Pueblo Bonito Emerald Bay Resort & Spa reviews
6972 TripAdvisor reviews
Not 5 star
232sv (British Columbia, Canada) on Mar 23, 2024
The service, pools, grounds and cleanliness are great. Room is large and view is wonderful. Chill atmosphere. Mostly seniors and young families. Food is marginal. The best food is off the pool menu and breakfast at The Bistro was nice. Menu options are limited and food quantity isn’t great. Especially at the buffet. No point going to the sister resort as the menu options are even smaller. The mattress in the room was like sleeping on cement with rocks. Could feel every spring. Think it was quite old. Sheets were nice quality but the blanket was old, stained and scratchy. Given that the resort also a time share place, you need to deal with a salesperson trying to get you to go to a presentation every day. Just not what we expected.
Thanks to all
Mario V on Mar 22, 2024
Our stay at Pueblo Bonito Esmeralda Bay resort was a great experience for both me and my wife, the property is dreamlike and has what we were looking for in abundance, Tranquility. Its beautiful gardens with different species of animals and waterfalls give a touch of beauty to the place. The food is varied and delicious but above all the staff like Jose and Jorge at the bar, the pool for adults and Carlos and Emanuel who make your meals a good experience with their attention to detail, it is also worth mentioning Michel, she is always there attentive to serve with a beautiful smile and pleasant attitude. In conclusion, we were satisfied with our stay in this place. Keep up the excellent work.
Great staff, but facility is aging.
Fishlynnify (Midway, Utah) on Mar 22, 2024
We love this resort and are timeshare owners here. As usual, the elite concierge staff was exceptional in their attention, Jesus Humberto Sanchez is the BEST pool waiter there is, and the grounds are gorgeous. However, the rest rooms at the pool area, as well as the lobby are tired, worn and dirty-looking. The cleaners work hard and do a great job but this part of the facility is embarrassingly old. ( The reno on the Cordeliere is beautiful, but hardly needed it.) My friend stayed in a room where the beds, which are hard and creaky with wooden frames, were only made with sheets. There were blankets in plastic in the closet which were serviceable but threadbare and had a few holes. Even though she used it every night, the maids never made up the bed with a blanket. Her door also was coming off the hinges and needed repair by maintenance. I found the hardness of the mattress gave me a backache. This beautiful resort can be so much better! I hope something can be done to improve before I bring friends and family there next year.
Great resort
Russ A on Mar 22, 2024
Been coming to Pueblo Bonito Emerald Bay for about 20 years. I love it. The employees are great, especially Jose Luis at the main pool and Martin Olivas guest service manager. Martin has helped in getting reservation, rooms and even helped me find my phone when I lost it. I highly recommend Emerald Bay and hope to continue coming back for another 20 years.
Mazatlán Fun
Catherine L (Edmonton, Canada) on Mar 20, 2024
The service and kind staff was above and beyond any vacation I’ve had prior in MEXICO 20+ times. I recommend families to make this their top establishment to visit if you plan to come to Mazatlán. Also make sure to visit the hot spots in town Lucky B’s and Gus Gus great live entertainment and atmosphere ??