Caribe Royale Orlando

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 4972 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    The total package

    Reviewed by DisneySam() on Dec 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    So we started our stay and it wasn’t a disappointment, breakfast was good and the hotel was beautiful it’s definitely family friendly, but it has something for EVERYONE: couples, business friendly, and families like us, but the night that brought me to review this page was really thanks to the pool slide attendant Steven Brown. It’s the little things on a vacation that really make it feel more like home that’s just what Steven did for us. He made us laugh, went out of his way to really be helpful, brought us extra towels told us secret spots like old friends. He made our adult night out a little extra special and for that especially we will stay again!

    Excellent Service

    Reviewed by rhondas542(Chicago, Illinois) on Dec 05, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We ate at the Calypso, outside bar/restaurant on Wednesday night at the Caribe Royale and the place was very busy Aisha was our server and she was amazing. My husband and I have traveled many places over the years and Aisha was the best, very attentive, drink was never empty didn’t wait for anything it’s like she read our minds. When most places get busy the service lacks but this sure wasn’t the case. Thank you Aisha for taking such great care of us. Compliments to the Chef that made the Mahi Mahi, very good! The Key Lime Pie was great also.

    Such a great stay at caribe royale hotel

    Reviewed by Climber51696348964() on Dec 04, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I came to this hotel for a quick business trip. My room was so nice. The bed was like a dream. It was so relaxing. I decided last min to go to calypso for dinner. Saaida was my server. She recommended the mahi mahi for me. It was cooked to perfection. And the seasoning was perfect! After such a long week I really need a cocktail to go with my meal so I asked for her recommendation. She suggested the ultimate margarita. It was perfect and went so good with my meal! Everything was so great I look forward to the next stay. Thank you so much saaida! I can't wait to come back with the family to see you again.

    Beautiful Wedding

    Reviewed by John M(St. Petersburg, Florida) on Dec 03, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I attended Maria & Scott's wedding at The Caribe Royale in Orlando. The ceremony was held outside in a Pier overlooking a lake and was beautiful, a perfect setting! We started with a reception which was held inside the convention center right next door. The Sushi display was amazing, fresh and plentiful. Plus a great variety of appetizers. We then moved in to a small ballroom where we had dinner. I had the Short ribs which were outstanding, restaurant quality in a banquet setting! My wife had the chicken which was also great. Special mention about the staff who were very attentive throughout the whole night. Luis, the bartender has a great memory! He already had my drink ready as I approached the bar. It was a wonderful evening and everyone had great time.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    HORROR WEDDING

    Reviewed by jmluke0513() on Dec 01, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Please don’t let the glamour of a resort sway your decision to have your wedding at Caribe; when we started planning our wedding, we too thought “oh wow”, Caribe Royale would be a dazzling location for our wedding. We were originally planning the whole wedding with a former catering sales manager, Ashley Mckinnon, who kept us at ease and was very helpful in pointing us in the right direction. Two months before our wedding, he left Caribe, and our nightmare began. In comes the new catering sales Manger, Elisabet Bleck. She was not at all helpful nor the least bit hospitable towards us, even with our wedding two months away! Elements of our wedding that Ashley had promised us were not on the contract and signed for, but it was in his notes on our file. Forget honoring his documented promises, she refused to even look through his notes. Any time we would ask her for a favor, she would repeat the same words, “it’s not in the contract”. Her style of management may be that everything must be in the contract, however, how stubborn must someone be to be appointed a new position and force a current client to follow their rules of doing business? That’s why we have the term “Transition”, there should be some sort of sensitivity/leniency towards a client switching between two completely different sales managers. Especially with our wedding being two months away; this disturbing behavior can only be attributed to sheer inexperience in the field of catering. Furthermore, when we would talk to her managers with her, she would never try to help us, but would rather try to steer them from saying “yes” to us over the simplest things! She seems to forget she’s in the wedding industry; not on the finance team of a fortune 500 company trying to secure the most profitable deal. At this time, my finace and I started panicking because everything went from seamless and simple to unbearably difficult dealing with Elisabet Bleck who was not the slightest bit compassionate to us. For her it was all about the dollar signs and how to make our life miserable; honestly, the sheer disregard for our emotions during what should be a beautiful wedding process was again, disgusting. Every phone call from her was picked up with horrific anticipation and the only thing she had to say was that we can’t have something or the other for our wedding. Unfortunately, the story only gets uglier; on the day of our food tasting, she had us taste the food that they were going to serve for our cocktail hour. After the food tasting we had a phone conversation with my dad and Elisabet Bleck where she was laughing at my dad because he requested items, this was very unprofessional on her part and again, proved to us she was inexperienced and had blatant disregard for our emotions. However, the food seemed fine at the tasting, there was chicken, steak, pork chops, and shrimp, but guess what? On the day of our wedding, what they provided was eggrolls, quiche, samosa, and other varieties of frozen food that can easily be thrown in the oven and cooked. Speechless… Three to four days before our wedding (when we should be relaxing and getting ready for the big day), I get a call from Elisabet saying we cannot have the fog machine or sparklers at our wedding because it was a “fire hazard” and we would have to get a permit from the fire Marshall if we wanted it. I have no idea why out of nowhere, after looking over our files for two months, she would tell us this three days before our wedding. By this point, we already paid the vendors for sparklers and a fog machine (the fog machine and the sparklers are water based and does not create heat or actual smoke). After paying the fire marshall over $800 for last minute fees, on the day of our wedding, they said we cannot have the sparklers at the wedding. Furthermore, Elisabet Bleck and her assistant messed up the timing for the fire marshall and thus, another loss for our dream wedding. Let’s now talk about what was in our contract (it’s almost comical at this point). On the day of our wedding, during cocktail hours, we were promised in our contract Remy Martin, Black Label and Grey Goose as well as other liquor brands. They said they never got their shipment of Remy Martin; how does a resort of this caliber run out of a brand when they knew we needed it for our wedding! Furthermore, if your client is paying extra for a specific brand of alcohol, are you seriously going to say, “Oh well, the shipment didn’t come in” or are you going to go out of your way to find a local supplier In order to stay true to your “contract”? We can keep going on the subject of alcohol; they never put Black Label out until our dads had to find Elisabet Bleck and tell her to put it out. She obliged since it was in the “contract”, but was extremely rude to both of our parents in the process. If the night couldn’t get any worse, the bartenders were extremely rude to the guests and called one of my cousins a bit**; my cousins spoke to the manager and he didn’t even care to hear what they had to say. Other bartenders were disrespectful of our guests as well, saying “you can’t drink any other brand but this?”. I will be attaching a picture of a drink a guest received with a dead bug in it. Both of us (the bride and groom) were entering to the song “Shots” and Elisabet Bleck was supposed to have a tray of shots for the whole bridal party on the dance floor when we entered, but she did not do that. Moreover, Elisabet Bleck was supposed to be at our reception as a coordinator from when the cocktail hour started to when the dance floor opened up, which was around 10 PM. She had been missing since 6:30 PM and when we told two of her fellow employees we need to talk to her, they paged her and told her we needed her, but once again, Elisabet Bleck never showed up and didn’t honor her own words (guess it wasn’t in the contract). I’m also guessing when she realized guests were angry and her catering skills had failed her, she ran away in the middle of our wedding; I do not know how such an amateur, inexperienced, insensitive individual can be the catering manager of a resort let alone a corner motel. Needless to say, we felt and continue to feel cheated and mislead.