Secrets Huatulco Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    What to expect (based on 6218 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    April 2021 Update: Covid - No Internet and other issues.

    Reviewed by RodKou(Cancun, Mexico) on May 06, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Stay: April 2021 Not recommended during the COVID pandemic. Beautfull beach, outdated hotel rooms and NO internet (trust us). We have been traveling to Cancun and Maya Riviera hotels this past 14 months (Pandemic). In those hotels once you are inside, no masks are required (except for restaurants). BEWARE: Secrets Huatulco will make you wear a mask everywhere in public. You will see everyone (90 degrees weather) wearing masks. If you travel from the US (where masks are not enforced anymore) this will be a shock for you. We definitely recommend going to Cancun and other resorts/brands (not AM). Aditional COVID update: when we arrived to Huatulco (right after leaving the airport) there is a checkpoint where they will request all your data and they will tell you that not wearing a mask in Huatulco is subject to community service.... wait... what? INTERNET: There is basically NO internet. It is waaaaayyy to slowww... unusable. If you need to work, zoom, etc. forget it... if you complain they will tell you they will fix it and increase the bandwidth in your room... ha... that is a complete lie. One employee told me, sir, this is how it is in this hotel, we get complaints everyday and we need to tell them we will fix it and increase the bandwidth but it just wont happen. Vacaction Club SALES: Beware, we lost close to 30 minutes when we arrived because we were sent with a lady offering us discounts and coupons for attending a vacation club thing, DONT do it. If they start offering you stuff and if someone is "too friendly" with you when you arrive, they will start with the vacation club speech. Pools are great. Nice, really nice pools, that is the best thing in the hotel. Rooms: OUTDATED! Old furniture. Elevators: Only 2 people allowed. This makes it really slow. Go to Cancun, Costa Mujeres, Playa del Carmen, Tulum, that area is more covid-friendly and the INTERNET is amazing in that area and hotels.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Rooms

    Rooms-2

    Service

    Service-3

    Birthday celebration

    Reviewed by D4428SRveronicac() on May 01, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I had a birthday getaway, and to say that our stay here was amazing is an understatement, The hotel was very clean and the restaurant managers Ricardo and Memorio went above and beyond for us. They always made sure I had amazing food and made sure I never had to worry about eating since I am vegan. They made sure my food was as amazing as my husbands and they did not disappointment. The night of my husbands birthday we had an amazing dinner thanks to them and it was truly night to remember. All and all our stay at this hotel was amazing and will be recommending it to our family and friends.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    If you are pool lover, this is your place!!

    Reviewed by Laura H() on Apr 27, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The beach is a bit steep and water rough, but the pools were wonderful- the best we have been to- huge and warm. The food is better than average, and the service was top-notch! Our pool front swim out was perfect and the one you want, as the other rooms are farther back- they are just not ideally situated. Great time taking a cab to the shopping area downtown-- nice shops, the loom shop is excellent! We felt totally safe even though they arent as fluent in English as most destinations are. They try very hard and we got by with minimal Spanish . Entertainment was weak and sparse but they try very hard to please. This was a bit of a step down for us, being Akumal, Maroma and Zoetry Rolandi fans, but we were pleasantly surprised at how nice it was for the price. We will definitely return for another lazy week!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Birthday Celebration with friends

    Reviewed by Beverly N(Effingham, Illinois) on Apr 27, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We absolutely loved our 7 day stay at Secrets in April. Future trips will have a lot to live up to after this one. They had a special birthday party for the two in our party that were celebrating birthdays, it was so wonderful. The staff spoiled us rotten, Mardeli and Saul waited on us at our swim up room and was so good to us, Nathaly at the dining room remembered our names and room number after one day, they are always have a smile on their face and are eager to help. Oswalt, Candy and Jairo also took special care of us as well. Every member of the staff was awesome. We will definitely be back, I am sure that it will be much busier in the future, but I anticipate that the staff will be just as wonderful when the capacity of the resort is restored to full capacity. The resort and surrounding areas are beautiful, the rooms were very nice as well.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Back Home Again

    Reviewed by Rick R(Minocqua, Wisconsin) on Apr 25, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Spent Valentines week 2021 at our favorite place in the world. Get the special thank yous in first. Salvador, Juanita, Nathly, Marcelo,( No more Mama and Babies for my wife!) Axle, Ana. (Thanks for the surprise!), Ileana ,( you came through again) , and especially Isabel, AGAIN! What more can I say? The resort was extremely quiet do to covid restritions. About 20% full. Safety and sanitation was taken very seriously. No buffets. Everyone had masks with the exception of two extremely drunk American women. Sanitation mats at entrance to resort and restaurants. Bags were taken and sanitized before delivery to the room. And testing was provided by the resort. No fighting for lounges. We had a swim out again. Love it. Ricardo at Cin Cin , and the chef Hector made sure I had a special birthday. Ricardo said something I’ll always remember, “If you ask, nothing is impossible.” That’s pretty much been our experience at Secrets Huatulco since our first time, which is seven visits ago now. We’ll be back next year as usual.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5