The Westin Maui Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 6327 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Great Experience!

    Reviewed by terenceo235() on May 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed here for our 7-day honeymoon, and had a great experience. The view from our Ocean Tower room was phenomenal, and the staff was super friendly and accommodating. We met with the concierge (Aurora); she was very helpful and knowledgeable about the area and what activities we might enjoy. Based on her recommendations, we did both snorkeling and a dinner cruise, and they were both amazing. The pools, bars, and restaurants we also great, and the poolside service fro drinks and food was very nice to have. I would recommend this hotel for anyone looking to getaway for a few days and have a great experience within Maui.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Fist time for us

    Reviewed by matovirm(Littleton, Colorado) on May 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was the first time staying at the Westin Maui Resort and Spa for us and it definitely won't be our last. We were originally supposed to take this trip in September and the only thing bad we can say is we are sorry we don't have it to look forward to now. We felt that every person we encountered, from Caroline who checked us in to the desk person that checked us out, they only wanted to serve us. We were asked multiple times if we needed anything, let us know if there is anything we can do.....they seemed to be at our personal beck and call. From the housekeeping staff who always said, aloha, the towel men and women who asked if there was anything else they could get for us, the staff that were constantly cleaning the lounges to make them safe (from Covid or other germs), the servers who made sure that you always had the opportunity to have a cold drink, the landscapers who made sure the grounds were so beautiful to look at you didn't want to leave and go to dinner. Many nights we sat and watched the beautiful Hawaiian sunsets from our oceanfront room or watched the moon come up over the ocean and work it's magic. You are literally steps away from the ocean as well as the pools. I don't know how soon but we will definitely be coming back to this particular hotel. Aloha.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Great Stay

    Reviewed by SteveNScottsdale(Scottsdale, Arizona) on May 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I had an ocean view room. Every evening I sat on the lanai with a glass of wine, very peaceful. Housekeeping dd a great job and the room was very pleasant. The grounds are beautiful, wonderful location.

    Dawn and Joven are amazing

    Reviewed by 3951528(Los Angeles, California) on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wonderful front desk service! The industry is losing a lot of its charm through the pandemic. Recently, I have been booking reservations based on the features of the property. Joven and Dawn at the front desk made the experience exceptional by going above and beyond of what they need to do. Small things, such as being polite and remembering me and my boyfriend, go such a long way. I usually don't think "I'll come back", but I definitely feel that I will come back to this resort!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Great trip to celebrate anniversary

    Reviewed by erice587(Phoenix, Arizona) on May 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I celebrated our wedding anniversary over Easter weekend. We initially booked our trip for 2020 but decided to postpone the trip to 2021 since the hotel closed for a period in 2020 due to COVID. I highly recommend the Hokupa’a Tower with access to the new Ianai. Our first night of the stay was spent in the Ocean tower with a pool / ocean view. Although the view was GREAT, we decided to upgrade to the Hokupa’a Tower since the rooms are much more spacious and newer in the Hokupa’a Tower and this tower provides access to the lanai. The lanai area has a daily breakfast offering as well as its own bar with fantastic service. Our first day we went to one of the pool bars and it took over 20 minutes to get a drink so it was worth doing the upgrade where there is no wait to order a drink / food and where the setting is very peaceful and has amazing views. I also recommend using the Spa where the treatment was very good and relaxing. A special thank you to Kevin Hancock, Director of Guest Experience, who went out of his way to ensure my wife and I had a great trip to celebrate our wedding anniversary!!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5