Grand Hyatt New York

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 10609 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Worth a stay in NYC

    Reviewed by 617michaelh() on Mar 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    After reading the various and mixed reviews we were somewhat apprehensive about our (6 night) stay. Overall everything went well - and we would stay again. Here are the good bits - room on 27th floor was large, even by non NYC standards, plenty of room, even with all the shopping bags, easily room for three (ie Kids) if needed. Room service good, wifi throughout hotel good, clean, tidy. Bellhop and taxis were effortless. Development needed - the market good do with a few helping hands, bit of a queue at times. Check in was a little slow, as was check out - seemed a few more staff were needed. But, good far out weighs any development needed - its a great location, and all cabbies can find it easily.

    Very disappointing

    Reviewed by Nettie65505(Perth, Australia) on Mar 16, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Previously we stayed at the Hyatt Centric. The two do not compare. Really does need updating. The club room especially. Room very small bathroom felt like I was in a cupboard. Next time we will return to the Centric

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-3

    Good location, the rest not so good

    Reviewed by 616patic(Sao Paulo, SP) on Mar 16, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Good location and modern decor. The rest no good.The price was average for NY, higher considering the resort fee but still I considered a fair price under 200 per night. Bed was too soft, pillows really muchy, shower with very little water. But what made me want to write the review was the absurd price of food in the room. 79 dollars for a meal, no beverages. I asked for a dish called cauliflower steak, thought it had beef but was just the cauliflower with mushrooms. And a cob salad. 79 bucks with a bunch of charges that you dont even understand ( delivery fee, service charge twice) 27 USD only in charges plus space to include a tip and taxes. I could have had the best dinner in a nice restaurant for less than that and the food was not great. So this made me not want to return.

    Tired Property and Staff

    Reviewed by Departure21834753381() on Mar 16, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The quality and service level of this hotel has declined noticeably from my previous visit. Heating did not work in my room and rather than fixing it, the staff decided to sent me extra blankets! When I asked to change rooms, staff was shocked that I asked for a bell person to assist. (And there was no upgrade or acknowledgement of any sort for the inconvenience.) Both the halls and the room were dirty. Room service, while fast, messed up my order. Very substandard experience for the Hyatt brand.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-2

    Value

    Value-3

    FUN IN NYC @ THE GRAND HYATT

    Reviewed by Scenic162578() on Mar 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The GHNY was an AWESOME experience! I have stayed at many NYC hotels and this one was my favorite. The location, room size, security and friendliness of the staff made it wonderful for my sister and me!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

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