El Cid El Moro Beach Hotel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 3005 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Budget Resort for Mexican tourists

    Reviewed by Jvu4(Westminster, Ca) on May 03, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    El cid Moro and Castilla are not ready for international tourists. It is obvious that you cater to local Mexican clientele. Half of your staff don't speak English. The day-pass caused daily overcrowded situation at the main swimming pool. The adult pool on the Moro side is cold, not heated. The breakfast and lunch buffet menu are the same daily. No stocking in the refrigerator, not even water. Your resort didn't meet our expectation. We won't come back.

    Best resort!

    Reviewed by Sightsee222835() on May 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    El CID is the best resort, so great for families. So clean. The food is incredible. The staff is so friendly and go above and beyond. So safe! Would recommend to everyone. The activities are so fun. So much entertainment.

    A great resort - great staff, delicious food

    Reviewed by paullakw2021(Loudonville, Ohio) on May 02, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have been coming to El Cid in Mazatlan for 13 years now and I am always impressed by how responsive the staff is to suggestions and feedback to improve the resort and your experience at the resort. The staff is so helpful with any need and so friendly. El Cid's response to Covid outshines anything I've seen stateside and I felt very safe during my stay. Hand sanitizing stations are everywhere and ALL staff wear masks and glasses when in closer contact with the public. Masks are requested of the guests in most areas of the buildings (except outside). The food seems to get better each time we go and this year saw a revamp of the menus with some delicious additions. The presentation is so elegant and the food is scrumptious, this year they had HUGE shrimp and the beef is always so tender. We think very highly of El Cid and enjoy the city of Mazatlan, where there is so much to see and do.

    excellent!

    Reviewed by svitlanakovalyk(Mazatlan, Mexico) on Apr 20, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had an excellent vacation, all staff was very friendly, Entertaining staff provided a variety of activities for both children and adults, Besides, there were many facilities for us to use. We plan to be back next year, hopefully, we see the same staff. Greetings to entertaining staff ( Karla, Ruben and Enrique) from Danylko and his family.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Spring Break

    Reviewed by Companion543229() on Apr 14, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The rooms we had were terrific. The beds very comfortable. We were there during Holy Week, so resort and town very busy. Everything was clean and the staff courteous. This was our first experience to El Moro. It's an older facility, but everything has been kept in good shape. Great location, near many activities. Beach is not very wide along the Golden Zone, so when it's busy, can be hard to find a dry spot. El Moro keeps the beach area clean and attended. Really liked the diversity in pools.