Grand Palladium Jamaica Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 11484 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Mr & Mrs Wedderburn

    Reviewed by 560tanb() on May 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We celebrated our Anniversary at this amazing resort. Upon check in we met the General Manager and of course he was very courteous and professional. We went to our room it was decorated with happy anniversary banner and balloons. Happy Anniversary cake was delivered by room service to top it off. Food was very good, especially at the seafood restaurant. Bigup to the following team members that made our vacation excellent. Ann Marie room service chef, Chris Rock, Joan from the seafood restaurant, Alex from the bar, Omar Maintenance manager, Jermaine the Bellman, Grant from restaurant and last but certainly not least Jade from the Executive Office. Jade you are exceptional and strongly believe in total guest satisfaction. Your customer service skills is like no other. Well done! We will certainly visit again..... One Love!

    Average

    Reviewed by johnsontasheka255() on May 14, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    It’s a wonder place the front desk staff need to be more willing to please the customer and house keeping need to clean the room a little better cause behind the bed need to be clean but the place is lovely I would come again but things needs to adjust

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-3

    Rooms

    Rooms-4

    Service

    Service-2

    Value

    Value-3

    Anniversary in Jamaica!

    Reviewed by killahman78(Cincinnati, Ohio) on May 13, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Had a great time. We were there for 5 days. Really impressed with the Covid policies and sanitation requirements. Room and resort was dated but clean and no bugs. Food was amazing! Ox tails, goat with a nice variety at the buffets daily. Nice that there were multiple restaurants open for dinner (would definitely recommend the steakhouse, Jamaican and Indian). Drinks were decent but no top shelf options. Lovely beach with no problems finding a spot to relax and enjoy. I Would have liked to see something acknowledging our anniversary as this was highlighted before check in (towel decorations or something). Otherwise fantastic trip!

    Wonderful stay

    Reviewed by Tchampion2021(Phoenix, Arizona) on May 13, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Overall this is a fantastic resort this is my third time to the resort. The staff is super friendly and will do anything for you. A few you things have changed in the past two years since I’ve been there. I would say the most important is charging for premium liquor their top vodka that is included is absolute which is a hangover waiting to happen I highly suggest that they change this to at least offer Grey goose or Tito‘s. And also have at least one middle or top shelf tequila

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Kimone’s review

    Reviewed by kimkI6258MJ() on May 13, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Hotel needs upgrading for the facility and training for the staff. The shuttle drivers could be more pleasant, the food had flies on them in the buffet restaurants, the wait staff seemed aggravated and there was not a lot of day entertainment in terms of music and vibes

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-3

    Rooms

    Rooms-1

    Service

    Service-3

    Value

    Value-2