Sheraton Grand Los Cabos Hacienda del Mar

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    What to expect (based on 2127 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Pure Bliss! Stunning Location with Excellent Service

    Reviewed by sarahbY2639BS() on Sep 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Sheraton Grand Hacienda del Mar is an absolute tropical paradise. ?? Upon arrival to this Stunning Spanish colonial property, we were greeted by a delightful gentleman called Irvin whom made us feel so welcome and at home. This place makes you feel instantly relaxed and at one with nature. The location is second to none. We love that the resort stands alone. You feel that you are on your own private desert island with miles of gorgeous sugar sand beaches and crystal turquoise waters. The ocean is not for swimming but we are in awe of the power of the crashing waves and watching the talented surfers ?? The grounds are spectacular. A magical tropical garden. The staff work so hard at maintaining this beautiful oasis. ?? We had a slight discomfort with the room and Manny at the front desk offered exquisite service. He kindly offered to show us some alternative rooms then upgraded us to a beautiful ocean front property with second to none panoramic views of the beach. We can not fault the level of service and genuine kindness of all of the staff. Juvilio and Alejandra waited on us hand and foot at breakfast in Tomatoes restaurant and always with a beautiful smile. We will be returning for sure. It has been an unforgettable stay ?? Once again, a special thanks to Irvin, Manny, Juvilio and Alejandra for going out of their way to making our stay extra special.

    EXCELLENT location & the BEST, most gracious, kind, friendly staff

    Reviewed by Adventure35348324807() on Sep 03, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We appreciated the manager's assistance when needed - Fernanda. She was professional, efficient and friendly. Outstanding! Also Glenda Adriana and the workers at Bahia Point (Abraham & many others). Erik was an excellent, accommodating waiter at the restaurant as were the rest of the employees each time we had a meal at El Ciruelo and other restaurants. An attendant even got a cold towel for me while I was on the treadmill. Incredibly thoughtful people at the Westin Los Cabos--they help make the experience positive and memorable. Since we were celebrating a birthday and anniversary, it was a special blessing.

    Highlight of our Year

    Reviewed by delaneydietrich(San Diego, California) on Sep 02, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was the first vacation my boyfriend and I went on as a couple and it was truly paradise. I work at a Marriott, and we got an awesome discount that I had never seen before that allowed us to finally be able to take the trip we had been dreaming of. The resort and surrounding city was BEAUTIFUL. Loved the many pools and restaurants we could choose from! Our room was in great condition and the view was spectacular. And while all of these things are fantastic, what really made our stay magical were the people who work at the Sheraton Grand Los Cabos Hacienda Del Mar. Ivan checked us in and was super sweet, he offered us two beers upon check in and made sure we were taken care of. Rocio, Jubilio, and the rest of the morning staff at Tomatoes were absolutely delightful. Rocio took care of our table all three mornings we ate breakfast, and made our stay personal and always had a smile on her face. The boys at Tortugas we’re AWESOME! It must have been a slow couple days because while we were at the resort, it was almost empty everywhere we went. Tomas, Benji, and Luis were so friendly. They were interested in who we were and where we came from, why we were visiting and hoped we would return. We visited this bar every day of our stay and they instantly made it our favorite part. Fernando in the sports bar was exceptional as well. He helped us with our decent Spanish and made sure we had everything we needed. The minute we got on the shuttle back to the airport we couldn’t wait to go back. Thank you staff for making our vacation one to remember! Delaney And Benjamin

    True Hacienda Style

    Reviewed by carla011863(Houston, Texas) on Aug 29, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The hotel is so welcoming. Beautiful artwork. The church is so peaceful. Great for weddings. Poolside service was awesome. The absolute best staff. Food service unique, variety of menu choices at all of the resteraunts on site. The comfort and security was never an issue. Will definitely visit again.

    ADELINA Server at Tomatoes......EXCELLENT!!!!

    Reviewed by Seji A() on Aug 27, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and kids really appreciated and enjoyed the excellent service from Adelina who clearly cares for her customers and especially kids. Adelina goes out of her way to deliver an excellent and welcoming service which was greatly appreciated.