Excellence Oyster Bay

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 2221 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Will write full review later but....

    Reviewed by MegR236(Elbridge, New York, United States) on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Tonight after having a long day in the sun and a few too many cocktails, my husband became sick, needing a full bed linen change. To the rescue came Neville and Yolanda. They quickly came and turned my room over and made a pretty awful situation seem not as bad. They laughed with me and she even gave me a hug. Top level service! Thank you so much!!

    Excellence Oyster Bay

    Reviewed by Lindsey-Lou-76() on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had a fantastic trip. 3 couples traveled together. Michael gave us a great catamaran trip on the beautiful water. Speaking of the ocean, stunning beauty! Nicar & Marshalee gave us fantastic service on the beach Excellence Club area. Alex & Daniel at Spice restaurant were very entertaining. The food was delicious, least favorite was the French restaurant. Keraniique was our server at The Grill, she was awesome!! Crazy Kenny entertained us daily at the pool! We relaxed, laughed, ate & drank! It was a fun trip!

    Excellence Oyster Bay

    Reviewed by TomFonthill(Fonthill) on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We were told Excellence was the best/amazing, etc,,I did not find Oyster Bay to be quite Amazing. Though it was a good resort, not necessarily worth any more money than Secrets. Overall I say Secrets is a better value and we have stayed at 4 Secrets properties. We upgraded to Excellence Club and the 2 extra restaurants Magna & Zenith were excellent, regular restaurants were only good. Excellence upgrade is supposed to get a better mini bar etc as well, we found you had to ask for upgraded drinks and had to tip to get anything different than regular Swimming pool is pretty old for being only 1+ years old, tiles missing, pretty aged already. Gardens were mainly mud and not well maintained, disappointing. Staff is overall great. My wife loved the resort overall. Maybe I was comparing to others and thinking too much about the extra $ to give it as good of a rating as she might. Would I go back? Cost would likely swing me to try somewhere else.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3

    Great stay, terrible entry and exit

    Reviewed by bobbybV2894OD(Newport, Rhode Island) on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The resort was great, the people in the resort were wonderful, food and drinks delightful, the parties were endless, the administration behind closed doors were terrible, nothing but issues upon arrival with no attempt to rectify, and they double charged us when we left and there is still no resolution. we were forced to pay or else we would miss our flights, great way to end a birthday weekend. We love Jamaica, not so much this resort right now.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-3

    Rooms

    Rooms-2

    Service

    Service-5

    Value

    Value-3

    Awesome honeymoon

    Reviewed by styel2019(Montreal, Canada) on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The room Our whole stay was fabulous. The resort is incredible. Perfect for our honeymoon. We were staying at beach house number 11 and it was perfect. We were close enough to the bars and the restaurants but far enough from the pool where the activities where taking places. That way the music and everything were not disturbing us when we were in the room. Also, even if we had a view on the sea, we had a tree and small bushes in front of our balcony so we had a but more of intimacy. The room was big and very comfortable. Special thanks to Jonelle who did all the cleaning! The staff The staff is really friendly and joyful. You are in Jamaica so everything is slower, but it is a fantastical way to relax. We laugh a lot with Anna-Lise at the Lobster house. Kelvin and Christopher started and ended our stay with their smile. The food In other reviews, we saw a bit of bad commentary about the food. Quite frankly, we found it delicious. With 10 restaurants, room services and 10 bars, it is impossible to not find something to your liking. The portion were a bit small in some restaurant, but for us it was a good thing. We were ordering 3 appetizers for 2 persons so we could taste a variety of things. The only little flaw was the room service. Each time we ordered something, it wasn't exactly as described on the menu. Example: the tomato soup was supposed to come with a garlic or parmesan bread, never saw that bread. But really, it was a small thing that didn't affect our stay. The resort The resort is beautiful. Since it is almost an island, it is very quiet. You are far from other resorts. The beach is gorgeous but there is some alga and coral in some spots. We took the Excellence club so we had access to a special portion of the beach. That was perfect. We had a spot sooo quiet and romantic on that beach. Perfect for our honeymoon. The pools are also really nice. We loved the infinite pool at the X-lounge. The view was amazing. Finally, there is a pool with activities and an other without. Even if they are really close one from the other, you don't ear much when you are in the quiet pool. It is well designed. Final suggestion: bring some bugspray. Around 17:30, the mosquitoes come out! We were warned so we knew what to expect.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5