Grand Palladium Lady Hamilton Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 9311 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    What a vacation!!!

    Reviewed by Christinanicolene() on Oct 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    After travelling 3 hrs from Kingston, my family and I arrived at 1:24pm where we were greeted with friendly and welcoming staff. We were directed to the check in area, where we proceeded to fill out forms for the 3 rooms booked and paid for prior to our arrival. After completing the forms we were told the rooms will not be available until 3pm (which is usually the norm for all resorts), this was not a problem as we were told we can have lunch and walk around the property until. We returned to the Check-in agent Crystal at the front desk at around 4:30pm (very friendly and accommodating staff), however we were told the rooms are still not ready. We figured this was due to the high occupancy and the fact that this was a holiday weekend. We then decided to lounge around in the lobby area,have a few drinks and wait. At approximately 6pm we went back to check on the rooms, they were still not ready, we were running out of patience at this time, but with Crystal gentle spirit and reassuring attitude we were still confident that we would have a good time. After waiting another 2 hours my daughters started to get pretty impatient,tired and at this point hungry and irritable. I went back to the lobby area, at this point a huge crowd with disgruntled guests were gathered around the one agent (Crystal) who seemed to be the only one assisting at the check in counter! Persons had still not received rooms at this point! I began to get irate at this point and inconsolable as its starting to get frustrating with the kids, dinner time has gone, no food by the buffet or anywhere else we were told by random staff passing by. After my out bursts a manager finally presents himself! Some Mr.James person, he seemed pretty confused and flustered at this point and could not the get crowd of guests to calm down, I was very upset and started to cuss!!! After which A staff member by the name of Devon Lindsay threatened to throw me off the property!! His exacts words to the security guards were "throw her out!" Of course it became pretty out of control at this point. At this point no one is communicating and telling us why the rooms aren't ready at after 10pm!!!! While I was still enraged another manager by the name of Petrina came to assist, at first we had no confident in what she was saying and trying to assure us that she will have our rooms ready after Mr.James' failed attempts and poor customer service and nonchalant attitude PETRINA reassured me and my family that she will have our 3 rooms ready as soon as she could. She took our contact information and communicated with us at least every 10 mins while the rooms were being prepared.she even went assisted with the cleaning and sanitizing of the rooms Herself!! As upset as we were this made such a difference for us!she personally ensure that our rooms were up to standard of the resorts reputation. At 11 :45pm, finally she called and told us that our rooms were ready and that she will be sending the bell man to pick us up! Upon arriving to our rooms there she was waiting on us, she apologized profusely about the entire situation and promised that she will do everything within her authority to ensure that we will have a great vacation despite what took place. This was now Sunday morning we decided to go down for breakfast and try to make best of our vacation as planned. We went to the pool,the kids had an awesome time by the waterpark, great entertainment by the pool, we were having a good time. To our surprise it was a call from Petrina again, she told us to pack our bags and that she will be upgrading our rooms(all 3 rooms) and she was still soo apologetic and was determined that we will have a good time and convinced us that the service we received from the previous night was not up to standard with the resort. Unbeknownst to us she called again later on and told us dinner was reserved! By the steakhouse, we were greeted there with friendly staff and again Petrina had special reservation with bottles of champagne for us. She also extended our reservation to an additional day in compensation for the Saturday we lost. After all our vacation turned out awesome!thanks to Petrina! P.S.Something needs to be done about Devon Lindsay!!!!!!after threatening to throw me out!!

    Aqua Yoga At Main Pool

    Reviewed by P2832XEjayr() on Oct 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was my first time doing Aqua Yoga and it was sooo relaxing, stress relieving, letting all anger loose inhaling happiness. Jovanne helped me do everything. So respectful, down to earth, kind and opened arms etc ! I had a great experience with Jovanne during Aqua Yoga and I will definitely do it again. Thankyou Jovanne for this great opportunity. If anyone visits grand palladium Jamaica I recommend you ask for Jovanne and enjoy your Aqua Yoga class in the water !!

    Unforgettable Vacay

    Reviewed by Zee_sMommy() on Oct 26, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Heroes Weekend: It started off on a rough note as check-in was messy. But let me tell you, It Was A Great Recovery. Big ups the Managers James and Lindsay, they did everything they could to compensate for the check-in woes. Jevaughn and Saunders at the check-in front desk gave great customer service. Hats off to Chef Jason (that fried fish, finger licking good) and last but never least was the swinging Entertainment Team, Shannon, Marvin & Batman I'll never forget you guys. The Grand Palladium staff made our stay a pleasure....

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Service

    Service-4

    Words can’t say enough

    Reviewed by angabeth2020(Fairview, West Virginia) on Oct 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Don’t miss out on a wonderful time in Jamaica. Stay at Grand Palladium Lady Hamilton Resort. I promise you won’t regret it. I recommend getting a massage at the spa and just relax at one of the pools or the beach.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Birthday trip

    Reviewed by suediannb() on Oct 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The stay was great, weather was great and food was great. Even though there was a long wait to get food .I will definitely recommend you guys. Can’t wait for my next stay with you. I hope the pool bar will be open if that’s possible.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5