Grand Hyatt New York

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 11328 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Grand Hyatt NYC

    Reviewed by 326lindsayj(Charlotte, North Carolina) on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Old hotel but classic charm. Read prior terrible reviews and did not agree with the bad ones. Great location directly beside grand central station. Would definitely recommend. Rooms were comfortable, great beds. I had a conference in the hotel and enjoyed the location for our meeting space.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3

    Lines, Cleaning and Lighting all issues

    Reviewed by Terry B(Toronto, Canada) on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    This year I decided to try Hyatts rather than Hiltons. This hotel was not a good advert for the brand. Long lines and few staff at check in, moldy strawberries and cream that were left in the refrigerator for heavens knows how long, no water in the room even to purchase (hate that !) and it seems that if you sit still watching TV for long enough the lights go out. Also a bit noisy even on the 31st floor. OK there are some redeeming features like being offered a cheap upgrade at check in, beautiful bathroom and modern feel but not for $400 USD a night. Hyatt you can do so much better

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Rooms

    Rooms-4

    Service

    Service-3

    Horrible stay with discourteous staff

    Reviewed by 962somc() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Had to call security every night to complain about the partying next door, despite the sign being posted right outside about quiet hrs. The staff suggested ear plugs to the door slamming and shrieking

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-2

    Rooms

    Rooms-1

    Service

    Service-1

    Value

    Value-1

    Not up to hype

    Reviewed by DiverDonn(New Jersey) on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This is a great hotel that has aged, even though there has been many updates. The room we had was small, but clean. The Club level was not nearly as good as most Hyatt Clubs, in terms of food, service and seating.. The location is spectacular but overall the Hotel is not what it used to be,

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-4

    HARD AS A ROCK BED

    Reviewed by ehabatwaphdengineer() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The room was beautiful and clean, but the bed felt like sleeping on wood boards. It hurt my back, and ruined our stay. It forced us to head home early for lack of sleep. If you are older, find a more comfortable place to stay.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-2