Oceano Palace Beach Hotel

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 1936 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Party resort

    Reviewed by 784kristinem(Lynnwood, Washington) on Feb 07, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    If you are looking for a resort that is quiet, do not stay at the Oceana. Staff was wonderful. Resort is for young adults and children. Very loud in the pools and hot tub. Live music, games being called using a mic as well as the Mariachi band on the beach. Two nights before I was to check out the music didn't stop until midnight. I went to the concierge to suggest they specify on their website that this is not a laid back relaxing resort. I did not expect anything just wanted to be sure in the future if someone is looking for quiet this is not the resort to stay. The concierge called the manager! To make a very long story short, I was moved to Luna Palace for my last night and it was perfect. I feel the management went above and beyond to assure me how very sorry they were for my inconvenience. As I said, great resort for young families but not where you should stay if you want relaxation.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-3

    Terrible

    Reviewed by Viesia(Victoria, Canada) on Jan 27, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I travel a lot and we have been to Mexico many times. This is the worst hotel I have even been. Stay away. Cold water, very poor food. You should use another hotel. I am shocked that Sunwing vacation uses this hotel !!!

    Individual ratings:

    Location

    Location-1

    Service

    Service-1

    Value

    Value-1

    Looking to relax and have some down time....

    Reviewed by flannery2634(Victoria, Canada) on Jan 20, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Last minute package to Mazatlan and a first time visit to the area.Having visited many regions of Mexico over 30 plus years we decided to see Mazatlan, a city not often promoted by tour companies.The people were , as always, very friendly in all the shops and markets. Getting around is easy by taking the green bus into and back from town(11 pesos) each way. Visit the main Mercado Centro which has everything you would need as gifts as well as food stalls with freshly caught local fish and shrimp at prices you would never see at home !Get your chef at the hotel to cook something up for you. The hotel staff were all helpful and engaging.The option to use the other sister hotel pools was a blessing since they could be less crowded and quiet. The best meal night was Friday which featured regional Mexican specialties like mole poblano and sopa de tortilla. .A BIG warning to ALL visitors to Mazatlan.Local culture has ever present live bands playing a type of european ompahpah music on the beach ,usually from 1 pm to as late as 8pm .If you are a big fan of tuba music with repeated marching band drum sounds , you should bring ear plugs. I spoke to the hotel staff who did not care for the onslaught of the same music 6 days in a row. I casually polled most of the Canadian and American guests and 98% would not return due to the annoying and ongoing music.It was something we had never encountered in Puerto Vallarta or any other beach resort towns.It was the same experience everyone reported no matter which hotel you stayed at. I would strongly suggest the local authorities bring in some type of guidelines to limit the playing time and hours. Until that changes , we will NOT return.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-4

    Value

    Value-3

    Great Time

    Reviewed by Valdezmark(San Miguel De Allende) on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    What a nice hotel. What a great price. We were here for four days. All inclusive on the cheap. First day we asked for a room change due to construction noise. Granted and upgraded. Food was good for the price. Drinks all inclusive for National drinks. Ambiance really Mexican. Noticed more Mexican families than others. Many Canadians and older Americans. Clearly this place is a well kept secret. Rooms were nice not spartan at all. Bed was firm but very comfortable. Pool has activities all day long. There are three properties in total here we stayed at Ocean Palace. Sunsets looking out at the small islands incredible. Good security and safes in each room. We flew into Culiacán since it was cheaper and then took the AUS bus to Mazatlán. Two hours and a movie on the bus and here we were. Can’t say enough about saving money but the whole trip was economically correct. We will definitely be coming here again.

    Glad to return!

    Reviewed by MacsMom11(St. Albert, Canada) on Jan 13, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My husband and I returned after 14 years! Nice to know there are now 3 other sister hotels as Luna Palace was the only option. Staff is great and very friendly. Filipe and the other bartenders took care of us very well. It is a very popular hotel with the local families, especially since the new highway from Durango is open, allowing those inland to come to the coast. A great hotel to be immersed with the locals and practice your Spanish! Food is typical cuisine, there is always fish, pork, beef, saladas and of course tacos! Nice to be able to stay at one and play at all 4! It's location is great as many local restaurants are close by if you don't want to eat there. We would definitely return!