, very quiet, good wifi. We loved it. We averaged 50 flights of stairs per day during our stay. You can, of course, ride a diesel shuttle everywhere. Food, excluding the Mexican restaurant. The food remains the same. There is always something to be found in the buffet. The food tasted better in the remodelled Bellavista. Science tells us that atmosphere changes how food tastes to us, so maybe they figured something out here. They no longer cook the meat/fish to order in the buffet resulting in the room feeling cooler overall. Outstanding cook for the steak marmitine at the Mediterranean, but the blue cheese sauce smothering it was flavourless and gluggy. The Kasbah Moroccan is always a highlight with it’s unique decor and excellent food. The steaks are inconsistent day to day at the Solarium but can be very good. However, the fish/prawn skewers have large prawns that are neither unshelled, deveined or even butterflied for assistance. You can imagine the fun watching nicely dressed ladies try to shell & devein these at the table while maintaining their dignity. No one serves prawns this large this way. The Pescador provided some nice seafood with shelled prawns. Overall the food is good, not great Gym/Courts The best gym we’ve every seen in a resort. Many new small weights and items. The 12 tennis courts have several taped off and setup for Pickleball, Canada’s new national sport! Beaches 3 to choose from. All very nice. We sailed, swam, paddle boarded and kayaked. About a third of the time no activity was allowed on the water due to conditions. Sadly, my fellow Canadians treat this resort like Cancun and rush down at sun rise to secure beach chairs. In case you can’t count, there are enough for everyone at anytime. That’s all for this, our 4th visit to Las Brisas. We sincerely hope to be able to return in Winter 2021.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-4

    Ok

    Reviewed by 1234hittheroad() on May 17, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We visited Las Brisas Huatulco for the 5th time this year, will we be back? Back to Huatulco for sure, but I think it may be time to try something new again. The weather is unbeatable, the staff is lovely, the snorkeling is good, but things have changed in the last couple of years. Change can be good, but I don't know if some of the changes here are, it is not the same feel anymore. From the people we talked to that we have seen there for the last several years, they feel the same. Aside from this, this year we had the unfortunate luck to be the people with the sewer smell in their room. It took a few days (and lots of our time) to be fixed, so the beginning of our holiday was quite stressful and offputting. The rest of our holiday was ok, was great to see some of the staff well know and love, some where gone, hopefully this hotel corporation realizes how lucky they are to have the staff they do! Is that enough to bring us back again... probably not next time, maybe one day again.