Hacienda Encantada Resort & Residences

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    What to expect (based on 5117 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Beautiful property, but poorly run

    Reviewed by 134dalet() on Oct 25, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We spent a week in a nice 2bdr 3bath ocean view suite. Gorgeous views, beautiful location lovely pool areas. The rooftop pool has amazing views! The problems were as follows: 1st we had to wait outside our room in 95 degree heat when we arrived because the locks didn't work.We waited for over an hour after traveling all day and checking in. The entire mechanism had to be switched with another room. Then the A/C wasn't working in the living room. We asked to just switch rooms since the hotel was only 40% occupied, but no-one seemed to have the authority to do this. Luckily the A/C worked in the bedrooms. We reported this 3 times, they came to try to fix it once but it was no better. They came a second time and spent 1 1/2 hours fixing a toilet paper dispenser which we didn't even care about! The washer and dryer didn't work and I realized this only after pouring soap all over my clothes. When we arrived in the room it didn't seem very clean. Soap and shampoos had been opened. Some of the rooms had a seal saying 'sanitized" over the door but ours did not.Maid service was sketchy never wiped down microwave dust balls under the beds, some pillows smelled moldy. This didn't inspire confidence that we were avoiding germs! They try to make a big show of being 'COVID safe' by sealing all the dishes in individual wrappers and making you walk through a human car wash that sprays you with a magical liquid that eliminates viruses but the attention to detail and follow up is not there. I must say the entire staff is VERY friendly and everyone does wear a mask. I believe this resort has potential if it were better managed.

    Individual ratings:

    Location

    Location-4

    Service

    Service-2

    Value

    Value-3

    Exceptional Visit

    Reviewed by 5citiescpa(Arroyo Grande, California) on Oct 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I went to Hacienda Encantada approximately 10 years ago and had a great trip (except for a minor incident when I walked into a glass door and it shattered). Anyway, my first experience at the Encantadas was great. In the intervening years I have been to several other resorts on the corridor and in San Jose del Cabo. Some of which have been top notch. But let me tell you, this new Hacienda is amazing. Not only are the facilities top, top notch, but the service is over the top as well. The service we received by the front desk was very personal. Both Daniela and Dayna made us feel right at home. And Jaime on the Valet was funny and helped us a great deal. I wish I remembered the name of the other Valet, but he was equally helpful and friendly.

    Outstanding friendly service

    Reviewed by suecL6897QU(South Dakota) on Oct 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We enjoyed a wonderful time at Hacienda Encantada. Our first day of lounging and relaxing by the pool on a seawall overlooking the Sea of Cortez was made even better with Rigaberto at "The patio" serving us refreshing drinks and wonderful food. The drinks kept coming even before our glasses were empty. The next day to top it off our wonderful waitress Johany was so welcoming at breakfast, taking care of our every want before we knew we wanted it...... We loved being sat in her section. Her smile... "Loved it" !!! Yanco and Marvin were excellent Bellboys, we kept them busy and were always welcoming and friendly, anxious to help and take us anywhere we wanted to go. Thank You Thank You Thank You

    Booking Lie

    Reviewed by Jujujths(Dallas, Texas) on Oct 22, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Hacienda Encanta is located at prime location with a breathe taking view of the ocean and arch at the distance. Los Ricos restaurant offers delicious food has has spectacular views. All staff a very very nice, I was impressed. However, theh lied to me when I booked, I was told I would have two way shuttle service from and to airport, my last day I found out that they dont even offer that. I wouldn't have booked them otherwise, I had choices. Their rooms are outdated, furniture, bedding, drapes, decor, ropes, all aged and overly used. The bathroom has a round mirror on the wall from which I could only see the top of my head, I guess they only thought of super tall people when they installed the sink and mirror.

    Vacation 2020

    Reviewed by hd1star(San Mateo, California) on Oct 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I had such a great time with Carlos from the entertainment team. He took good care of me while being away from home with physical therapy that I am normally accustomed to back at home. He was up to play any sport I was interested in and was pretty good at all of them! He genuinely cares about how much fun I'm having and is always making sure I'm feeling good about it. I will definitely recommend him to anyone.